# Formbricks integrations: surveys and responses

> Create a survey, create a response and create an action class in Formbricks, and start a workflow when Formbricks sends “Response created”.

**Canonical page:** https://tray.ai/connectors/formbricks-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

Formbricks is an open source survey platform for running in-app, website, and link surveys and collecting user feedback, available as a cloud service or self-hosted. Tray.ai connects to Formbricks through the HTTP Connector, so your workflows can call the Formbricks API alongside the rest of your stack.

## Use cases

### Surveys

Read, create, update, and delete surveys in Formbricks from any Tray.ai workflow. The Formbricks API covers calls such as list surveys and create a survey.

- List surveys
- Create a survey
- Update a survey

### Responses

Read, create, update, and delete responses in Formbricks from any Tray.ai workflow. The Formbricks API covers calls such as list survey responses and create a response.

- List survey responses
- Create a response
- Update a response

### Contacts

Read contacts in Formbricks from any Tray.ai workflow. The Formbricks API covers calls such as list contacts and get a contact.

- List contacts
- Get a contact
- List contact attributes

### Action classes

Read, create, and delete action classes in Formbricks from any Tray.ai workflow. The Formbricks API covers calls such as list action classes and create an action class.

- List action classes
- Create an action class
- Delete an action class

### Webhooks

Read and create webhooks in Formbricks from any Tray.ai workflow. The Formbricks API covers calls such as list webhooks and create a webhook.

- List webhooks
- Create a webhook
- Get a webhook

### Formbricks events

Start a Tray.ai workflow the moment something happens in Formbricks. Formbricks sends events such as response created and response updated to a Tray.ai webhook trigger.

- Response created
- Response updated
- Response finished

## Challenges Tray.ai solves

### Keeping Formbricks credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Formbricks credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Formbricks API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Formbricks API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Formbricks?

Yes. Tray.ai connects to Formbricks through the HTTP Connector, which calls the Formbricks API directly. Any call the Formbricks API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Formbricks?

The Formbricks API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Formbricks connector?

Formbricks runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Formbricks connector from the Formbricks API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/