Customer story

How Headway scaled IT onboarding with automation

Learn how Headway automated IT onboarding to handle 43% workforce growth — cutting manual tasks and strengthening compliance as they scaled.

Overview

Headway, a mental healthcare provider, grew its workforce by 43% in just a few months—putting pressure on IT to manage onboarding and offboarding efficiently while maintaining HIPAA compliance. Hear how they cut manual tasks by more than half, improved turnaround times, and built a foundation for future automation with Tray.

What you’ll learn 

  • How Headway automated IT onboarding to keep pace with workforce growth
  • Key workflows automated to cut manual tasks by more than half
  • Lessons on collaboration between IT and HR during onboarding and offboarding
  • How Tray’s platform supports secure, HIPAA-compliant offboarding

Session chapters

  1. Agenda and session overview
  2. IT onboarding and offboarding challenges
  3. Moving from manual workflows to automation
  4. Key improvements in onboarding and offboarding
  5. Future plans for IT automation
  6. Q&A


Featuring

Michael Douglas
speaker
Michael DouglasSr. Product Marketing ManagerTray.ai
Alexis Lucido
speaker
Alexis LucidoIT EngineerHeadway

Let's explore what's possible, together.

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