# UserVoice integrations: suggestions

> Create a suggestion, create a feedback record and create a comment in UserVoice. Connect UserVoice to the rest of your customer service stack with Tray.ai.

**Canonical page:** https://tray.ai/connectors/uservoice-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

UserVoice is a product feedback platform that gathers ideas and feature requests from customers and internal teams, then tracks votes, priorities and status updates. Tray.ai connects to UserVoice through the HTTP Connector, so your workflows can call the UserVoice API alongside the rest of your stack.

## Use cases

### Suggestions

Read, create, update, and delete suggestions in UserVoice from any Tray.ai workflow. The UserVoice API covers calls such as list suggestions and create a suggestion.

- List suggestions
- Create a suggestion
- Update a suggestion

### Feedback records

Read, create, update, and delete feedback records in UserVoice from any Tray.ai workflow. The UserVoice API covers calls such as list feedback records and create a feedback record.

- List feedback records
- Create a feedback record
- Update a feedback record

### Comments

Read, create, and update comments in UserVoice from any Tray.ai workflow. The UserVoice API covers calls such as list comments and create a comment.

- List comments
- Create a comment
- Update a comment

### Status updates

Read, create, update, and delete status updates in UserVoice from any Tray.ai workflow. The UserVoice API covers calls such as list status updates and create a status update.

- List status updates
- Create a status update
- Update a status update

### Users

Read and delete users in UserVoice from any Tray.ai workflow. The UserVoice API covers calls such as list users and find or create a user.

- List users
- Find or create a user
- Block a user

### Notes

Read, create, update, and delete notes in UserVoice from any Tray.ai workflow. The UserVoice API covers calls such as list notes and create a note.

- List notes
- Create a note
- Update a note

## Challenges Tray.ai solves

### Keeping UserVoice credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store UserVoice credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the UserVoice API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the UserVoice API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to UserVoice?

Yes. Tray.ai connects to UserVoice through the HTTP Connector, which calls the UserVoice API directly. Any call the UserVoice API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with UserVoice?

The UserVoice API uses OAuth 2.0 and a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated UserVoice connector?

UserVoice runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated UserVoice connector from the UserVoice API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/