# Gorgias integrations: tickets and messages

> Create a ticket, create a message and create a customer in Gorgias. Connect Gorgias to the rest of your customer service stack with Tray.ai.

**Canonical page:** https://tray.ai/connectors/gorgias-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

Gorgias is a customer support helpdesk for online stores that gathers email, chat and social messages into tickets tied to customer and order data. Tray.ai connects to Gorgias through the HTTP Connector, so your workflows can call the Gorgias API alongside the rest of your stack.

## Use cases

### Tickets

Read, create, update, and delete tickets in Gorgias from any Tray.ai workflow. The Gorgias API covers calls such as list tickets and get a ticket.

- List tickets
- Get a ticket
- Create a ticket

### Messages

Read, create, update, and delete messages in Gorgias from any Tray.ai workflow. The Gorgias API covers calls such as list messages and create a message.

- List messages
- Create a message
- Update a message

### Customers

Read, create, update, and delete customers in Gorgias from any Tray.ai workflow. The Gorgias API covers calls such as list customers and create a customer.

- List customers
- Create a customer
- Update a customer

### Tags

Read, create, update, and delete tags in Gorgias from any Tray.ai workflow. The Gorgias API covers calls such as list tags and create a tag.

- List tags
- Create a tag
- Merge tags

### Satisfaction surveys

Read, create, and update satisfaction surveys in Gorgias from any Tray.ai workflow. The Gorgias API covers calls such as list surveys and create a survey.

- List surveys
- Create a survey
- Update a survey

### Users

Read, create, update, and delete users in Gorgias from any Tray.ai workflow. The Gorgias API covers calls such as list users and create a user.

- List users
- Create a user
- Update a user

## Challenges Tray.ai solves

### Keeping Gorgias credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Gorgias credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Gorgias API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Gorgias API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Gorgias?

Yes. Tray.ai connects to Gorgias through the HTTP Connector, which calls the Gorgias API directly. Any call the Gorgias API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Gorgias?

The Gorgias API uses basic authentication and OAuth 2.0. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Gorgias connector?

Gorgias runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Gorgias connector from the Gorgias API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/