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Videos and podcasts
RFP agent | Tray Agent Gallery
Built with Tray Merlin Agent Builder, this RFP agent finds accurate answers, escalates pricing questions, and processes full documents in Slack.
HR service desk agent | Tray Agent Gallery
Built with Tray Merlin Agent Builder, this HR agent checks entitlements, applies rules, and takes action—so your team can stop fielding basic questions.
Why iPaaS is the foundation for enterprise AI
Tray.ai CEO Rich Waldron joins The Futurum Group to discuss how iPaaS is evolving into the foundation for AI orchestration and enterprise automation.
What’s blocking enterprise AI agents?
Tray.ai CEO Rich Waldron joins theCUBE to break down why AI agents stall and how to deploy them fast without losing control.
Inside the Tray ITSM Agent
Most ITSM agents are built for one app. Tray’s works across your stack—taking action, learning from context, and resolving requests with built-in guardrails.
Vector Tables for trustworthy AI and RAG pipelines
Ground AI responses in your own data using Tray’s native Vector Tables—no third-party vector storage, retraining, or fine-tuning required.
How to build and manage AI agents without code
Tray.ai CEO Rich Waldron joins Humans of MarTech to share how teams are building AI agents from a single, composable platform.
Introducing Merlin Agent Builder
Tray.ai CEO Rich Waldron introduces Merlin Agent Builder—a new way to build, govern, and scale AI agents that can be trusted in production.
Get to know the Tray Universal Automation Cloud
Build integrations, launch AI agents, automate workflows, and publish APIs—all from one platform your team can trust to do it all.
Why we’re now Tray.ai
Tray.io is now Tray.ai. CEO Rich Waldron explains the strategy behind the rebrand—and what it means for teams building with AI today.
Protect PII when using third-party AI tools
This short demo shows how to use Merlin Guardian to tokenize and safely reinsert PII when working with third-party AI—so your data stays private, end to end.
Merlin Analysis and Merlin Generation for ticket triage
See how Merlin Analysis and Merlin Generation classify tickets, analyze sentiment, and generate responses to automate support and IT workflows.
Merlin Intelligent Document Processing for document querying
See how Merlin IDP extracts structured data from unstructured files using queries, classification, and confidence scoring.
How Tray evolved into an enterprise-ready AI platform
Tray.ai CEO Rich Waldron joins Notable Capital’s Glenn Solomon to talk real-world AI adoption, scaling fast, and why playing it safe won’t work.