Spiceworks Help Desk and Microsoft Teams integration + automation

While Microsoft Teams + Spiceworks Help Desk connectors are already powerful, you’ll also need dynamic, multi-step automation to fully take control of your chat and IT processes. The Tray Platform makes it easy for you to drag-and-drop together seamless automated workflows that kick off an infinite variety of operations.

Business users in customer support, IT, engineering, DevOps, and many other functions across the organization can use our platform to deliver exceptional IT service, fast. Now, you can rapidly schedule support calls whenever you get service requests. You can automatically log chat notes and pass them between agents. Or, you can resolve issues faster by instantly alerting your support team.

You can build Microsoft Teams + Spiceworks Help Desk automation involving any tool in your tech stack, including your managed services software, CRM, project management tool, intranet, business intelligence platform, data warehouse, and more. We offer a full library of pre-built connectors, data helpers, and custom logic operators so you can build customized workflows for your exact needs.

The Tray Platform is easy enough for business users to build integrations rapidly. Our platform is also powerful enough for technical users to handle heavy-duty data projects that push billions of records daily. And no matter how your data usage changes, our elastic, serverless architecture ensures that your workflows will scale automatically, without limits.

Now, you can build robust Microsoft Teams + Spiceworks Help Desk automation to take your chat and support processes to the next level. Need to provide agents with full context on historical issues by syncing past issues and call notes? Need to accelerate customer onboarding by automatically scheduling training calls? Need to create a holistic database of closed tickets, performance data, and service correspondence by flowing multiple data streams into your data warehouse? The Tray Platform can automate any use case since we also connect important tools such as Jira, Microsoft Azure, Doodle, ServiceNow, Salesforce, Microsoft Dynamics 365, Power BI, SharePoint, Asana, Trello, and many others.

IT professionals trust the Tray Platform because of its enterprise-grade security. We’re SOC 2 Type 2-certified and compliant with data privacy regulations such as GDPR, HIPAA, and CCPA.