AI isn’t just hype—it’s already transforming service operations. In this hands-on, virtual session, you’ll build and deploy a real, production-ready AI agent tailored to ITSM use cases—using Tray’s low-code platform and Merlin Agent Builder.

Tray experts will walk you through a service management scenario—showing you how to design an agent that resolves requests, triggers workflows, and scales across IT teams. You’ll leave the session with a working agent ready to put into practice in your own organization.

What you'll take away

• A working ITSM agent, built using Merlin Agent Builder

• A real-world IT service scenario that shows how agents reduce ticket handling and response time

• A scalable framework you can apply to multiple ITSM workflows and systems

• Access to reusable templates, components, and post-event expert support

Session details

• Date: Wednesday, June 11

• Location: Live online — Zoom link provided after registration

• Time: 9 AM PT | 12:00 PM ET

• Duration: 60 minutes