# Creatio integrations: contacts

> Create a contact, create a record and upload a file field in Creatio. Connect Creatio to the rest of your sales stack with Tray.ai.

**Canonical page:** https://tray.ai/connectors/creatio-integrations/
**Categories:** Sales
**Connects through:** HTTP Connector

## Overview

Creatio is a low-code CRM and workflow automation platform for sales, marketing, and service teams, storing records such as contacts, accounts, and activities. Tray.ai connects to Creatio through the HTTP Connector, so your workflows can call the Creatio API alongside the rest of your stack.

## Use cases

### Contacts

Read, create, update, and delete contacts in Creatio from any Tray.ai workflow. The Creatio API covers calls such as list contacts and get a contact.

- List contacts
- Get a contact
- Create a contact

### Accounts

Read, create, update, and delete accounts in Creatio from any Tray.ai workflow. The Creatio API covers calls such as list accounts and get an account.

- List accounts
- Get an account
- Create an account

### Records in any object

Create, update, and delete records in any object in Creatio from any Tray.ai workflow. The Creatio API covers calls such as query records with filters and create a record.

- Query records with filters
- Create a record
- Update a record

### Files and images

Read, create, and delete files and images in Creatio from any Tray.ai workflow. The Creatio API covers calls such as download a file field and upload a file field.

- Download a file field
- Upload a file field
- Delete a file field

## Challenges Tray.ai solves

### Keeping Creatio credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Creatio credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Creatio API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Creatio API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Creatio?

Yes. Tray.ai connects to Creatio through the HTTP Connector, which calls the Creatio API directly. Any call the Creatio API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Creatio?

The Creatio API uses OAuth 2.0 and basic authentication. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Creatio connector?

Creatio runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Creatio connector from the Creatio API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/