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Launch an IT agent you control and see results fast
The Tray ITSM Agent is pre-built and customizable. Resolve tickets automatically, keep systems in sync, and track what every agent does from day one.
Resolve more tickets, faster
Access control
Define and limit what each agent can access with guardrails
No extra hires
AI takes on repetitive tasks so your team can focus
Support that never sleeps
AI assistance via Slack, Teams, and more
Ready to move fast?
IT teams resolve more with Tray
Use Tray’s pre-built tools or build your own to precisely suit the needs of your agent. Comprehend user intent, predict and categorize incidents, pull historical ticket data, invoke intelligent document processing, and more.
See how much time and workload you could offload with a Tray ITSM agent
Pre-built ITSM agent tools
Evaluate a Zendesk ticket using AI
Evaluate priority for any new Zendesk tickets using AI Classification, update the ticket, and log a comment with the reasoning.
Create Jira ticket for account lockout
Create a ticket in Jira that focuses on account lockout issues.
Start with the use case that delivers first
Most teams begin with an ITSM agent. This session walks through common service scenarios and shows where teams see the fastest time savings. It’s designed for teams deciding where to begin with agents. See upcoming virtual and in-person sessions.