# Simplesat integrations: responses and customers

> Create or update a response, create or update a customer and send a survey by email in Simplesat.

**Canonical page:** https://tray.ai/connectors/simplesat-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

Simplesat runs customer satisfaction surveys such as CSAT, NPS and CES, and collects the ratings and comments customers leave. Tray.ai connects to Simplesat through the HTTP Connector, so your workflows can call the Simplesat API alongside the rest of your stack.

## Use cases

### Responses

Read, create, and update responses in Simplesat from any Tray.ai workflow. The Simplesat API covers calls such as get a response and search responses.

- Get a response
- Search responses
- Create or update a response

### Customers

Read, create, and manage customers in Simplesat from any Tray.ai workflow. The Simplesat API covers calls such as list customers and get a customer.

- List customers
- Get a customer
- Create or update a customer

### Surveys

Read and create surveys in Simplesat from any Tray.ai workflow. The Simplesat API covers calls such as list surveys and send a survey by email.

- List surveys
- Send a survey by email

### Answers

Read and update answers in Simplesat from any Tray.ai workflow. The Simplesat API covers calls such as get an answer and search answers.

- Get an answer
- Search answers
- Update an answer

### Team members

Read and create team members in Simplesat from any Tray.ai workflow. The Simplesat API covers calls such as get a team member and create or update a team member.

- Get a team member
- Create or update a team member

## Challenges Tray.ai solves

### Keeping Simplesat credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Simplesat credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Simplesat API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Simplesat API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Simplesat?

Yes. Tray.ai connects to Simplesat through the HTTP Connector, which calls the Simplesat API directly. Any call the Simplesat API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Simplesat?

The Simplesat API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Simplesat connector?

Simplesat runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Simplesat connector from the Simplesat API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/