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Solutions / Financial services

Compliance-grade orchestration. AI included.

Financial services can't ship AI without a governance story. Tray.ai is that story — audit trails, RBAC, and 100% uptime baked in.

workflows in production at Starling Bank
800+
saved on commission and billing reconciliation (Finance Leader)
~10 hrs/month
HIPAA · GDPR · CCPA — compliance baked into the platform
SOC 2 Type II

The model isn’t the bottleneck. The audit trail is.

Without RBAC, observability, and signed-off compliance posture, AI initiatives stall at security review. A major global insurer runs AI agents across claims, underwriting, and customer service on Tray.ai — every tool call audited, every credential scoped. Also in production: Starling Bank (800+ workflows), Ramp, Robinhood, US Bank, and others.

What governance-grade orchestration looks like

Compliance baked into the platform

SOC 1 & SOC 2 Type II, HIPAA, GDPR, CCPA. Every workflow run, every agent action — traceable to a user.

Governed MCP for the AI roadmap

Agent Gateway gives banks managed MCP servers with RBAC and observability — answerable to legal and risk.

700+ connectors across the regulated stack

Core banking, CRM, fraud, KYC, claims, payments — 700+ connectors cover the regulated stack.

Production agents with approval gates

Merlin ships agents with human-in-the-loop approval gates on sensitive operations.

~10 hrs/month saved on commission and billing reconciliation

“Tray.ai gave me efficiency because of the timeliness of the info I could provide, and freed up resources in customer success, sales and marketing, and finance.”

VP of Operations
VP of Operations, Finance Leader

Frequently asked questions

Is Tray.ai compliant for regulated banking? +

Yes. SOC 1 & SOC 2 Type II, HIPAA, GDPR, CCPA. EU-US, Swiss-US, and UK-US Data Privacy Frameworks. Regional hosting on Enterprise. Every workflow run logged with full audit trail. A major insurance group runs AI agents across claims, underwriting, and customer service on Tray.ai — full audit trail of every MCP call, every tool invoked, every credential used.

How does Tray.ai handle MCP governance for an AI-cautious institution? +

Agent Gateway is exactly that story — managed MCP servers, RBAC, observability, and audit logs that satisfy enterprise compliance requirements. A global insurer consolidated department-level MCP servers into a single governed control plane — IT-approved, versioned, scoped — with zero raw system access remaining. The same pattern applies for banks evaluating MCP rollouts.

What about residency and on-premise needs? +

Region-specific hosting and on-premise connectivity are available on the Enterprise tier. Talk to sales for a structured fit conversation.

Talk to someone who's done this in Financial services

A tailored demo against your real systems and stack.