ITSM Agent
Reduce IT workload with the ITSM agent that takes action
Pre-built and ready to deploy, our agent works across systems and processes, automates repetitive IT tasks, and resolves requests at scale
Resolve more, faster
Set scope and enforce guardrails
Define agent access with full control
No extra hires
AI takes on repetitive tasks so your team can focus
Support that never sleeps
AI assistance via Slack, Teams, and more
Workshop
🚀 60 minutes to AI agent-powered IT support
Get hands-on with the new Tray ITSM agent in this interactive workshop. Learn how to configure and deploy a ready-to-use agent built for automation at scale. Space is limited - register now!
The ITSM automation choice for enterprises
Use Tray’s pre-built tools or build your own to precisely suit the needs of your agent. Comprehend user intent, predict and categorize incidents, pull historical ticket data, invoke intelligent document processing, and more.Â
Pre-built ITSM agent tools
Evaluate a Zendesk ticket using AI
Evaluate priority for any new Zendesk tickets using AI Classification, update the ticket, and log a comment with the reasoning.
Template
Create Jira ticket for account lockout
Create a ticket in Jira that focuses on account lockout issues.