ITSM Agent

Reduce IT workload with the ITSM agent that takes action

Pre-built and ready to deploy, our agent works across systems and processes, automates repetitive IT tasks, and resolves requests at scale

Resolve more, faster

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Set scope and enforce guardrails

Define agent access with full control
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No extra hires

AI takes on repetitive tasks so your team can focus
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Support that never sleeps

AI assistance via Slack, Teams, and more
Limited-time offer

Deploy your first ITSM agent now

This fixed-scope package gives you everything you need to deploy a production-ready agent. It’s for teams ready to move quickly on a single agent use case, with the flexibility to expand into the full Tray platform. What's included:
  • One prebuilt ITSM agent 
  • Slack or Teams integration 
  • 50,000 starter tasks
  • Guided onboarding experience
  • Enterprise support and post-sales service

The ITSM automation choice for enterprises

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Airbnb white logo
zuora white logo
thryv
Ship station
Headway
Mixpanel
Bynder
Peddle
Airbnb white logo
zuora white logo
thryv
Ship station
Headway
Mixpanel
Bynder
Peddle
Airbnb white logo
zuora white logo
thryv
Ship station
Headway
Mixpanel
Bynder
Peddle

Use Tray’s pre-built tools or build your own to precisely suit the needs of your agent. Comprehend  user intent, predict and categorize incidents, pull historical ticket data, invoke intelligent document processing, and more. 

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Workshop

Not ready to deploy? Join a workshop

See how ITSM agents work in real uses — and where they can make the biggest impact in your environment. This hands-on session is built for teams evaluating how and where to get started. Choose a date that works for you. 

Leave routine IT tickets to Tray ITSM agent