Updated Zendesk OAuth authentication flow

We’ve updated the OAuth authentication journey for the Zendesk and Zendesk Trigger connector versions to resolve issues with creating new authentications - no action is required on your part.

What has changed?

• The OAuth popup flow has changed slightly: after completing third-party consent, users will see a new intermediate screen before returning to the app.

• We have disabled editing existing Zendesk OAuth authentications from within the embedded config wizard .

How are you affected?

• No action needed - existing authentications continue to work as normal.

• Only the OAuth UI authentication journey is affected.

• Embedded: For end users to make changes to an existing OAuth authentication (e.g. update scopes) via the config wizard, they'll need to create a new authentication instead of editing the existing one.

• If you use custom CSS for embedded, you may want to review it in case adjustments are needed for the updated screen.