# Connect Recurly to Stripe > Stop revenue leakage and manual reconciliation by connecting your subscription management and payment processing layers. **Canonical page:** https://tray.ai/connectors/recurly-stripe-integrations/ **Recurly connector:** https://tray.ai/connectors/recurly-integrations/ **Recurly documentation:** https://tray.ai/documentation/connectors/service/recurly **Stripe connector:** https://tray.ai/connectors/stripe-integrations/ **Stripe documentation:** https://tray.ai/documentation/connectors/service/stripe ## Overview Recurly and Stripe do different jobs well. Recurly handles recurring billing logic, dunning, and subscriber lifecycle management. Stripe processes payments, manages payment methods, and provides financial reporting. Together they cover your full revenue stack, but without integration, data silos slow down finance teams and create gaps in the customer experience. Connecting Recurly and Stripe through tray.ai gives you real-time data sync, automated reconciliation, and clean subscriber management across both platforms. Subscription businesses live and die by the accuracy of their billing and payment data. When Recurly and Stripe run in isolation, finance teams spend hours each week manually reconciling invoices, chasing failed payment records, and cross-referencing customer data. With integration, new subscribers created in Recurly automatically map to Stripe customers, payment failures trigger coordinated dunning workflows, and revenue data flows cleanly into downstream reporting tools. The result is less churn from payment failures, faster month-end close cycles, fewer billing errors, and a consistent experience whether a subscriber updates a credit card, upgrades a plan, or requests a refund. ## Use cases ### Automated Customer Record Synchronization When a new subscriber signs up in Recurly, a corresponding Stripe customer record is automatically created or matched, so both platforms always reflect accurate customer data including email, billing address, and payment method details. This removes the risk of duplicate profiles or orphaned records that cause billing failures. Finance and support teams get a consistent view of each customer across both systems. - Eliminate duplicate or mismatched customer records between platforms - Reduce manual data entry errors that lead to failed charges - Let support teams look up customer billing status in either system ### Real-Time Payment Failure and Dunning Coordination When Stripe reports a failed payment, tray.ai instantly triggers the appropriate dunning sequence in Recurly, updating the subscriber's account status and starting retry logic or customer outreach. This coordinated response reduces involuntary churn by making sure no failed payment gets lost between the two systems. Finance teams can see both the payment processor event and the billing platform response in a single workflow. - Respond to payment failures within seconds to reduce involuntary churn - Coordinate retry logic and dunning emails without manual intervention - Keep account statuses in Recurly accurate based on real Stripe payment outcomes ### Subscription Plan Change and Proration Sync When a subscriber upgrades or downgrades their plan in Recurly, tray.ai automatically updates the corresponding subscription and payment schedule in Stripe, including proration calculations and adjusted billing cycles. Both platforms stay in sync during the most complex moments of the subscriber lifecycle. Revenue reporting in Stripe accurately reflects the current state of every subscription managed in Recurly. - Prevent billing discrepancies when subscribers change plans mid-cycle - Make sure Stripe invoices reflect prorations calculated by Recurly - Reduce finance team workload during high-volume plan change periods ### Refund and Credit Reconciliation Automation When a refund is issued in either Recurly or Stripe, tray.ai pushes the event to the other platform and updates the subscriber's billing history and account credit accordingly. This removes the painful manual process of cross-referencing refund records at month-end and keeps customer account balances accurate. Audit trails in both systems stay consistent, which simplifies compliance and dispute resolution. - Automatically reflect refunds across both platforms without manual entry - Keep customer account credits and billing histories in sync - Simplify month-end reconciliation and dispute resolution workflows ### New Subscription Revenue Reporting and Alerting As new subscriptions are created and activated in Recurly, tray.ai pushes MRR additions, plan type, and billing frequency into Stripe reporting or downstream analytics tools, giving finance and revenue teams a unified view of subscription growth. Business stakeholders get automated alerts when significant subscription milestones are reached. No more manual data pulls from two separate dashboards. - Unify subscription revenue data from Recurly and Stripe in one view - Automate MRR and ARR reporting without manual exports - Trigger stakeholder alerts based on real-time subscription activity ### Payment Method Update and Card Expiry Management When a customer updates their payment method in Stripe — through a hosted page or a support interaction — tray.ai automatically syncs the new payment token or card details back to the corresponding Recurly subscriber account. This prevents situations where Recurly tries to charge an outdated card and triggers unnecessary payment failures. Customers get a clean billing experience regardless of which touchpoint they used to update their information. - Prevent payment failures caused by stale card data in Recurly - Sync updated payment methods from Stripe to Recurly in real time - Eliminate duplicate card update prompts for customers ### Churn and Cancellation Workflow Orchestration When a subscriber cancels in Recurly, tray.ai coordinates the cancellation across Stripe — stopping future payment attempts, updating subscription status, and optionally triggering win-back or offboarding workflows in connected CRM or marketing tools. This prevents erroneous charges after cancellation and gives revenue teams the data they need to analyze churn causes. The workflow can also capture cancellation reason data and route it to the right team for follow-up. - Prevent accidental post-cancellation charges in Stripe - Automatically trigger offboarding or win-back campaigns on cancellation - Capture and route cancellation reason data for churn analysis ## Templates ### Sync New Recurly Subscribers to Stripe as Customers Automatically creates a new Stripe customer record whenever a subscriber is activated in Recurly, mapping name, email, billing address, and metadata. Optionally writes the Stripe customer ID back to the Recurly account for future event correlation. Connectors used: Recurly, Stripe ### Handle Stripe Payment Failures with Recurly Dunning Triggers Listens for payment failure webhook events from Stripe and immediately triggers the corresponding dunning workflow in Recurly, updating account status and starting retry or outreach sequences to recover the subscription. Connectors used: Stripe, Recurly ### Propagate Recurly Refunds to Stripe and Update Account Credits When a refund or credit is issued in Recurly, this template automatically initiates the corresponding refund in Stripe and updates the subscriber's account balance, keeping both systems in sync and simplifying month-end reconciliation. Connectors used: Recurly, Stripe ### Sync Stripe Payment Method Updates Back to Recurly Monitors Stripe for customer payment method updates and automatically syncs the new card or bank account token to the corresponding Recurly subscriber account, preventing future billing failures from outdated payment information. Connectors used: Stripe, Recurly ### Automate Cancellation Coordination Between Recurly and Stripe When a subscription is cancelled in Recurly, this template immediately stops any pending payment attempts in Stripe, updates the Stripe subscription status, and optionally triggers downstream CRM or marketing cancellation workflows. Connectors used: Recurly, Stripe ### Daily Revenue Reconciliation Report from Recurly and Stripe Runs a scheduled daily job that pulls transaction records from both Recurly and Stripe, compares totals, flags discrepancies, and delivers a reconciliation summary to finance teams via email or Slack. Connectors used: Recurly, Stripe ## Challenges Tray.ai solves ### Customer Identity Matching Across Two Platforms Recurly and Stripe each generate their own customer IDs, making it hard to reliably match a subscriber record in one system to the corresponding customer in the other — especially for businesses that onboarded customers in both platforms independently. **How Tray.ai helps:** tray.ai provides flexible field mapping and lookup logic that can match customers using shared identifiers like email address or custom metadata, then writes matched IDs back to both platforms to establish a persistent link for all future automation. ### Webhook Event Ordering and Deduplication Both Recurly and Stripe emit high volumes of webhook events. In complex billing scenarios like plan upgrades with proration, multiple overlapping events can arrive out of order, causing workflows to process stale data or trigger duplicate actions. **How Tray.ai helps:** tray.ai's workflow engine supports conditional logic, deduplication checks, and event sequencing controls that make sure each event is processed exactly once in the correct order, preventing double charges, duplicate records, or conflicting status updates. ### Proration and Mid-Cycle Billing Complexity When subscribers change plans mid-billing cycle, Recurly calculates prorations according to its own billing logic. Syncing those adjusted amounts to Stripe invoices requires careful mapping that accounts for timing, credits, and partial period charges. **How Tray.ai helps:** tray.ai supports custom data transformation steps that extract Recurly's proration calculations and reformat them as Stripe invoice line items or adjustment records, so the payment processor always reflects the exact amounts the billing engine has authorized. ### Managing Subscription States Across Platform Boundaries Subscriptions can sit in multiple states — active, paused, past due, cancelled, in-trial — and keeping these states consistent between Recurly and Stripe matters a lot. A mismatch can mean erroneous charges or locking out paying customers. **How Tray.ai helps:** tray.ai workflows listen for state change events in either system and immediately push the update to the other platform, using branching logic to handle each subscription state transition correctly and logging every change for audit purposes. ### Secure Handling of Payment Tokens and PCI Compliance Syncing payment method information between Recurly and Stripe requires careful handling of tokenized card data to stay PCI DSS compliant. Raw card numbers must never be transmitted — only the appropriate tokenized references should move between systems. **How Tray.ai helps:** tray.ai works exclusively with tokenized payment references provided by each platform's API, never storing or transmitting raw card data. All data in transit is encrypted, and the platform's security architecture is built to support PCI-compliant integration patterns. ## Learn more - Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/ - Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/ - Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/ - Book a demo: https://tray.ai/contact/