Merlin Agent Builder
Deliver high-value AI agents without constraints
Deploy AI that fits your business without the traps of single purpose SaaS app agents. With Merlin Agent Builder, configure, deploy and manage AI agents in one place — without coding or complexity. Start with pre-built accelerators, connect your data, set governance controls and go live in minutes.
The ITSM AI Agent — Ready to deploy
AI agents aren't just the future — they're at work today.
The ITSM Agent is the first fully packaged AI agent, ready to deploy. Automate ticket resolution, reduce manual workloads, and integrate with existing systems. Get hands-on in our new interactive workshop and see how fast you can put AI to work in IT.
The key to AI success: The right foundation
Scaling AI agents starts with the right foundation. In this short clip, Tray Co-founder & CEO Rich Waldron explains why an AI-ready iPaaS is the key for deploying AI agents that actually work.
AI agents that deliver — watch now
Tray Co-founders Rich Waldron and CTO Alistair Russell break down the real-world playbook for putting AI agents into production today. Plus, Zuora CIO Karthik Chakkarapani shares what IT leaders need to know to scale AI safely. Catch the full session on demand.
The AI-ready iPaaS
A composable AI integration platform
Thrive in a dynamic environment with constantly evolving AI technologies. Drive all AI, integration, and automation initiatives from a single, composable platform. Build intelligent agents and deliver microservices. Scalability and governance guaranteed.
Fast
10x faster results
Accelerate integration and automation delivery with a powerful low-code, AI-augmented builder for business technologists and development teams.
Flexible
Infuse AI into business processes
Legacy iPaaS measures dev time in months. Now, quickly prototype apps and adapt to new AI capabilities in minutes with our AI Palette.
Safe
Trusted AI data integration
Safely leverage data across your stack. Our Enterprise Core provides governance and scale for anything you build. Merlin Guardian protects sensitive data in AI processes.
Endless possibilities
What will you build?
Smarter IT onboarding
Automate onboarding with AI to cut IT effort from days to minutes.
Intelligent lead management
Automate lead processing with AI, including predictive scoring and opportunity insights.
Rapid embedded integrations
Use AI-driven low-code tools to deploy integration marketplaces with unmatched speed.
Autonomous support agents
Deploy AI agents for IT tickets. Automate call and meeting prep to boost productivity.
Optimized order-to-cash
Use AI to automate PDF data extraction, assess payment risk, and create GenAI confirmations.
What's new
Essential resources for your AI journey
Build & deploy AI agents: Hands-on workshops
Learn how to build AI agents that take action in our expert-led workshops. Choose your session:
May 7, May 15: AI agent workshop to build and deploy across use cases
May 14: ITSM agent workshop to automate IT service management
The state of enterprise AI agents
Learn how 1,000+ IT leaders are scaling AI agents, where they're investing, and what's blocking progress in this survey report.
AI is moving fast
33% of enterprise software will include agentic AI by 2028. Get Gartner's report to prepare your organization today.
AWS Summit London, April 30
Join us in booth B19 to see agents that reason, act, and adapt—on one platform.
Stay Ahead
Business value that wins
ROI achieved
integrations for over 1 million customers
boost in data delivery and reporting
integrations across 60+ apps