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Why most AI agents fail—and how Merlin Agent Builder changes that
Tray.ai CEO Rich Waldron introduces Merlin Agent Builder—a new way to build, govern, and scale AI agents that can be trusted in production.
What’s covered
In this short video, CEO and Co-founder Rich Waldron shares why traditional approaches to building AI agents are breaking down—and what teams need instead. From governance gaps to integration dead ends, many solutions fall short in the real world. Merlin Agent Builder offers a new path: one platform to build scalable, integration-ready agents from pilot to production.
Top takeaways
IT teams are under pressure to deliver agents fast—but speed often breaks things
Most AI agents fail when integrations, governance, and scale are afterthoughts
Merlin Agent Builder gives teams one platform to build and deploy AI agents across systems
The goal isn’t just agents—it’s meaningful business outcomes
Transcript
Today, we are thrilled to announce the Merlin Agent Builder, a game changing capability that will transform how enterprises build, scale, and manage AI agents.
AI agents will transform how organizations operate from carrying out complex tasks to simplifying workflows and making intelligent business process decisions throughout the organization.
But there's a problem.
IT is under immense pressure to deliver agents quickly, and speed comes at a cost.
Creating a siloed SaaS app agent experience, carrying a huge tech debt overload, and underlying governance issues cause a big problem.
Put bluntly, AI agents that are hamstrung by integrations are certainly gonna fail.
At Tray, we understand the challenge. Fragmented tools, isolated deployments, and limited app platforms are holding back AI's potential.
Enterprises need a solution that's ready for the real world, fast, scalable, handles all these integrations out the box. That's where the Merlin Agent Builder kicks into gear. You see, with the Merlin Agent Builder, organizations can go from prototype to production working across departments in one single AI integration platform, Transforming the way agents are built with the thought process and the interconnectivity of all of their applications ready straight out the box.
With seamless data integration, advanced process automation, and a unique method of handling unstructured data, Merlin Intelligence allows your agents to make informed impactful decisions without sacrificing transparency or governance.
The future of AI agents is now. IT teams need to be able to move fast without compromise to be able to scale innovation across the organization and get meaningful business outcomes.
This is the next evolution of AI. Let's go build it together.
