Checkout connector
Automate Your Checkout.com Payment Workflows with tray.ai
Connect Checkout.com to your tech stack to unify payment data, automate reconciliation, and build smarter revenue operations.
What can you do with the Checkout connector?
Checkout.com handles payments at scale, but the operational value only shows up when payment events, disputes, refunds, and customer data actually reach the tools your finance, support, and growth teams use every day. Integrating Checkout.com with tray.ai lets you react to payment lifecycle events in real time — routing data to your CRM, data warehouse, alerting systems, and beyond. Whether you're reconciling transactions, managing chargebacks, or triggering post-purchase workflows, tray.ai removes the manual overhead between your payment processor and the rest of your business.
Automate & integrate Checkout
Automating Checkout business process or integrating Checkout data is made easy with tray.ai
Use case
Real-Time Payment Event Routing
Checkout.com emits webhook events for payment captures, declines, refunds, and disputes. With tray.ai, you can listen to these events and immediately fan out the relevant data to Salesforce, Slack, your data warehouse, or any downstream system — no custom webhook infrastructure needed. Every team gets the payment signal they need the moment it happens.
Use case
Automated Chargeback and Dispute Management
When a dispute lands in Checkout.com, your support and finance teams need to move fast with the right evidence. tray.ai can automatically detect dispute webhook events, pull the associated order data from your commerce platform, compile evidence packages, and create tickets in Zendesk or Jira before anything slips through. You can also set escalation rules based on dispute amount or category.
Use case
Payment Reconciliation and Financial Reporting
Reconciling Checkout.com settlement reports against your internal records is tedious and error-prone when done manually. tray.ai can schedule periodic pulls of settlement and transaction data from Checkout.com, normalize the records, and push them into NetSuite, QuickBooks, Snowflake, or Google Sheets for automated reconciliation. Discrepancies trigger alerts before they become accounting headaches.
Use case
Failed Payment Recovery and Dunning Automation
Declines and failed retries are recoverable revenue that often goes uncaptured. tray.ai can intercept Checkout.com decline events, classify them by failure reason code, and trigger targeted recovery flows — sending personalized emails via Klaviyo, updating subscription status in your billing system, or scheduling smart retry logic via the Checkout.com Payments API.
Use case
Post-Purchase Customer Journey Automation
A successful payment capture kicks off your customer journey. tray.ai connects Checkout.com capture events to your marketing automation, CRM, and loyalty platforms so onboarding emails, loyalty point credits, and customer record updates happen right away — no manual handoffs. This matters especially for high-volume D2C brands processing thousands of transactions a day.
Use case
Fraud Alert and Risk Management Workflows
Checkout.com's risk engine flags suspicious transactions, but acting on those signals fast means getting them into your internal fraud tools and in front of your operations team quickly. tray.ai can capture Checkout.com risk webhook events, route high-risk transactions to your fraud review queue, pause order fulfillment in your OMS, and notify your risk team in Slack with full transaction context.
Use case
Multi-Currency and Cross-Border Payment Monitoring
Running Checkout.com across multiple geographies means you need visibility into currency conversion rates, settlement amounts by market, and cross-border fee structures. tray.ai can aggregate Checkout.com reporting data across currencies, convert and normalize amounts, and push consolidated views into Looker, Tableau, or Google Sheets so finance leadership has a current global picture.
Build Checkout Agents
Give agents secure and governed access to Checkout through Agent Builder and Agent Gateway for MCP.
Data Source
Retrieve Payment Details
Fetch detailed information about a specific payment, including status, amount, currency, and timestamps. Useful for agents answering customer queries about transaction history or troubleshooting payment issues.
Data Source
Look Up Payment Actions
Retrieve the full list of actions taken on a payment, such as captures, refunds, and voids. Gives an agent a complete audit trail for a given transaction.
Data Source
Fetch Dispute Information
Pull details on open or resolved disputes, including reason codes, amounts, and evidence deadlines. Lets an agent alert teams about disputes that need urgent attention before deadlines pass.
Data Source
Query Customer Records
Look up stored customer profiles, including payment instruments and contact details. Helps agents personalize interactions and verify identity before processing sensitive operations.
Data Source
Monitor Webhook Events
Consume and interpret incoming Checkout.com webhook events such as payment approvals, failures, and refunds. Lets an agent respond in real time to payment lifecycle changes.
Agent Tool
Request a Payment
Initiate a new payment request on behalf of a customer or business workflow. Useful for agents automating invoice payments, subscription renewals, or order fulfillment triggers.
Agent Tool
Capture an Authorized Payment
Capture a previously authorized payment to complete the transaction. Lets agents automate fulfillment workflows by capturing funds once an order is confirmed or shipped.
Agent Tool
Void a Payment
Cancel an authorized payment before it's captured so the charge never settles. Useful when orders are cancelled or flagged for fraud and you need the hold reversed without manual steps.
Agent Tool
Issue a Refund
Process full or partial refunds on completed payments directly through Checkout.com. Agents can handle refund requests start to finish without anyone touching it manually.
Agent Tool
Create or Update a Customer
Add new customer records or update existing profiles, including payment instruments and contact information. Useful for agents that onboard customers or need to keep payment data in sync across systems.
Agent Tool
Submit Dispute Evidence
Upload supporting evidence to contest a chargeback or dispute. Agents can compile and submit evidence packages automatically before the deadline hits, which means fewer disputes lost to paperwork delays.
Agent Tool
Blacklist a Card or Customer
Add a payment instrument or customer to a blocklist to block future transactions from them. Fraud-detection agents can act on a identified risk right away instead of waiting for someone to do it manually.
Get started with our Checkout connector today
If you would like to get started with the tray.ai Checkout connector today then speak to one of our team.
Checkout Challenges
What challenges are there when working with Checkout and how will using Tray.ai help?
Challenge
Handling High-Volume Webhook Event Streams Reliably
Checkout.com can emit thousands of payment webhook events per hour during peak periods. Building custom infrastructure to ingest, deduplicate, and route these events reliably takes serious engineering effort, and dropped events can mean missed revenue signals or compliance gaps.
How Tray.ai Can Help:
tray.ai provides a resilient, scalable webhook listener that handles high-throughput event ingestion natively. Built-in retry logic, event deduplication, and branching logic mean you can process thousands of Checkout.com events per hour and route each one accurately — no custom webhook servers to maintain.
Challenge
Mapping Checkout.com Data Models to Downstream Systems
Checkout.com's payment objects, metadata structures, and currency formats don't map directly to the schemas expected by Salesforce, NetSuite, or your data warehouse. Manual field mapping is time-consuming and breaks easily as your payment flows change.
How Tray.ai Can Help:
tray.ai's visual data mapper and JSONPath transformation tools let you define precise field mappings between Checkout.com's API response schema and your target systems. When Checkout.com's payload structure changes, you update the mapping in one place rather than patching multiple codebases.
Challenge
Authenticating Securely Across Multiple Checkout.com Environments
Teams often maintain separate Checkout.com sandbox and production environments, with different API keys and webhook signing secrets. Managing these credentials securely and switching between environments during testing is a persistent operational headache.
How Tray.ai Can Help:
tray.ai's secrets management and environment-aware configuration let you store Checkout.com API keys and webhook secrets securely, and toggle between sandbox and production configurations without touching workflow logic. Access controls ensure credentials are never exposed in workflow definitions.
Challenge
Orchestrating Multi-Step Payment Operations Across Systems
A single payment lifecycle event like a dispute may need to trigger actions in five different systems: your CRM, support desk, OMS, Slack, and data warehouse. Coordinating these operations with error handling and conditional logic is complex to build and maintain in custom code.
How Tray.ai Can Help:
tray.ai's workflow builder lets you visually compose multi-step automations across any number of systems, with branching logic, error handlers, and retry policies built in. A single Checkout.com dispute event can reliably kick off a coordinated chain of actions across your entire stack.
Challenge
Keeping Payment Data in Sync Without Polling
Many teams resort to scheduled polling of the Checkout.com API to keep downstream systems current. That creates data lag, burns API quota, and doesn't scale as transaction volume grows. Event-driven sync is the right architecture but it's genuinely hard to set up without a dedicated platform.
How Tray.ai Can Help:
tray.ai is built for event-driven integration. By connecting Checkout.com webhooks as native triggers, your workflows fire the instant a payment event occurs — no polling required. You get real-time data freshness across all connected systems while respecting Checkout.com's API rate limits.
Talk to our team to learn how to connect Checkout with your stack
Find the tray.ai connector with one of the 700+ other connectors in the tray.ai connector library to integrate your stack.
Integrate Checkout With Your Stack
The Tray.ai connector library can help you integrate Checkout with the rest of your stack. See what Tray.ai can help you integrate Checkout with.
Start using our pre-built Checkout templates today
Start from scratch or use one of our pre-built Checkout templates to quickly solve your most common use cases.
Template
Checkout.com Payment Capture to Salesforce Opportunity Update
Automatically updates or closes Salesforce opportunities when a payment is successfully captured in Checkout.com, keeping your CRM in sync with actual revenue.
Steps:
- Receive Checkout.com payment_captured webhook event via tray.ai trigger
- Extract payment metadata including amount, currency, customer email, and payment ID
- Search Salesforce for the matching opportunity or contact by email or order reference
- Update opportunity stage to Closed Won and log payment details as an activity
Connectors Used: Checkout, Salesforce
Template
Checkout.com Dispute to Zendesk Ticket with Order Evidence
When a chargeback dispute is opened in Checkout.com, this template automatically creates a Zendesk ticket pre-populated with order details pulled from Shopify, giving your support team everything they need to respond fast.
Steps:
- Trigger on Checkout.com payment_disputed webhook event
- Query Shopify Orders API using the payment reference to fetch order and customer details
- Compile dispute amount, reason code, deadline, and order evidence into a structured summary
- Create a high-priority Zendesk ticket with all context and assign it to the chargebacks queue
Connectors Used: Checkout, Zendesk, Shopify
Template
Daily Checkout.com Settlement Sync to Google Sheets
Schedules a daily pull of Checkout.com settlement reports and appends normalized transaction rows to a Google Sheet, so finance teams can reconcile without manual exports.
Steps:
- Trigger on a daily schedule via tray.ai scheduler
- Call Checkout.com Reporting API to fetch the previous day's settled transactions
- Normalize currency, fee, and net amount fields into a consistent schema
- Append each transaction as a new row in the designated Google Sheets reconciliation tab
- Send a Slack notification to the finance channel confirming row count and any flagged discrepancies
Connectors Used: Checkout, Google Sheets
Template
Failed Payment Recovery Workflow with Klaviyo
Intercepts Checkout.com payment declined events and triggers a targeted email recovery sequence in Klaviyo based on the decline reason, maximizing payment recovery rates.
Steps:
- Trigger on Checkout.com payment_declined webhook event
- Evaluate the decline response code to classify as soft decline, hard decline, or insufficient funds
- Look up the customer profile in Klaviyo by email address extracted from the payment payload
- Trigger the appropriate Klaviyo flow (payment retry reminder, card update request, or account review)
Connectors Used: Checkout, Klaviyo
Template
High-Risk Transaction Alert and Fulfillment Hold
Automatically pauses order fulfillment and alerts the fraud team in Slack when Checkout.com flags a transaction above a configurable risk threshold.
Steps:
- Receive Checkout.com payment_flagged or risk webhook event
- Check if risk score exceeds the defined threshold using tray.ai conditional logic
- Call Shopify API to place a fulfillment hold on the associated order
- Post a Slack message to the fraud-alerts channel with payment ID, risk score, amount, and customer details
- Log the event to a Google Sheet or data warehouse for audit tracking
Connectors Used: Checkout, Slack, Shopify
Template
Checkout.com Refund Event to NetSuite Credit Memo
Automates credit memo creation in NetSuite whenever a refund is processed in Checkout.com, keeping your accounting records accurate without manual data entry.
Steps:
- Trigger on Checkout.com payment_refunded webhook event
- Extract refund amount, currency, original transaction ID, and customer reference from the payload
- Look up the corresponding invoice in NetSuite using the original payment reference
- Create a credit memo in NetSuite linked to the original invoice with correct line items and amounts
Connectors Used: Checkout, NetSuite