Rich + Karthik - 2025 Megacast clip #3

Historically, like any other organization, so we do have, many bots and workflows automation. But the thing is those were all, like, one of solutions which was focused on a particular, domain or application. But as an employee looking in from the from the experience of an employee, they would like to go to one place and look for a smart assistant, to to get the job, done in a very efficient and effective manner. And we live and breathe on Slack, so we naturally want to see how we can use Slack as an interface to drive, many of the actions that people would like to take. So we have rolled out, an AI agent, internally for all of our employees.

And, obviously, it was not a technology first approach. It was more of an experience driven approach that addresses the pain points, challenges, and also, meet their, meet their ongoing, needs as well. Almost like, someone walking into an hotel and they see, like, multiple concierge desks, to meet their needs during the stay. Imagine, imagine that experience versus going to a single concierge desk in the hotel and get all your needs addressed. That is the same approach, we we want to take at Zuora.