Carrierpoint connector
Automate Freight Operations with Carrierpoint Integrations
Connect Carrierpoint to your ERP, TMS, WMS, and business tools to handle freight quoting, shipment tracking, and carrier management without manual data entry.
What can you do with the Carrierpoint connector?
Carrierpoint is a freight marketplace and transportation management platform that connects shippers with carriers for LTL, truckload, and intermodal shipping. Integrating Carrierpoint with your existing systems cuts out the manual work of copying shipment data, chasing carrier quotes, and updating order statuses across disconnected platforms. With tray.ai, logistics teams can build end-to-end freight automation workflows that keep supply chain data accurate and operations moving.
Automate & integrate Carrierpoint
Automating Carrierpoint business process or integrating Carrierpoint data is made easy with tray.ai
Use case
Automated Freight Quote Retrieval and Comparison
When a new order is created in your ERP or WMS, tray.ai can automatically trigger a quote request in Carrierpoint, retrieve multiple carrier rates, and surface the best options back into your order management system. Logistics coordinators no longer have to manually log into Carrierpoint and re-enter shipment details for every order.
Use case
Real-Time Shipment Status Sync
Keep your internal systems, customer portals, and stakeholders updated with live shipment status from Carrierpoint without anyone manually checking the portal. tray.ai polls or webhooks Carrierpoint for status changes and pushes updates to Salesforce, NetSuite, Slack, or any connected system.
Use case
Carrier Booking Automation
Once a preferred carrier and rate are selected — either automatically by business rules or by a human approver — tray.ai can book the shipment in Carrierpoint, generate the BOL, and push confirmation details back to the originating order. That closes the loop between order management and freight execution.
Use case
Invoice Reconciliation and Freight Audit
Automatically pull carrier invoices and freight charges from Carrierpoint and reconcile them against your purchase orders or shipment records in your ERP. Flag discrepancies — accessorial charges, rate mismatches, anything off — for review before payment approval, so overcharges get caught before they go through.
Use case
Carrier Performance Monitoring and Reporting
Pull on-time delivery data, claim rates, and transit time performance from Carrierpoint shipment history and feed it into your BI tool or data warehouse. Build automated weekly or monthly carrier scorecards that inform procurement decisions and carrier negotiations.
Use case
Exception Management and Delay Alerting
Monitor shipments in Carrierpoint for exception events — missed pickups, weather delays, refused deliveries — and automatically route alerts to the right team members via Slack, email, or SMS. Create tickets in Zendesk or ServiceNow for exceptions that need intervention.
Use case
New Shipment Order Orchestration from E-Commerce Platforms
When a new order is placed in Shopify, BigCommerce, or a custom e-commerce platform, tray.ai can extract shipment-relevant data, create a shipment request in Carrierpoint, and return the selected carrier and tracking information back to the storefront — no manual handoffs required.
Build Carrierpoint Agents
Give agents secure and governed access to Carrierpoint through Agent Builder and Agent Gateway for MCP.
Data Source
Look Up Shipment Status
An agent can pull real-time status updates for shipments in Carrierpoint, so it can answer questions about delivery progress, delays, or exceptions without anyone doing manual lookups.
Data Source
Fetch Freight Quote Details
An agent can pull existing freight quotes from Carrierpoint to compare rates, review carrier options, and give cost breakdowns to procurement or logistics teams.
Data Source
Retrieve Carrier Information
An agent can look up details on available carriers, including service levels, lanes, and performance history, so teams can make better carrier selection decisions.
Data Source
Query Load Board Listings
An agent can access active load board postings in Carrierpoint to find available freight opportunities and match them against carrier capacity.
Data Source
Access Historical Shipment Data
An agent can pull past shipment records to analyze freight spend, on-time delivery rates, and carrier performance over time.
Agent Tool
Create Freight Quote Request
An agent can kick off new quote requests in Carrierpoint by submitting shipment details like origin, destination, weight, and freight class to solicit carrier bids.
Agent Tool
Book a Shipment
An agent can confirm and book a selected freight quote in Carrierpoint, automating the tendering process and cutting out manual steps for logistics coordinators.
Agent Tool
Update Shipment Details
An agent can modify existing shipment records in Carrierpoint, including pickup times, contact information, and special handling instructions, to keep data accurate and current.
Agent Tool
Post a Load
An agent can publish new load postings to Carrierpoint's network, getting carrier outreach moving faster and reducing the time freight sits untendered.
Agent Tool
Cancel or Void a Shipment
An agent can cancel or void shipments in Carrierpoint when plans change, keeping the system current and avoiding unnecessary carrier commitments.
Agent Tool
Trigger Carrier Notifications
An agent can send automated notifications to carriers through Carrierpoint, whether that's pickup reminders or document requests, so communication doesn't stall between bookings and pickup.
Get started with our Carrierpoint connector today
If you would like to get started with the tray.ai Carrierpoint connector today then speak to one of our team.
Carrierpoint Challenges
What challenges are there when working with Carrierpoint and how will using Tray.ai help?
Challenge
No Native Integration Between Carrierpoint and ERP or WMS Systems
Most ERP and WMS platforms don't have prebuilt connectors to freight marketplaces like Carrierpoint, so logistics teams end up manually transferring shipment data, quote requests, and booking confirmations between systems. That manual work is error-prone and creates real delays in high-volume shipping environments.
How Tray.ai Can Help:
tray.ai has a Carrierpoint connector alongside connectors for leading ERPs, WMS platforms, and databases, so teams can build automated data pipelines that move shipment data in both directions without custom development or manual intervention.
Challenge
Keeping Multiple Systems in Sync with Live Shipment Data
Shipment status changes constantly throughout the lifecycle of a freight move. Keeping CRM, ERP, customer portals, and internal dashboards current means someone has to keep checking the Carrierpoint portal — a time-consuming task that usually results in stale data downstream.
How Tray.ai Can Help:
tray.ai supports both scheduled polling and event-driven triggers to detect Carrierpoint status changes and push them out to all connected systems at once, so every downstream tool reflects the latest shipment state without human intervention.
Challenge
Complex Data Mapping Between Freight-Specific and Business Data Models
Carrierpoint uses freight-specific data schemas — freight class, NMFC codes, accessorial charges, carrier SCAC codes — that don't map directly to standard fields in CRMs, ERPs, or e-commerce platforms. Building and maintaining these mappings manually puts a real technical burden on operations teams.
How Tray.ai Can Help:
tray.ai's visual data mapper and JSONPath transformation tools let teams define complex field mappings once and reuse them across all workflows, handling freight-to-business data translation without engineering resources or custom code.
Challenge
Freight Invoice Reconciliation is Manual and Time-Consuming
Reconciling carrier invoices from Carrierpoint against original quotes and purchase orders typically happens in spreadsheets, handled by AP or operations staff. It creates bottlenecks in the payment process and raises the odds of overpaying on accessorial charges or rate discrepancies.
How Tray.ai Can Help:
tray.ai can automate the full invoice-to-PO matching process by pulling invoice data from Carrierpoint, fetching corresponding records from the ERP, running comparison logic, and routing exceptions for human review — cutting audit time from days to hours.
Challenge
Building Scalable Freight Automation Without Engineering Resources
Logistics and supply chain teams often don't have dedicated engineering support to build and maintain custom API integrations with platforms like Carrierpoint. One-off scripts built by IT are fragile, poorly documented, and break when APIs change.
How Tray.ai Can Help:
tray.ai's low-code workflow builder lets operations and IT teams collaborate to build solid Carrierpoint integrations with built-in error handling, retry logic, and monitoring — no fragile custom scripts, and engineering teams get to focus on work that actually needs them.
Talk to our team to learn how to connect Carrierpoint with your stack
Find the tray.ai connector with one of the 700+ other connectors in the tray.ai connector library to integrate your stack.
Start using our pre-built Carrierpoint templates today
Start from scratch or use one of our pre-built Carrierpoint templates to quickly solve your most common use cases.
Carrierpoint Templates
Find pre-built Carrierpoint solutions for common use cases
Template
New ERP Order to Carrierpoint Freight Quote
Automatically create a freight quote request in Carrierpoint whenever a new sales order is created in NetSuite or SAP, then return the best rate to the order record for approval.
Steps:
- Trigger on new sales order creation in NetSuite with shipment-ready status
- Extract origin, destination, weight, dimensions, and freight class from the order record
- Submit quote request to Carrierpoint API and retrieve available carrier rates
- Compare rates against predefined business rules to identify preferred options
- Write best rate and carrier details back to the NetSuite order record
- Send Slack notification to logistics coordinator with quote summary and approval link
Connectors Used: Carrierpoint, NetSuite, Slack
Template
Carrierpoint Shipment Status to Salesforce and Customer Email
Poll Carrierpoint for shipment status updates on a scheduled interval and push status changes into Salesforce opportunities or cases, triggering customer notification emails when key milestones are hit.
Steps:
- Schedule tray.ai workflow to poll Carrierpoint shipment status every 30 minutes
- Compare current status against last known status stored in tray.ai workflow state
- On status change, update the related Salesforce order or case record with new status and timestamp
- If status is 'Delivered' or 'Exception', trigger SendGrid email to the customer contact on the Salesforce record
- Log status change event to tray.ai audit trail for compliance tracking
Connectors Used: Carrierpoint, Salesforce, SendGrid
Template
Shopify Order to Carrierpoint Booking and Tracking Update
End-to-end automation that takes a fulfilled Shopify order, books freight through Carrierpoint, and writes the tracking number and carrier information back to the Shopify order.
Steps:
- Trigger when a Shopify order moves to 'fulfilled' status
- Map Shopify shipping address and product dimensions to Carrierpoint shipment payload
- Submit shipment booking request to Carrierpoint and retrieve BOL number and tracking ID
- Update Shopify order with carrier name, tracking number, and estimated delivery date
- Log shipment details to Google Sheets for operations team visibility
Connectors Used: Carrierpoint, Shopify, Google Sheets
Template
Carrierpoint Invoice to NetSuite Freight Audit Workflow
Automatically retrieve new Carrierpoint carrier invoices, match them against NetSuite purchase orders, flag discrepancies, and route exceptions for human review before payment.
Steps:
- Trigger daily workflow to pull new invoices from Carrierpoint API
- Look up corresponding shipment purchase order in NetSuite using BOL number or reference ID
- Compare invoiced amount against contracted rate and approved accessorials
- If discrepancy exceeds threshold, create a NetSuite vendor bill dispute record and send Slack alert to AP team
- If invoice matches, automatically approve in NetSuite and queue for payment run
- Send daily reconciliation summary email to finance team via Gmail
Connectors Used: Carrierpoint, NetSuite, Slack, Gmail
Template
Carrierpoint Shipment Exception Alert to Zendesk and Slack
Monitor active Carrierpoint shipments for exception statuses and automatically create Zendesk support tickets and Slack alerts to keep operations and customer success teams informed in real time.
Steps:
- Poll Carrierpoint every hour for shipments with exception or delay status
- Filter for exceptions on high-priority or enterprise customer shipments using metadata lookup
- Create a Zendesk ticket with shipment details, exception type, and customer contact information
- Post a formatted Slack message to the #logistics-exceptions channel with ticket link and recommended action
- Update Zendesk ticket automatically when shipment exception is resolved in Carrierpoint
Connectors Used: Carrierpoint, Zendesk, Slack
Template
Weekly Carrier Performance Report from Carrierpoint to BI Tool
Extract weekly shipment performance data from Carrierpoint, calculate on-time delivery rates and average transit times by carrier, and push the results to Tableau or a data warehouse for executive reporting.
Steps:
- Trigger weekly workflow every Monday morning to pull prior week's shipment data from Carrierpoint
- Calculate on-time delivery rate, average transit time, and claim rate per carrier
- Upsert carrier performance records into Snowflake carrier_scorecard table
- Post weekly summary with top and bottom performing carriers to #supply-chain Slack channel
Connectors Used: Carrierpoint, Snowflake, Slack