# Zonka Feedback integrations: responses and surveys

> Add a response, send an email survey and add or update a contact in Zonka Feedback, and start a workflow when Zonka Feedback sends “Response added”.

**Canonical page:** https://tray.ai/connectors/zonka-feedback-integrations/
**Categories:** Customer service
**Connects through:** HTTP Connector

## Overview

Zonka Feedback is a customer feedback platform for running NPS, CSAT, and other surveys over email, SMS, WhatsApp, web, and kiosk devices, then acting on responses. Tray.ai connects to Zonka Feedback through the HTTP Connector, so your workflows can call the Zonka Feedback API alongside the rest of your stack.

## Use cases

### Responses

Read, create, and update responses in Zonka Feedback from any Tray.ai workflow. The Zonka Feedback API covers calls such as list responses and get a response.

- List responses
- Get a response
- Add a response

### Surveys

Read surveys in Zonka Feedback from any Tray.ai workflow. The Zonka Feedback API covers calls such as list surveys and get survey details.

- List surveys
- Get survey details
- List workspaces

### Survey distribution

Create survey distribution in Zonka Feedback from any Tray.ai workflow. The Zonka Feedback API covers calls such as send an email survey and send an SMS survey.

- Send an email survey
- Send an SMS survey
- Send a WhatsApp survey

### Contacts

Read and create contacts in Zonka Feedback from any Tray.ai workflow. The Zonka Feedback API covers calls such as list contacts and get a contact.

- List contacts
- Get a contact
- Add or update a contact

### Tasks

Read, create, update, and delete tasks in Zonka Feedback from any Tray.ai workflow. The Zonka Feedback API covers calls such as create a task and list tasks.

- Create a task
- List tasks
- Update a task

### Survey links

Read, create, update, and delete survey links in Zonka Feedback from any Tray.ai workflow. The Zonka Feedback API covers calls such as create a survey link and list survey links.

- Create a survey link
- List survey links
- Update a survey link

## Challenges Tray.ai solves

### Keeping Zonka Feedback credentials out of logs

A raw API call usually means pasting a key or token into the request, where it ends up in step inputs, logs, and screenshots.

**How Tray.ai helps:** Store Zonka Feedback credentials once as a Tray.ai authentication and reference them from the HTTP Connector. Tray.ai masks authentication values in logs, so the secret never shows up in a step's input or output.

### Going from the Zonka Feedback API docs to a working call

Translating an example request from API docs into a workflow step means copying the method, URL, headers, and body by hand.

**How Tray.ai helps:** Paste a cURL example from the Zonka Feedback API docs into the HTTP Connector and Tray.ai fills in the method, URL, headers, and body for you.

### Handling files and non-JSON responses

Not every API answers in JSON. Some return XML, files, or binary data, or expect a multipart upload.

**How Tray.ai helps:** The HTTP Connector parses JSON and XML responses, returns files you can pass to the next step, and sends multipart form data for uploads.

## Frequently asked questions

### Does Tray.ai connect to Zonka Feedback?

Yes. Tray.ai connects to Zonka Feedback through the HTTP Connector, which calls the Zonka Feedback API directly. Any call the Zonka Feedback API documents can run as a step in a Tray.ai workflow.

### How does Tray.ai authenticate with Zonka Feedback?

The Zonka Feedback API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

### Can I get a dedicated Zonka Feedback connector?

Zonka Feedback runs through the HTTP Connector rather than a dedicated connector. If your team wants one, the Tray.ai connector SDK can build a dedicated Zonka Feedback connector from the Zonka Feedback API.

## Learn more

- Intelligent Integration: https://tray.ai/platform/intelligent-ipaas/
- Merlin Agent Builder: https://tray.ai/platform/merlin-agent-builder/
- Agent Gateway for MCP: https://tray.ai/platform/agent-gateway/
- Book a demo: https://tray.ai/contact/