# BigCommerce + Klaviyo integration > Sync your store data with Klaviyo in real time and run personalized, revenue-driving campaigns at scale. **Canonical page:** https://tray.ai/connectors/bigcommerce-klaviyo-integrations/ **BigCommerce connector:** https://tray.ai/connectors/bigcommerce-integrations/ **BigCommerce documentation:** https://tray.ai/documentation/connectors/service/bigcommerce **Klaviyo connector:** https://tray.ai/connectors/klaviyo-integrations/ **Klaviyo documentation:** https://tray.ai/documentation/connectors/service/klaviyo ## Overview BigCommerce and Klaviyo are a natural pairing for eCommerce brands that want to turn customer and order data into targeted, high-converting email and SMS marketing. BigCommerce captures every purchase, browse, and cart event while Klaviyo turns that behavioral data into precisely timed, personalized outreach. Together, they close the gap between your store activity and your marketing engine — automatically. Running a BigCommerce store without a direct Klaviyo integration means manual exports, delayed syncs, and incomplete customer profiles. Every hour between a customer action and your marketing response is a missed sale. Connecting BigCommerce to Klaviyo through tray.ai keeps customer segments, order histories, product data, and behavioral triggers flowing continuously between your store and your marketing platform. Your team can launch abandoned cart sequences, post-purchase flows, win-back campaigns, and VIP loyalty programs from real-time, accurate data — no manual intervention, no technical bottlenecks. Campaigns go out faster, emails land with more relevance, and customer lifetime value goes up. ## Use cases ### Abandoned Cart Recovery When a shopper adds items to their BigCommerce cart but leaves without buying, tray.ai instantly pushes that cart data — product names, images, prices — into Klaviyo to trigger an abandoned cart email or SMS sequence. No cart abandonment goes unaddressed, and your recovery flow fires with accurate, up-to-date product details. - Trigger recovery emails within minutes of cart abandonment - Include real-time product data, images, and pricing in every message - Recover revenue automatically without manual list management ### Post-Purchase Email Flows After every completed order in BigCommerce, tray.ai syncs the transaction details to Klaviyo so post-purchase sequences fire immediately — order confirmation, shipping updates, review requests, cross-sell recommendations. Klaviyo always has the latest order status and product information to personalize each touchpoint. - Automate review request emails timed to delivery windows - Trigger cross-sell flows based on specific product categories purchased - Reduce customer service inquiries with proactive shipping notifications ### Customer Segmentation and List Syncing Keep your Klaviyo audience segments automatically updated as customers move through lifecycle stages in BigCommerce — first-time buyers, repeat purchasers, lapsed customers. tray.ai continuously syncs customer profile data including order count, total spend, and last purchase date so your segments stay accurate without manual CSV uploads. - Eliminate manual list exports and reduce segmentation lag - Dynamically move customers between VIP, active, and win-back segments - Improve campaign targeting with always-fresh customer attributes ### Win-Back Campaigns for Lapsed Customers tray.ai monitors purchase activity in BigCommerce and flags customers who haven't ordered within a defined time window, automatically enrolling them in a Klaviyo win-back flow with personalized incentives. Re-engagement campaigns run continuously without manual segment refreshes or scheduled batch jobs. - Automatically identify and target at-risk customers in real time - Personalize win-back offers based on previous purchase history - Reduce churn and extend average customer lifetime value ### New Product Launch Notifications When new products are added or restocked in BigCommerce, tray.ai can trigger Klaviyo campaigns or flows targeting customers who previously bought related items or browsed similar categories. Product announcement emails feel relevant rather than generic. - Notify interested customers the moment a product goes live - Drive early sales by targeting high-intent past buyers first - Automate product launch emails without building manual lists ### Loyalty and VIP Tier Upgrades As customers hit spending milestones in BigCommerce, tray.ai pushes those updates into Klaviyo to trigger congratulatory emails, exclusive offers, or early access invitations. Keeping VIP status in sync between platforms means your best customers always get messaging that matches where they actually stand with your brand. - Celebrate customer milestones with timely, automated messaging - Reward top spenders with exclusive offers triggered by real spend data - Build brand loyalty through personalized recognition ### Refund and Cancellation Follow-Up When a refund or order cancellation is processed in BigCommerce, tray.ai notifies Klaviyo so a targeted follow-up sequence can fire — offering alternatives, capturing feedback, or presenting a discount to encourage a future purchase. Getting in front of a bad experience quickly can save the customer relationship before it's gone. - Respond to negative purchase experiences before customers churn - Automatically suppress refunded customers from unrelated promotional flows - Capture feedback and offer recovery incentives at the right moment ## Templates ### BigCommerce Abandoned Cart to Klaviyo Flow Trigger Automatically detects abandoned carts in BigCommerce and sends full cart details — product images, names, quantities, and totals — to Klaviyo to trigger a multi-step recovery sequence via email or SMS. Connectors used: BigCommerce, Klaviyo ### Sync BigCommerce Orders to Klaviyo Customer Profiles Keeps Klaviyo customer profiles enriched with the latest order data from BigCommerce — order count, total spend, last order date, and product categories — so lifecycle segmentation and personalized flows stay accurate. Connectors used: BigCommerce, Klaviyo ### New BigCommerce Customer Welcome Flow via Klaviyo When a new customer account is created in BigCommerce — via registration or first purchase — this template immediately adds them to Klaviyo and triggers a welcome series tailored to their acquisition source or product interest. Connectors used: BigCommerce, Klaviyo ### BigCommerce Product Restock Alert to Klaviyo Subscribers Monitors inventory levels in BigCommerce and notifies Klaviyo when a previously out-of-stock product is replenished, triggering a back-in-stock email campaign to customers who expressed interest. Connectors used: BigCommerce, Klaviyo ### Lapsed Customer Win-Back Enrollment Identifies customers in BigCommerce who haven't placed an order within a configurable number of days and enrolls them in a Klaviyo win-back flow with personalized messaging based on their purchase history. Connectors used: BigCommerce, Klaviyo ### BigCommerce Refund Event to Klaviyo Suppression and Follow-Up When a refund is processed in BigCommerce, this template suppresses the customer from active promotional campaigns in Klaviyo and optionally triggers a dedicated follow-up flow to capture feedback or offer a recovery incentive. Connectors used: BigCommerce, Klaviyo ## Challenges Tray.ai solves ### Real-Time Data Latency Between Platforms BigCommerce and Klaviyo don't natively exchange data in real time at a granular level, so cart events, order updates, and customer changes can take significant time to appear in Klaviyo — which delays automation triggers like abandoned cart sequences when they matter most. **How Tray.ai helps:** tray.ai uses webhook-based event listeners and real-time API calls to push BigCommerce events into Klaviyo the moment they occur, so abandoned cart flows, post-purchase sequences, and segment updates fire without delay. ### Incomplete or Mismatched Customer Profiles When customers check out as guests in BigCommerce or use multiple email addresses, their order history can become fragmented in Klaviyo — inaccurate segmentation, duplicate profiles, poorly timed campaign triggers. It's a messier problem than it looks. **How Tray.ai helps:** tray.ai includes data transformation and deduplication logic that normalizes customer identifiers before syncing to Klaviyo, merging guest and registered customer data where possible to maintain clean, unified profiles. ### Managing High-Volume Order Events Without Rate Limiting Issues During peak sales periods like Black Friday, order and customer event volumes in BigCommerce can spike sharply, causing native integrations to hit Klaviyo API rate limits and drop or delay the marketing events you can't afford to miss. **How Tray.ai helps:** tray.ai's built-in queue management and rate-limit handling automatically throttles and retries API calls to Klaviyo, so no events are lost during high-traffic periods and every order sync completes successfully. ### Keeping Product Data Current in Email Campaigns Product names, prices, and images stored in Klaviyo flow templates go stale when catalog changes are made in BigCommerce. Customers end up seeing incorrect prices or discontinued products — not a great look. **How Tray.ai helps:** tray.ai syncs BigCommerce product catalog updates to Klaviyo in real time, so product data referenced in flow templates and campaign blocks always reflects the current state of your store. ### Custom Attribute and Segment Mapping Complexity BigCommerce stores customer and order data in its own schema, while Klaviyo relies on custom profile properties and specific event naming conventions. Mapping between them by hand is error-prone and breaks whenever either platform updates its API. **How Tray.ai helps:** tray.ai provides a visual data mapper and transformation engine that translates BigCommerce field structures into Klaviyo's required format, with configurable mapping rules that non-technical users can adjust without writing code. ## Learn more - Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/ - Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/ - Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/ - Book a demo: https://tray.ai/contact/