Tray Merlin Agent Builder
Identify your 30–40% deflection opportunity
We’ll walk through where agents can take work off your team and where you choose to keep a person in the loop.
How Apollo runs agents in production
Apollo built an ITSM agent on Tray Merlin Agent Builder that now deflects nearly 40% of IT tickets. The agent:
- Lives in Slack, where IT requests already happen
- Takes action through connected tools, including password resets and license access
- Uses guardrails, starting with responses only when confident
- Escalates cleanly when a human needs to step in
The result is faster resolution without degrading CSAT.
