Gartner® research report
When not to use AI agents
AI agents can unlock value in the right scenarios. In the wrong ones, they introduce unnecessary complexity, operational risk, and false progress.
This Gartner® report provides a clear decision framework for IT and DevOps leaders to decide when AI agents are the right tool, when traditional automation is the better choice, and where to draw the line before committing.
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Gartner, Inc. When to Use or Not to Use AI Agents, Pieter den Hamer, Leinar Ramos, Erick Brethenoux, 25 June 2025.