How Apollo deflects 40% of IT tickets with Tray AI agents

Apollo.io, a leading AI-powered sales company, set out to improve how every team works by building internal agents that could both handle common and complex requests. After reviewing the needs across the company, they identified 80 use cases. Their first focus was IT, where the team built a Tray ITSM agent that automates triage, resolves issues fast, and deflects 40% of incoming tickets.

Join Apollo IT leaders Ramiro Meyer and Gabriel Laporte to hear how they built and deployed these agents with Tray Merlin Agent Builder. They will share what it took to move from proof of concept to results across IT, sales, and support.

You’ll hear how Apollo:

• Reached a 1-second first response time by automating account and device provisioning
• Rolled out new agents in sales and support, including a virtual sales coach and a customer insights agent
• Identified 80 use cases as part of a company mandate to improve productivity metrics

Join us on December 9 at 9AM Pacific time | 12PM Eastern time to hear precisely how Apollo moved from a proof of concept to live agents across the company.

Session details

• Date: Tuesday, December 9
• Time: 9 AM PT | 12 PM ET
• Duration: 45 minutes
• Location: Online (Zoom link after registration)