# UJET integrations: calls, chats and end users

> Create an outbound call, create a chat and add campaign contacts in UJET. Connect UJET to the rest of your customer service stack with Tray.ai.

**Canonical page:** https://tray.ai/connectors/ujet-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

UJET is a cloud contact center for voice, chat, SMS, and email support, with queue routing, outbound campaigns, and agent management. Tray.ai connects to UJET through the HTTP Connector, so your workflows can call the UJET API alongside the rest of your stack.

## Use cases

### Calls

Read and create calls in UJET from any Tray.ai workflow. The UJET API covers calls such as create an outbound call and get a call.

- Create an outbound call
- Get a call
- List calls

### Chats

Read, create, and manage chats in UJET from any Tray.ai workflow. The UJET API covers calls such as create a chat and get a chat.

- Create a chat
- Get a chat
- Send a chat message

### End users

Read and update end users in UJET from any Tray.ai workflow. The UJET API covers calls such as upsert an end user and get an end user.

- Upsert an end user
- Get an end user

### Campaigns

Create, update, and delete campaigns in UJET from any Tray.ai workflow. The UJET API covers calls such as add campaign contacts and update campaign contacts.

- Add campaign contacts
- Update campaign contacts
- Remove campaign contacts

### Contact lists

Create, update, and delete contact lists in UJET from any Tray.ai workflow. The UJET API covers calls such as create a contact list and update a contact list.

- Create a contact list
- Update a contact list
- Delete a contact list

### Skills

Read, create, update, and delete skills in UJET from any Tray.ai workflow. The UJET API covers calls such as list skills and create a skill.

- List skills
- Create a skill
- Update a skill

## Frequently asked questions

### Does Tray.ai connect to UJET?

Yes. Tray.ai connects to UJET through the HTTP Connector, which calls the UJET API directly. Any call the UJET API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with UJET?

The UJET API uses basic authentication. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated UJET connector?

UJET runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated UJET connector from the UJET API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/