Merlin agent builder
Build production-ready agents fast
Create and manage agents in a no-code workspace. They use your data, take action across systems, and run under full IT governance.
Create agents that act across your business
Merlin Agent Builder sets the standard to create, deploy, and manage agents. Start from an accelerator or build from scratch, connect your systems and data, and define how each agent decides and takes action.
It’s part of the Tray AI Orchestration Platform, so every agent stays integrated and governed at every step.
From idea to agent in hours, not months
Merlin Agent Builder cuts the time and risk of custom development. Teams design agents that connect systems, interpret data, and take secure action without long build cycles or complex setup.
Faster results
Start from accelerators or build visually in minutes
Safe by design
Every agent inherits Tray governance and policy controls
Ready to scale
Share and reuse agents to expand adoption across teams
How Merlin Agent Builder works
Every agent project follows four key steps. Merlin Agent Builder brings these steps together in a no-code workspace so teams can go from idea to production-ready agents quickly, with IT governance built in.
Step 1: Assign agent tools
Use Tray’s pre-built agent tools or create your own to fit each task. Configure actions like classification, summarization, or document handling. Agents can include connectors, CRUD operations, or custom-built logic.
Learn more about connectors.
Step 2: Set security and governance controls
Control access, authentication, and audit settings before deployment. Every agent runs within Tray Enterprise Core for centralized visibility, policy enforcement, and governed data access.
Visit Enterprise Core.
Step 3: Connect your data sources
Ground your agents in company and customer data using Tray Smart Data Sources. Connect systems through Tray Intelligent iPaaS to combine structured and unstructured data for stronger reasoning and responses.
Explore Intelligent iPaaS.
Step 4: Pick your interaction channel
Decide where your agents live: Slack, Microsoft Teams, or APIs. Agents can respond conversationally, act autonomously, or do both, all monitored from one governed workspace.
See ITSM agent example.
The first catalog of building blocks for AI agents
Tray Agent Hub is part of Merlin Agent Builder. It’s the first catalog of reusable building blocks, including Smart Data Sources, AI tools, and accelerators. It recommends the right pieces for each project so IT saves time, avoids duplication, and stays within company policy.
- Build faster with ready-to-use Smart Data Sources and AI tools.
- Keep every build consistent by using shared, approved templates.
- Scale adoption by reusing proven logic across teams.
See agents in action
Key capabilities for production agents
Merlin Agent Builder includes the capabilities required for production. Each is built for governance, connectivity, and scale so IT can design, launch, and manage agents that act across the business with reliability and control.
Reasoning engine
Set how agents decide what to do next. Choose the right model for each task, including OpenAI, Claude, Gemini, or Llama, and use orchestration to trigger actions across connected systems.
Memory and knowledge
Give agents short- and long-term memory. Use Tray Smart Data Sources to bring in the information they need so answers stay accurate and aligned to business rules.
Data ingestion
Connect structured and unstructured data without custom code. Agents read from databases, files, and knowledge bases through governed access so IT always knows what data is in use.
Scope and guardrails
Set what each agent can see and do. Apply centralized rules for authentication, data handling, and actions so every agent runs within approved IT policies. Learn more on Enterprise Core.
Integration and interoperability
Link agents to your systems through Tray orchestration. Manage agents as APIs, connect via MCP or A2A, and track performance in Tray Insights Hub from a single managed platform. See more about Insights Hub.
Testing and deployment
Prove behavior before launch. Deploy to Slack, Teams, or APIs and monitor outcomes to keep performance reliable in production.
Go faster with Tray accelerators
Get a head start with prebuilt agents for high-impact use cases. Deploy quickly, customize easily, and drive adoption.
Part of the Tray AI Orchestration Platform
Merlin Agent Builder works with Tray Intelligent iPaaS and Tray Enterprise Core as part of one unified platform.
- Intelligent iPaaS connects and automates your stack so agents always have the data they need.
- Enterprise Core provides governance, security, and monitoring to keep agents reliable.
Together, they give IT one foundation to build, run, and scale agents while keeping every process connected and under control.