- Build
- Code
- Chat
- Process automation
- Data integration
- API management
- Agile connectivity
- Integration marketplaces
- Merlin Intelligence
- Merlin Agent Builder
- Enterprise Core
- Plans
- Connectors
- Information technology
- Revenue operations
- Product and engineering
- Finance
- IT Onboarding
- Lead lifecycle
- Embedded integrations
- Order-to-cash
- E-commerce
- Salesforce
- Slack
- NetSuite
- Snowflake
- JIRA
- Zendesk
- Hubspot
- OpenAI
- Customer stories
- Events and webinars
- Blog
- Tray Academy
- Community
- Tray Advantage
- Documentation
- Find an expert
- Templates
- Developer portal
- Company
- Get in touch
Reduce IT workload with the ITSM agent that takes action
Pre-built and ready to deploy, our agent works across systems and processes, automates repetitive IT tasks, and resolves requests at scale
Resolve more, faster
Set scope and enforce guardrails
Define agent access with full control
No extra hires
AI takes on repetitive tasks so your team can focus
Support that never sleeps
AI assistance via Slack, Teams, and more
Deploy your first ITSM agent now
This fixed-scope package gives you everything you need to deploy a production-ready agent. It’s for teams ready to move quickly on a single agent use case, with the flexibility to expand into the full Tray platform.
What's included:
One prebuilt ITSM agent
Slack or Teams integration
50,000 starter tasks
Guided onboarding experience
Enterprise support and post-sales service
The ITSM automation choice for enterprises
Use Tray’s pre-built tools or build your own to precisely suit the needs of your agent. Comprehend user intent, predict and categorize incidents, pull historical ticket data, invoke intelligent document processing, and more.
Pre-built ITSM agent tools
Evaluate a Zendesk ticket using AI
Evaluate priority for any new Zendesk tickets using AI Classification, update the ticket, and log a comment with the reasoning.
Create Jira ticket for account lockout
Create a ticket in Jira that focuses on account lockout issues.
Not ready to deploy? Join a workshop
See how ITSM agents work in real uses — and where they can make the biggest impact in your environment. This hands-on session is built for teams evaluating how and where to get started. Choose a date that works for you.