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Customer case study

How JW Pepper scales Microsoft Copilot Studio with governed MCP

A real-world case study on what happens when MCP adoption outpaces IT, and how one enterprise responded.

What this session covers:

  • What MCP and Copilot looked like before IT had standards and visibility
  • Why prompt-only Copilot agents broke down in production
  • Where governance and access control became critical
  • How J.W. Pepper configured MCP tools using Copilot Studio
  • What enterprise teams should plan for as MCP adoption grows