Connectors / General automation services · Connector
Automate IT Service Management Workflows with AtomicWork Integrations
Connect AtomicWork to your entire tech stack to handle employee support, ticket routing, and IT operations without manual intervention.
What can you do with the AtomicWork connector?
AtomicWork is an AI-powered IT service management platform that centralizes employee requests, incident management, and IT workflows in one place. Integrating AtomicWork with your CRM, HRIS, monitoring tools, and communication platforms removes the silos that slow down IT teams and leave employees waiting for resolution. With tray.ai, you can build automations that move data between AtomicWork and the rest of your stack in real time, so your ITSM processes stay in sync with the tools your business already relies on.
Automate & integrate AtomicWork
Automating AtomicWork business processes or integrating AtomicWork data is made easy with Tray.ai.
Use case
Automated Employee Onboarding Ticket Creation
When a new hire is added to your HRIS — Workday or BambooHR — automatically generate a structured onboarding request in AtomicWork with all relevant employee details already filled in. IT provisioning, access requests, and equipment setup tasks get started before the employee's first day, no manual data entry needed.
- Eliminate delays from manually creating onboarding tickets after HR finishes their process
- Keep ticket structure consistent with all required fields pulled from HRIS data
- Trigger downstream tasks in AtomicWork — software provisioning, hardware assignment — automatically
Use case
Bi-Directional Slack and AtomicWork Ticket Sync
Employees can raise, update, and track IT support tickets directly from Slack without ever opening the AtomicWork portal. When a ticket is updated or resolved in AtomicWork, the relevant Slack thread gets updated with status changes automatically.
- Reduce ticket abandonment by meeting employees where they already work
- Keep Slack threads and AtomicWork tickets in sync without duplicate data entry
- Cut resolution time by surfacing status updates in Slack before employees think to ask
Use case
Incident Escalation from Monitoring Tools
When monitoring platforms like PagerDuty, Datadog, or New Relic detect a critical alert, a high-priority incident gets created in AtomicWork automatically. The incident record is enriched with context from the alerting tool, assigned to the right team based on alert category, and stakeholders are notified in Microsoft Teams or Slack at the same time.
- Cut mean time to acknowledge incidents by removing manual ticket creation during outages
- Every critical alert maps to an AtomicWork incident with full context already attached
- Stakeholder notifications go out automatically, no coordinator needed
Use case
Employee Offboarding Access Revocation Workflow
When an employee departure is recorded in your HRIS, a coordinated offboarding workflow fires in AtomicWork — creating subtasks for revoking access across SaaS applications, recovering hardware, and archiving accounts. Each subtask gets assigned to the right IT owner with deadlines calculated from the termination date.
- Reduce security risk by making sure no offboarding steps get missed or delayed
- Create a full audit trail of every access revocation tied to the offboarding ticket in AtomicWork
- Standardize the offboarding checklist across all departments through a single automated workflow
Use case
SLA Breach Alerting and Escalation
Monitor open AtomicWork tickets in real time and automatically escalate or notify the right managers when SLA thresholds are approaching or have been breached. Route escalations to different channels or team leads based on ticket priority, category, or assigned queue.
- Stay on top of SLA compliance without manually watching the AtomicWork queue
- Send targeted escalation notifications to managers in Slack, Teams, or email
- Build custom SLA rules per ticket type or department without being limited to AtomicWork's native config
Use case
IT Asset Request and Procurement Sync
When an employee submits a hardware or software asset request in AtomicWork, a corresponding purchase request or approval workflow gets created automatically in your procurement system — Coupa, Zip, or Jira. Approval status syncs back to AtomicWork so employees can track progress without switching tools.
- Replace email-based procurement requests with a direct ticket-to-purchase workflow
- Keep employees informed of procurement status from inside AtomicWork
- Enforce approval routing rules and spending policies automatically at ticket creation
Build AtomicWork Agents
Give agents secure and governed access to AtomicWork through Agent Builder and Agent Gateway for MCP.
Fetch Service Requests
Data SourceAn agent can retrieve open, pending, or resolved service requests from AtomicWork to understand current workload, prioritize issues, and give stakeholders accurate status updates.
Look Up Incident Details
Data SourceAn agent can pull detailed information about specific incidents, including severity, affected users, and resolution history, to respond in context or escalate when needed.
Query Knowledge Base Articles
Data SourceAn agent can search AtomicWork's knowledge base to find relevant articles and solutions, so it can offer self-service answers before passing the issue to a human agent.
Retrieve Employee Request History
Data SourceAn agent can look up the full request history for a specific employee, which helps spot recurring issues or track outstanding tickets when someone needs personalized support.
Monitor SLA Compliance
Data SourceAn agent can fetch SLA metrics and breach alerts from AtomicWork to notify teams early or kick off escalation workflows before deadlines slip.
Create Service Request
Agent ToolAn agent can open new service requests in AtomicWork on behalf of users or in response to events in other systems, cutting out the manual intake work entirely.
Update Ticket Status
Agent ToolAn agent can move tickets through workflow stages, marking them in-progress, resolved, or closed, based on actions in connected systems or user confirmations.
Assign Tickets to Agents or Teams
Agent ToolAn agent can route and reassign tickets to the right IT or HR team based on issue type, priority, or workload, so nothing sits in a queue waiting for someone to triage it.
Add Comments or Notes to Tickets
Agent ToolAn agent can write internal notes or customer-facing comments on AtomicWork tickets, keeping everyone up to date as work moves across integrated platforms.
Trigger Approval Workflows
Agent ToolAn agent can kick off approval processes in AtomicWork for requests like software access or hardware procurement, coordinating sign-offs across IT, HR, and management.
Respond to Employee Requests In-Platform
ChannelAn agent can be deployed inside AtomicWork to handle employee IT and HR requests directly, answering questions, collecting intake details, and resolving common issues without human involvement.
Automate Employee Onboarding Tasks
Agent ToolAn agent can create and manage onboarding service requests and tasks in AtomicWork the moment a new hire appears in an HR system, so nothing gets missed in the setup process.
Ready to solve your AtomicWork integration challenges?
See how Tray.ai makes it easy to connect, automate, and scale your workflows.
Challenges Tray.ai solves
Common obstacles when integrating AtomicWork — and how Tray.ai handles them.
Challenge
Keeping Employee Data in Sync Across HRIS and ITSM
IT teams frequently deal with outdated employee information in AtomicWork because HR systems and ITSM platforms run independently. New hires, role changes, and terminations often don't reach AtomicWork in time, which leads to incorrect ticket routing, stale asset records, and security gaps that nobody notices until something goes wrong.
How Tray.ai helps
tray.ai has real-time event triggers on HRIS platforms like Workday, BambooHR, and Rippling, so employee lifecycle changes go directly to AtomicWork the moment they happen. Custom field mapping keeps department, location, and role data accurate without manual reconciliation.
Challenge
Fragmented Incident Response Across Monitoring and ITSM Tools
When a production incident fires, engineers have to manually create AtomicWork tickets from monitoring alert data — time they don't have. Alert context gets lost along the way and incident records end up incomplete or inconsistently formatted.
How Tray.ai helps
tray.ai connects monitoring and alerting tools like Datadog, PagerDuty, and New Relic directly to AtomicWork, automatically creating incident records with full alert payload context. Conditional logic applies routing rules and priority levels consistently, without anyone having to make judgment calls under pressure.
Challenge
Lack of Visibility for Employees Without Portal Access
Most employees don't go back to the AtomicWork portal after submitting a ticket. When updates happen without notification, they follow up with IT directly — which creates more tickets and more work for agents who are already busy.
How Tray.ai helps
tray.ai listens for webhook events from AtomicWork and immediately pushes status updates to Slack or Microsoft Teams in the exact thread where the original request was made. Employees stay informed in the tools they're already in, and IT agents field fewer follow-up messages.
New Hire to AtomicWork Onboarding Ticket
AtomicWork 
Workday REST 
BambooHR 
Slack Automatically creates a structured IT onboarding ticket in AtomicWork whenever a new employee record is created in Workday or BambooHR, including subtasks for access provisioning, hardware assignment, and software setup.
PagerDuty Alert to AtomicWork Incident
AtomicWork Slack Converts critical PagerDuty alerts into AtomicWork incidents in real time, enriches them with alert metadata, assigns them to the on-call team, and posts a notification to the incident Slack channel.
AtomicWork Ticket Status Updates to Slack
AtomicWork Slack Pushes real-time ticket status changes from AtomicWork to the relevant Slack thread, keeping employees informed of progress without requiring them to log in to the ITSM portal.
HRIS Offboarding to AtomicWork Access Revocation Workflow
AtomicWork Workday REST 
Microsoft Teams 
Okta Detects employee terminations in the HRIS and creates a comprehensive offboarding ticket in AtomicWork with all access revocation and equipment recovery subtasks pre-populated and assigned.
AtomicWork SLA Breach Escalation to Manager
AtomicWork Slack 
Gmail Monitors open AtomicWork tickets on a scheduled basis and sends escalation alerts to the appropriate manager in Slack or email when tickets are approaching or have exceeded their SLA deadline.
AtomicWork Asset Request to Procurement Approval
AtomicWork 
Jira Slack Bridges AtomicWork hardware and software asset requests with your procurement system by automatically creating purchase requests and syncing approval status back to the originating ticket.
How Tray.ai makes this work
AtomicWork plugs into the whole Tray.ai platform
Intelligent iPaaS
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in AtomicWork — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway
Expose AtomicWork actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Related integrations
Hundreds of pre-built AtomicWork integrations ready to deploy.
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