Resources / Videos & podcasts
Enterprise MCP with identity built in — for every user, every systemSee Dynamic Authentication for MCP in action. Watch how Tray Agent Gateway authenticates each user at the moment of execution — across Salesforce, Jira, and beyond — so every MCP action runs within real permissions with a complete audit trail.
28 videos
AIDemoEnterprise MCP with identity built in — for every user, every systemSee Dynamic Authentication for MCP in action. Watch how Tray Agent Gateway authenticates each user at the moment of execution — across Salesforce, Jira, and beyond — so every MCP action runs within real permissions with a complete audit trail.
AIPodcastExpert conversationAI adoption and why marketers should care about the integration layerStephen Stouffer, Director of Automation Solutions at Tray.ai, joins The Agile Brand to explain why AI success depends on what’s underneath the tech stack.
AITray Agent GalleryDemoCampaign planning agent | Tray Agent GalleryThis agent pulls industry news, identifies campaign opportunities, and turns them into ready-to-run project plans automatically. Built with Merlin Agent Builder.
AIDemoDeploy Slack agents in minutesWatch how Native Slack Interactions lets you connect an agent to Slack directly from Merlin Agent Builder in minutes, with guided setup and control.
AIPodcastExpert conversationBuild fast, govern faster: the real path to agentic successTray.ai CEO Rich Waldron joins What’s Up with Tech? to explain why integration-first architecture is the key to moving AI agents from pilot to production.
AITray Agent GalleryDemoITSM agent | Tray Agent GalleryThis agent provisions apps, fixes access issues, and logs tickets with context. Built with Merlin Agent Builder.
AITray Agent GalleryDemoSales pipeline agent | Tray Agent GalleryThis agent spots pipeline risks, flags stalled deals, and takes action to move revenue forward. Built with Merlin Agent Builder.
AITray Agent GalleryDemoFinance agent | Tray Agent GalleryThis agent pulls data across systems, runs spend analysis, and creates shareable dashboards automatically. Built with Merlin Agent Builder.
AITray Agent GalleryDemoData analysis agent | Tray Agent GalleryThis agent pulls data from multiple tools, runs analysis, and creates dashboards. Made possible with Merlin Agent Builder.
AITray Agent GalleryDemoCRM agent | Tray Agent GalleryBuilt with Tray Merlin Agent Builder, this CRM agent creates campaigns, adds contacts, flags at-risk accounts, and drafts tasks with follow-up emails.
AITray Agent GalleryDemoKnowledge agent | Tray Agent GalleryBuilt with Tray Merlin Agent Builder, this knowledge agent finds gaps, updates articles, and turns analysis into Jira projects using your internal docs and systems.
AITray Agent GalleryDemoCustomer support agent | Tray Agent GalleryBuilt with Tray Merlin Agent Builder, this support agent resolves routine issues without human help and updates billing, CRM, and ticketing systems automatically.
AITray Agent GalleryDemoRFP agent | Tray Agent GalleryBuilt with Tray Merlin Agent Builder, this RFP agent finds accurate answers, escalates pricing questions, and processes full documents in Slack.
AITray Agent GalleryDemoHR service desk agent | Tray Agent GalleryBuilt with Tray Merlin Agent Builder, this HR agent checks entitlements, applies rules, and takes action so your team can stop fielding basic questions.
AIBehind the buildBuilding AI agents that work across systemsTray.ai Co-founders Rich Waldron and Alistair Russell explain how teams use Merlin Agent Builder to create agents with built-in controls that act across systems.
AIProduct spotlightInside the Tray ITSM AgentMost ITSM agents are built for one app. Tray’s works across your stack—taking action, learning from context, and resolving requests with built-in guardrails.
AIPodcastExpert conversationHow to build and manage AI agents without codeTray.ai CEO Rich Waldron joins Humans of MarTech to share how teams are building AI agents from a single, composable platform.
AIOverviewOne platform. Every agentYou don’t need five tools to build five agents. Tray gives you one place to build all of them. Connect to apps like Slack, Salesforce, and Okta. Add your team’s context. Set guardrails. Then let agents take care of the work. They can log tasks, update records, send messages. You can see every step they take.
AIPodcastExpert conversationWhat’s blocking enterprise AI agents?Tray.ai CEO Rich Waldron joins theCUBE to break down why AI agents stall and how to deploy them fast without losing control.
AIInside lookIntroducing Merlin Agent BuilderTray.ai CEO Rich Waldron introduces Merlin Agent Builder—a new way to build, govern, and scale AI agents that can be trusted in production.
AIPodcastExpert conversationHow Tray evolved into an enterprise-ready AI platformTray.ai CEO Rich Waldron joins Notable Capital’s Glenn Solomon to talk real-world AI adoption, scaling fast, and why playing it safe won’t work.
AIDemoVector Tables for trustworthy AI and RAG pipelinesGround AI responses in your own data using Tray’s native Vector Tables—no third-party vector storage, retraining, or fine-tuning required.
OverviewGet to know the Tray Universal Automation CloudBuild integrations, launch AI agents, automate workflows, and publish APIs—all from one platform your team can trust to do it all.
AIDemoTray Analysis and Tray Generation for ticket triageSee how Tray Analysis and Tray Generation classify tickets, analyze sentiment, and generate responses to automate support and IT workflows.
AIDemoProtect PII when using third-party AI toolsThis short demo shows how to use Tray Guardian to tokenize and safely reinsert PII when working with third-party AI so your data stays private.
AIDemoTray Intelligent Document Processing for document queryingSee how Tray Intelligent Document Processing extracts structured data from unstructured files using queries, classification, and confidence scoring.
AIInside lookWhy we’re now Tray.aiTray.io is now Tray.ai. CEO Rich Waldron explains the strategy behind the rebrand—and what it means for teams building with AI today.
AIPodcastExpert conversationWhy iPaaS is the foundation for enterprise AITray.ai CEO Rich Waldron joins The Futurum Group to discuss how iPaaS is evolving into the foundation for AI orchestration and enterprise automation.