Resolve more, faster
Stay ahead of SLAs
Auto-assign requests and deflect routine tickets
No extra hires
AI takes on repetitive tasks so your team can focus
Support that never sleeps
AI assistance via Slack, Teams, and more
The ITSM automation choice for enterprises
Use Tray’s pre-built tools or build your own to precisely suit the needs of your agent. Comprehend user intent, predict and categorize incidents, pull historical ticket data, invoke intelligent document processing, and more.Â
Pre-built ITSM agent tools
Evaluate a Zendesk ticket using AI
Evaluate priority for any new Zendesk tickets using AI Classification, update the ticket, and log a comment with the reasoning.
Template
Create Jira ticket for account lockout
Create a ticket in Jira that focuses on account lockout issues.