Tray Merlin Agent Builder
Identify your 30–40% deflection opportunity
We’ll walk through where agents can take work off your team and where people still need to be involved.
How Apollo runs agents in production
Apollo built an ITSM agent on Tray Merlin Agent Builder that now deflects nearly 40% of IT tickets. The agent:
- Lives in Slack, where IT requests already happen
- Takes action through connected tools, including password resets and license access
- Uses guardrails, starting with responses only when confident
- Escalates cleanly when a human needs to step in
The result is faster resolution without degrading CSAT.
