# Microsoft Intune integrations > Connect Microsoft Intune to your IT stack and take the manual work out of endpoint management, compliance reporting, and security response. **Canonical page:** https://tray.ai/connectors/microsoft-intune-integrations/ **Categories:** General automation services, Security and compliance **Documentation:** https://tray.ai/documentation/connectors/service/microsoft-intune ## Overview Microsoft Intune is how most enterprise IT teams keep control over mobile devices, desktops, and applications across their organization. But Intune alone doesn't talk to your other tools — and that's where things get messy. With tray.ai, you can connect Intune to your ITSM platforms, HR systems, SIEM tools, and communication apps to automate compliance enforcement, security alerting, and device onboarding workflows that manual processes simply can't keep up with. ## Use cases ### Automated Employee Onboarding and Device Provisioning When a new employee is added in your HR system or identity provider, automatically trigger Intune enrollment workflows, assign the appropriate device compliance policies, and push required applications to their device. No more back-and-forth between HR, IT helpdesk, and the new hire — devices are fully configured before day one. - Reduce device provisioning time from days to hours or minutes - Apply policies consistently across all new device enrollments - Stop creating manual tickets for standard onboarding device requests ### Real-Time Compliance Monitoring and Alerting Continuously monitor Intune compliance status for all managed devices and trigger automated alerts or remediation workflows when a device falls out of compliance. Route non-compliant device events to your SIEM, Slack, or ServiceNow instance so security and IT teams can act immediately — no more polling dashboards by hand. - Catch compliance drift in real time rather than during scheduled audits - Automatically create and assign remediation tickets in your ITSM system - Reduce mean time to remediation for policy violations ### Employee Offboarding and Device Wipe Automation When an employee is terminated or changes roles in your HR platform, automatically trigger Intune remote wipe or selective wipe commands, revoke app access, and remove the device from managed groups. Keeping HR, Active Directory, and Intune in sync closes the security gap that opens up when these steps are done by hand. - Prevent data exposure from devices belonging to departed employees - Run consistent offboarding steps across every termination event - Generate audit-ready records of device wipe actions and timestamps ### Automated Software Deployment and Patch Management Integrate Intune with your vulnerability management or patch tracking tools to automatically deploy software updates to targeted device groups when patches are released. Trigger deployments based on CVE severity scores from tools like Qualys or Tenable and confirm successful installation back in your ticketing system. - Cut patch deployment lag significantly for critical vulnerabilities - Target deployments to the right device groups based on dynamic criteria - Close the loop between vulnerability discovery and remediation confirmation ### IT Helpdesk Ticket Enrichment with Device Context When a helpdesk ticket is created in ServiceNow, Jira Service Management, or Zendesk, automatically query Intune for the device's compliance status, OS version, installed applications, and last check-in time. That context gets attached to the ticket so support agents have full device health information without ever leaving their helpdesk tool. - Reduce time agents spend gathering device information manually - Triage faster with instant device context on every ticket - Improve first-call resolution rates by giving agents complete data upfront ### Security Incident Response Automation When a threat is detected by your EDR or SIEM platform, automatically query Intune to identify the affected device, isolate it by applying a restrictive compliance policy, and notify the security team via PagerDuty or Microsoft Teams. From threat detection to containment, without waiting for someone to manually connect the dots. - Shrink containment time from hours to seconds for known device threats - Correlate threat intelligence with device identity and compliance state - Build a complete incident timeline linking detection, device data, and response actions ### Device Inventory Sync and Reporting Regularly sync Intune device inventory data into your data warehouse, CMDB, or reporting tools to keep your asset register accurate. Schedule automated reports on device compliance rates, OS distribution, and enrollment trends, then deliver them to stakeholders in Slack, email, or a BI dashboard. - Maintain a single source of truth for managed device inventory - Eliminate manual data exports and spreadsheet reconciliation - Give leadership automated, scheduled compliance and coverage reports ## Templates ### New Hire in HR → Intune Enrollment + Policy Assignment Automatically enroll a new device in Intune and assign the correct compliance policies and app bundles when a new employee record is created in Workday, BambooHR, or Azure AD. Connectors used: Microsoft Intune, Workday REST, Azure Active Directory, Microsoft Teams ### Non-Compliant Device → ServiceNow Incident + Slack Alert Monitor Intune for devices that fall out of compliance and automatically create a ServiceNow incident, assign it to the responsible IT technician, and notify the device owner via Slack. Connectors used: Microsoft Intune, ServiceNow, Slack, Azure Active Directory ### Employee Termination → Intune Remote Wipe + Audit Log Trigger an Intune remote wipe and revoke application access automatically when an employee termination is processed in the HR system, then log the action for compliance auditing. Connectors used: Microsoft Intune, BambooHR, Azure Active Directory, Google Sheets ### Critical CVE Published → Intune Patch Deployment When a critical vulnerability is detected in your environment, automatically push the relevant patch or application update to affected device groups in Intune and track deployment status. Connectors used: Microsoft Intune, Tenable, Jira, Slack ### Helpdesk Ticket Created → Enrich with Intune Device Data When a new support ticket is opened, automatically pull the submitting user's device compliance status, OS version, and last check-in from Intune and append it to the ticket. Connectors used: Microsoft Intune, Jira, Azure Active Directory ### Weekly Intune Compliance Report → Email + Data Warehouse Every week, pull a full compliance and enrollment summary from Intune, push the data to a data warehouse or Google Sheets, and email a formatted summary to IT leadership. Connectors used: Microsoft Intune, Google Sheets, SendGrid, Google BigQuery ## Challenges Tray.ai solves ### Managing Complex Microsoft Graph API Authentication Intune's functionality runs through the Microsoft Graph API, which requires Azure AD app registrations, OAuth 2.0 client credentials, and carefully scoped permissions. Managing token refresh cycles, permission scope changes, and multi-tenant scenarios by hand is error-prone and eats up time that integration developers don't have. **How Tray.ai helps:** tray.ai handles OAuth token management and refresh automatically. The Intune connector abstracts Graph API authentication so teams can build workflows without writing authentication boilerplate or babysitting token expiry logic. ### Bridging the Gap Between HR Systems and IT Provisioning HR platforms and device management systems don't talk to each other natively, which means IT teams end up relying on manual processes or fragile scripts to keep device provisioning in sync with employee lifecycle events. That gap is where security incidents happen — during onboarding and offboarding windows. **How Tray.ai helps:** tray.ai has pre-built connectors for Workday, BambooHR, and Rippling alongside the Intune connector, so you can build multi-step workflows that automatically connect employee lifecycle events to device provisioning and deprovisioning — no scripting required. ### Handling High-Volume Device Event Data Without Overloading Systems Enterprise Intune environments can manage tens of thousands of devices, and syncing compliance status, device inventory, or audit logs at scale produces enormous volumes of API calls and data payloads. Naive polling strategies hit Graph API rate limits fast or overwhelm downstream systems. **How Tray.ai helps:** tray.ai's workflow engine handles rate limiting, pagination, and retry logic automatically when talking to the Microsoft Graph API. It also supports chunking large device inventory syncs so data pipelines stay stable and efficient even across large device estates. ### Keeping CMDB and Asset Registers Synchronized with Intune Device records in Intune change constantly as devices enroll, update, or get retired — but CMDB systems like ServiceNow CMDB or custom asset registers rarely reflect that in real time. Stale inventory data is a quiet problem until it isn't, suddenly undermining asset management, license compliance, and security audits. **How Tray.ai helps:** tray.ai runs scheduled or event-driven workflows that continuously sync Intune device records to your CMDB or asset management tool, using conditional logic to create, update, or retire records based on current enrollment status — no manual exports needed. ### Coordinating Multi-System Security Response Across Intune and SIEM Tools Security incidents don't stay in one system. The response touches SIEM platforms, EDR tools, ticketing systems, and Intune for device isolation — and coordinating all of that manually during an active incident introduces delays that make a bad situation worse. **How Tray.ai helps:** tray.ai can run multi-step incident response workflows that simultaneously query Intune for device state, apply isolation policies, create SIEM or ITSM tickets, and page on-call responders — all from a single automated workflow triggered by the initial threat detection event. ## Agent features ### Look Up Device Details (Data Source) Retrieve detailed information about managed devices, including OS version, compliance status, enrollment date, and assigned user. Useful for agents that need to assess device health or troubleshoot issues. ### Check Device Compliance Status (Data Source) Query compliance policies and their current state across enrolled devices to identify non-compliant endpoints. Agents can flag or escalate policy violations without waiting for someone to notice. ### Retrieve App Inventory (Data Source) Fetch the list of applications installed on managed devices or assigned through Intune policies. Agents can use this to audit software usage, detect unauthorized apps, or verify required software is deployed. ### Fetch Configuration Profiles (Data Source) Pull configuration and security profiles assigned to devices or user groups. Agents can use this to verify policy enforcement or diagnose configuration drift. ### List Enrolled Users and Devices (Data Source) Retrieve a list of users enrolled in Intune and their associated devices. Useful for agents managing onboarding, offboarding, or access reviews. ### Sync Device (Agent Tool) Trigger a sync on a specific device to force it to check in with Intune and pull the latest policies and configurations. Resolves stale policy states without opening a ticket with IT. ### Remotely Wipe Device (Agent Tool) Initiate a remote wipe or selective wipe on a managed device when it's reported lost, stolen, or compromised. Lets agents take immediate remediation action as part of a security workflow. ### Assign App to Device or User (Agent Tool) Deploy or assign an application to a specific device or user group through Intune. Agents can automate software provisioning as part of onboarding or helpdesk workflows. ### Update Device Compliance Policy (Agent Tool) Modify or apply compliance policies to devices or groups to enforce security standards. Useful when security requirements shift or audit findings need a fast turnaround without manual policy updates. ### Retire or Unenroll Device (Agent Tool) Remove a device from Intune management during offboarding or when a device is decommissioned. Agents can automate this as part of employee departure workflows so nothing gets left behind. ### Send Custom Notification to Device (Agent Tool) Push a custom notification to a managed device's Company Portal app. Agents can use this to alert end users about compliance issues, required actions, or policy changes. ### Restart Device Remotely (Agent Tool) Trigger a remote restart on a managed device to apply updates or clear issues. Agents can wire this into patch management or incident remediation workflows. ## Learn more - Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/ - Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/ - Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/ - Book a demo: https://tray.ai/contact/