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Deliver AI agents that reason, act, and adapt to your business

An intuitive guided experience for building flexible AI agents that connect to all your apps—powered by advanced reasoning

Key features of Merlin Agent Builder

Why Tray Agents are powerful, effective, adaptable, and secure

AI expertise not required

Create conversational or autonomous AI agents with step-by-step guidance—so you can focus on what they do, not how they work.
  • Use extensible tools and low code to precisely define your agent's scope
  • Expand your agent’s capabilities with data sources and built-in knowledge modeling
  • Set security and governance controls to enforce AI guardrails

AI that understands your business

Agent success depends on the data it can access. Tray integrates data from your apps and structures knowledge for better outcomes.
  • Connect to your stack with 600+ pre-built and expandable connectors
  • Ingest and structure data with knowledge modeling and built-in vector tables
  • Improve accuracy with data integration to transform and clean data

AI that adapts to change

No rigidity or complexity. Tray Agents adapt to new tools, LLMs, and business needs.
  • Deploy agents in Slack, Teams, or any system via APIs
  • Adapt as agents interpret new requirements with advanced reasoning
  • Stay flexible as AI evolves— use any LLMs

AI that’s secure, controlled, and built for compliance

Keep AI under control with built-in security, compliance, and data protection—so your agents operate safely and transparently.
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Set scope and enforce guardrails

Set scope and enforce guardrails

Define agent access with full control
Protect data with privacy safeguards

Protect data with privacy safeguards

Merlin Guardian keeps sensitive data secure
Track and log every agent action

Track and log every agent action

Complete audit trail for security and compliance

Deploy AI agents faster with pre-built accelerators

Pre-built AI agent templates for critical business processes. Designed for fast deployment and real impact, these accelerators let you move now.
ITSM agent icon

ITSM agent

Automate IT service management. Handle tickets faster, reduce manual workloads, and provide instant support via channels including Slack, Teams, and more.  
Knowledge agent icon

Knowledge agent

Turn scattered information into real-time answers and actions. Pull from internal docs, systems, and the web to deliver accurate, context-aware insights. 
Support agent icon

Support agent

Boost customer support with AI that finds answers and solves problems fast. Integrate with Zendesk and others to close tickets and improve response accuracy. 
Workshop

Build & deploy AI agents: Hands-on workshops

Learn how to build AI agents that take action in our expert-led workshops. Choose your session – ITSM agent workshop to automate IT service management or AI agent workshop to build and deploy across use cases.

Get your AI agent in production now