How we price
Powerful agents. A flexible IPaaS. Plans that fit your business.
Everything you need to build and deploy AI agents. Pick a package to power the integrations and automations behind them.
Merlin Agent Builder
Works alongside Tray for agents that reason, act, and learn with context and control. Build for adoption
Build for adoption
- Guardrails, audit logs, and usage visibility to manage growth
- Pre-built accelerators to speed up agent creation
- Built-in memory for context that carries across steps
- Launch from one place to Slack, web, or API
- Choose the best LLM for the job with no vendor lock-in
Start fast with a pre-built ITSM accelerator
- One ready-to-use agent for common
IT requests - Slack and Teams integration included
- 50,000 tasks ready to go
- Guided onboarding
- Enterprise support
Link Broken
Tray core packages
Scalable plans for integration and automations. Works alongside Merlin Agent Builder.
Pro
Best for a specific mission critical use case within a team
- 3 workspaces
- 7-days log retention
- Pairs with Merlin Agent Builder
Team
Best for multiple use cases within a department
Everything in Pro, plus:
- 20 workspaces
- All add-ons available
- Pairs with Merlin Agent Builder
Enterprise
Best for multiple departments and customer and partner integrations
Everything in Team, plus:
- All add-ons included
- Access to Embedded Bundle
- Pairs with Merlin Agent Builder
For your customers
Common use cases include rolling out an integration marketplace or powering your workflow builder with Tray.
Embedded Bundle
Best for companies looking to create turn-key integrations for their end users and partner ecosystems.
- Configuration Wizard
- Solution Instances
- Custom JS
- API Suite
Enterprise package required
How we calculate price
Plan
Your plan includes a standard set of features. Merlin Agent Builder is purchased separately for AI agents.
Add-ons
Round out your package with the capabilities needed for your deployment
Your price
With everything you need and nothing you don't
Plan comparison
Pro | Team | Enterprise | ||
|---|---|---|---|---|
Usage | Tasks, API Calls | Tasks, API Calls | Tasks, API Calls, Connected Users | |
Tray Advantage | ||||
Tray Advantage Plus | Add-on | Add-on | Add-on | |
Advanced On-Prem | Add-on | |||
Auth Collector | ||||
Workspaces | Tasks, API Calls | Tasks, API Calls | Tasks, API Calls, Connected Users | |
Log streaming | Add-on | |||
Account audit log streaming | Add-on | |||
No log retention | ||||
Log retention | 7 days included Add-on: 30 days | |||
HIPAA | Add-on | |||
SSO | Add-on | |||
Regional hosting | Add-on | |||
Insights | 30 days included Add-on: 30 days | |||
Intelligent document processing | Priced per page | Priced per page | Priced per page | |
Embedded Bundle | Add-on |
All packages include
Pro | Team | Enterprise | |
|---|---|---|---|
Workflows | |||
User interfaces | |||
600+ connectors | |||
Connector Builder | |||
Connector Development Kit (SDK) | |||
Static IP for on-prem | |||
Merlin Build | |||
Management API | |||
Connectivity API | |||
Trigger API | |||
Auth API | |||
Role-based access control | |||
Multi-factor authentication |
Tray Advantage and Tray Advantage Plus
With us, your success isn't just expected – it's included. Tray Advantage and Tray Advantage Plus provide a success structure and the operational support to deliver the experience that our customers rave about.
Tray Advantage | Tray Advantage Plus | |||
|---|---|---|---|---|
Support | Available Monday to Friday, 1am to 5pm PT | Enhanced SLAs available 24/7/365 with expedited response times | ||
Tray Community | ||||
Tray Academy | ||||
Live workshops | ||||
Composable templates | ||||
Customer success resources | ||||
In-app support | ||||
Dedicated Slack channel |
Additional Services
In addition to the ongoing services in Tray Advantage or Tray Advantage Plus, Tray offers project-based services including:
Launch
Co-develop your first integration and automation project with our experts, establishing a solid foundation in automation fundamentals.
Accelerate
Expand the adoption and success of automation across the organization.
Assurance
Receive delivery assurance from Tray to supplement partner-led implementations.
Hire an expert
Collaborate with Tray’s extensive network of partners who can help build your solutions with or for you.
FAQs
Tray reads field schemas and permitted values so forms and automations stay valid. For transitions, define required fields per state and validate inputs before calling the transition.