# Atera integrations: tickets, alerts and agents

> Create a ticket and create an alert in Atera, and start a workflow when Atera sends “Ticket created”.

**Canonical page:** https://tray.ai/connectors/atera-integrations/
**Categories:** IT
**Connects through:** HTTP Connector

## Overview

Atera is a remote monitoring and IT helpdesk platform for IT teams and managed service providers, covering devices, alerts, customers, and support tickets. Tray.ai connects to Atera through the HTTP Connector, so your workflows can call the Atera API alongside the rest of your stack.

## Use cases

### Tickets

Read, create, update, and delete tickets in Atera from any Tray.ai workflow. The Atera API covers calls such as list tickets and create a ticket.

- List tickets
- Create a ticket
- Update a ticket

### Alerts

Read, create, and delete alerts in Atera from any Tray.ai workflow. The Atera API covers calls such as list alerts and create an alert.

- List alerts
- Create an alert
- Delete an alert

### Agents

Read and delete agents in Atera from any Tray.ai workflow. The Atera API covers calls such as list agents and delete an agent.

- List agents
- Delete an agent

### Atera events

Start a Tray.ai workflow the moment something happens in Atera. Atera sends events such as ticket created and ticket status changed to a Tray.ai webhook trigger.

- Ticket created
- Ticket status changed
- Ticket closed or resolved

## Challenges Tray.ai solves

### Keeping Atera credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Atera credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Atera API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Atera API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Atera?

Yes. Tray.ai connects to Atera through the HTTP Connector, which calls the Atera API directly. Any call the Atera API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Atera?

The Atera API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Atera connector?

Atera runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Atera connector from the Atera API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/