# Spike integrations: incidents and incident actions

> Create an incident, create an on-call schedule and create an escalation policy in Spike. Connect Spike to the rest of your IT stack with Tray.ai.

**Canonical page:** https://tray.ai/connectors/spike-integrations/
**Categories:** IT
**Connects through:** HTTP Connector

## Overview

Spike is an incident management platform for on-call teams, covering alerts, on-call schedules, escalation policies and public status pages. Tray.ai connects to Spike through the HTTP Connector, so your workflows can call the Spike API alongside the rest of your stack.

## Use cases

### Incidents

Read, create, and delete incidents in Spike from any Tray.ai workflow. The Spike API covers calls such as list incidents and get an incident.

- List incidents
- Get an incident
- Create an incident

### Incident actions

Update and manage incident actions in Spike from any Tray.ai workflow. The Spike API covers calls such as acknowledge an incident and resolve an incident.

- Acknowledge an incident
- Resolve an incident
- Escalate an incident

### On-call schedules

Read, create, and update on-call schedules in Spike from any Tray.ai workflow. The Spike API covers calls such as list on-call schedules and create an on-call schedule.

- List on-call schedules
- Create an on-call schedule
- Edit an on-call schedule

### Escalation policies

Read, create, update, and delete escalation policies in Spike from any Tray.ai workflow. The Spike API covers calls such as list escalation policies and create an escalation policy.

- List escalation policies
- Create an escalation policy
- Update an escalation policy

### Services

Read, create, and update services in Spike from any Tray.ai workflow. The Spike API covers calls such as list services and create a service.

- List services
- Create a service
- Update a service

### Status page incidents

Read, create, and update status page incidents in Spike from any Tray.ai workflow. The Spike API covers calls such as list status page incidents and create a status page incident.

- List status page incidents
- Create a status page incident
- Edit a status page incident

## Challenges Tray.ai solves

### Keeping Spike credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Spike credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Spike API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Spike API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Spike?

Yes. Tray.ai connects to Spike through the HTTP Connector, which calls the Spike API directly. Any call the Spike API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Spike?

The Spike API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Spike connector?

Spike runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Spike connector from the Spike API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/