# Helpshift integrations: issues and FAQs

> Create an issue, create a FAQ and create a section in Helpshift, and start a workflow when Helpshift sends “Issue created”.

**Canonical page:** https://tray.ai/connectors/helpshift-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

Helpshift is a customer support platform for mobile apps and games, handling in-app chat, issue tracking, bots, and FAQ content. Tray.ai connects to Helpshift through the HTTP Connector, so your workflows can call the Helpshift API alongside the rest of your stack. API access comes through Helpshift's partner program or API plan, so you need approved credentials first.

## Use cases

### Issues

Read, create, update, and manage issues in Helpshift from any Tray.ai workflow. The Helpshift API covers calls such as list issues and get an issue.

- List issues
- Get an issue
- Create an issue

### FAQs

Read, create, update, and manage faqs in Helpshift from any Tray.ai workflow. The Helpshift API covers calls such as get a FAQ and suggest FAQs.

- Get a FAQ
- Suggest FAQs
- Create a FAQ

### FAQ sections

Read, create, and update faq sections in Helpshift from any Tray.ai workflow. The Helpshift API covers calls such as list sections and get a section.

- List sections
- Get a section
- Create a section

### Apps

Read apps in Helpshift from any Tray.ai workflow. The Helpshift API covers calls such as list apps and get an app.

- List apps
- Get an app

### Users

Read users in Helpshift from any Tray.ai workflow. The Helpshift API covers calls such as list users and get a user.

- List users
- Get a user

### Helpshift events

Start a Tray.ai workflow the moment something happens in Helpshift. Helpshift sends events such as issue created and issue updated to a Tray.ai webhook trigger.

- Issue created
- Issue updated
- New message

## Frequently asked questions

### Does Tray.ai connect to Helpshift?

Yes. Tray.ai connects to Helpshift through the HTTP Connector, which calls the Helpshift API directly. Any call the Helpshift API documents can run as a step in a Tray.ai workflow. API access comes through Helpshift's partner program or API plan, so you need approved credentials first.

### How does Tray.ai authenticate with Helpshift?

The Helpshift API uses basic authentication. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Helpshift connector?

Helpshift runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Helpshift connector from the Helpshift API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/