See Tray at Service Management World 2025

AI that works the way your team works.

At Service Management World 2025, see how IT leaders use the Tray ITSM Agent to manage requests, keep systems aligned, and deliver better service across every tool they use.

What you’ll see at booth #411

• Agents that assist, not replace: Resolve tickets, route issues, and sync data across ServiceNow, Jira, Teams, and more
• Governed automation: Set permissions, review actions before they run, and track every workflow with audit history
• Collaboration built in: Agents work in your existing tools and channels, right alongside your team
• Flexible set up: Adjust automations and workflows without extra development time or added headcount

Why IT teams trust Tray

• Reduce backlog: Automate repetitive requests so your experts can focus on innovation and service quality
• Stay in control: Guardrails and approvals ensure every process runs with oversight
• Scale service delivery: Agents assist across systems, time zones, and teams so IT never slows down

Get a preview before the show

See what you’ll experience at the booth:

• Watch how the Tray ITSM Agent improves service delivery
• Estimate your team's potential gains with our ITSM benefits tool

See it live at booth #411

Stop by to explore real ITSM use cases, meet the Tray team, and see how governed automation helps IT teams scale service without adding complexity.