Pre-built and ready to deploy, our agent works across systems and processes, automates repetitive IT tasks, and resolves requests at scale
Define agent access with full control
AI takes on repetitive tasks so your team can focus
AI assistance via Slack, Teams, and more
This fixed-scope package gives you everything you need to deploy a production-ready agent. It’s for teams ready to move quickly on a single agent use case, with the flexibility to expand into the full Tray platform.
What's included:
One prebuilt ITSM agent
Slack or Teams integration
50,000 starter tasks
Guided onboarding experience
Enterprise support and post-sales service
Use Tray’s pre-built tools or build your own to precisely suit the needs of your agent. Comprehend user intent, predict and categorize incidents, pull historical ticket data, invoke intelligent document processing, and more.
Evaluate priority for any new Zendesk tickets using AI Classification, update the ticket, and log a comment with the reasoning.
Create a ticket in Jira that focuses on account lockout issues.
See how ITSM agents work in real uses — and where they can make the biggest impact in your environment. This hands-on session is built for teams evaluating how and where to get started. Choose a date that works for you.