# Syncro integrations: tickets and customers

> Create a ticket, create a customer and create a contact in Syncro. Connect Syncro to the rest of your IT stack with Tray.ai.

**Canonical page:** https://tray.ai/connectors/syncro-integrations/
**Categories:** IT
**Connects through:** HTTP Connector

## Overview

Syncro is a platform for managed service providers that combines remote monitoring and management of client devices with ticketing, billing and customer records. Tray.ai connects to Syncro through the HTTP Connector, so your workflows can call the Syncro API alongside the rest of your stack.

## Use cases

### Tickets

Read, create, update, and delete tickets in Syncro from any Tray.ai workflow. The Syncro API covers calls such as list tickets and create a ticket.

- List tickets
- Create a ticket
- Update a ticket

### Customers

Read, create, update, and delete customers in Syncro from any Tray.ai workflow. The Syncro API covers calls such as list customers and create a customer.

- List customers
- Create a customer
- Update a customer

### Contacts

Read, create, update, and delete contacts in Syncro from any Tray.ai workflow. The Syncro API covers calls such as list contacts and create a contact.

- List contacts
- Create a contact
- Update a contact

### Invoices

Read, create, and update invoices in Syncro from any Tray.ai workflow. The Syncro API covers calls such as list invoices and create an invoice.

- List invoices
- Create an invoice
- Update an invoice

### Assets

Read, create, and update assets in Syncro from any Tray.ai workflow. The Syncro API covers calls such as list assets and create an asset.

- List assets
- Create an asset
- Update an asset

### RMM alerts

Read and create rmm alerts in Syncro from any Tray.ai workflow. The Syncro API covers calls such as list RMM alerts and create an RMM alert.

- List RMM alerts
- Create an RMM alert
- Mute an RMM alert

## Challenges Tray.ai solves

### Keeping Syncro credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Syncro credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Syncro API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Syncro API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Syncro?

Yes. Tray.ai connects to Syncro through the HTTP Connector, which calls the Syncro API directly. Any call the Syncro API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Syncro?

The Syncro API uses an API key in the query string and a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Syncro connector?

Syncro runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Syncro connector from the Syncro API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/