# Podium integrations: contacts and messages

> Create a contact, send a message and add a conversation note in Podium, and start a workflow when Podium sends “Message sent”.

**Canonical page:** https://tray.ai/connectors/podium-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

Podium is a customer communication platform for local businesses, combining text messaging, review requests, payments and lead capture in one inbox. Tray.ai connects to Podium through the HTTP Connector, so your workflows can call the Podium API alongside the rest of your stack. API access comes through Podium's partner program or API plan, so you need approved credentials first.

## Use cases

### Contacts

Read, create, update, and delete contacts in Podium from any Tray.ai workflow. The Podium API covers calls such as list contacts and get a contact.

- List contacts
- Get a contact
- Create a contact

### Messages

Read and create messages in Podium from any Tray.ai workflow. The Podium API covers calls such as list messages and get a message.

- List messages
- Get a message
- Send a message

### Conversations

Read, create, and update conversations in Podium from any Tray.ai workflow. The Podium API covers calls such as list conversations and get a conversation.

- List conversations
- Get a conversation
- Update a conversation

### Reviews

Read and create reviews in Podium from any Tray.ai workflow. The Podium API covers calls such as list reviews and get a review.

- List reviews
- Get a review
- Create a review invite

### Invoices

Read, create, and delete invoices in Podium from any Tray.ai workflow. The Podium API covers calls such as list invoices and get an invoice.

- List invoices
- Get an invoice
- Create an invoice

### Locations

Read and update locations in Podium from any Tray.ai workflow. The Podium API covers calls such as list locations and get a location.

- List locations
- Get a location
- Update a location

## Challenges Tray.ai solves

### Keeping Podium credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Podium credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Podium API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Podium API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Podium?

Yes. Tray.ai connects to Podium through the HTTP Connector, which calls the Podium API directly. Any call the Podium API documents can run as a step in a Tray.ai workflow. API access comes through Podium's partner program or API plan, so you need approved credentials first.

### How does Tray.ai authenticate with Podium?

The Podium API uses OAuth 2.0. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Podium connector?

Podium runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Podium connector from the Podium API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/