What could your IT team get done with an AI agent?

Reclaim hours, resolve more tickets, and improve SLA performance with an agent built in Tray Merlin Agent Builder.

Your current IT support setup
Start by sizing your team and the work they handle
We use this to calculate your monthly ticket load.
Most IT teams see between 0.5 and 1.4 tickets per employee per month.
Count everyone who regularly works on tickets.
Most teams report 45–90 minutes to resolve internal tickets. 63 minutes is typical.
Agent impact assumptions
Estimate how much of your volume a Tray ITSM agent can resolve
Most IT teams report 30%–60% of tickets fall into this category.
Tray agents typically resolve 30%–60% of repetitive tickets.
Clear your backlog (optional)
Estimate how quickly a Tray ITSM agent could resolve your ticket queue.

IT Team Analysis Results

Impact Summary

Here’s how much work a Tray ITSM agent could take off your team’s plate each month.

We've turned your inputs into a report you can share and act on.

Performance metrics

More agent power
1.8
FTEs
Like adding headcount, without hiring.
More time back
150
hours/month
Time your team can use for bigger priorities.
More tickets offloaded
36%
Handled end-to-end by your Tray ITSM agent.
Tray chart results

Get the full breakdown behind your results

You’ve seen what your Tray ITSM agent could take on.

Now get the full analysis to share with your team and build the case for change.

Includes your personalized numbers, input summary, and full methodology.

This will open a new tab with your personalized AI agent opportunity report

Want help translating this to action?

Our team can walk you through your options and show how others are putting Tray agents to work inside their IT systems.

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