ITSM agent
Launch an IT agent you control and see results fast
The Tray ITSM Agent is prebuilt and customizable. Resolve tickets automatically, keep systems in sync, and track what every agent does from day one.
Resolve more tickets, faster
Access control
Define and limit what each agent can access with guardrails
No extra hires
AI takes on repetitive tasks so your team can focus
Support that never sleeps
AI assistance via Slack, Teams, and more
Benefits calculator
See how much you could offload with a Tray ITSM agent
How it works
Every agent project follows four key steps. Merlin Agent Builder brings these steps together in a no-code workspace so teams can go from idea to production-ready agents quickly, with IT governance built in.
Use Tray's prebuilt tools or build your own to precisely suit the needs of your agents. Comprehend user intent, predict and categorize incidents, pull historical ticket data, invoke intelligent document processing, and more.
