Microsoft Intune connector
Automate Device Management and Security Workflows with Microsoft Intune
Connect Microsoft Intune to your IT stack and take the manual work out of endpoint management, compliance reporting, and security response.
What can you do with the Microsoft Intune connector?
Microsoft Intune is how most enterprise IT teams keep control over mobile devices, desktops, and applications across their organization. But Intune alone doesn't talk to your other tools — and that's where things get messy. With tray.ai, you can connect Intune to your ITSM platforms, HR systems, SIEM tools, and communication apps to automate compliance enforcement, security alerting, and device onboarding workflows that manual processes simply can't keep up with.
Automate & integrate Microsoft Intune
Automating Microsoft Intune business process or integrating Microsoft Intune data is made easy with tray.ai
Use case
Automated Employee Onboarding and Device Provisioning
When a new employee is added in your HR system or identity provider, automatically trigger Intune enrollment workflows, assign the appropriate device compliance policies, and push required applications to their device. No more back-and-forth between HR, IT helpdesk, and the new hire — devices are fully configured before day one.
Use case
Real-Time Compliance Monitoring and Alerting
Continuously monitor Intune compliance status for all managed devices and trigger automated alerts or remediation workflows when a device falls out of compliance. Route non-compliant device events to your SIEM, Slack, or ServiceNow instance so security and IT teams can act immediately — no more polling dashboards by hand.
Use case
Employee Offboarding and Device Wipe Automation
When an employee is terminated or changes roles in your HR platform, automatically trigger Intune remote wipe or selective wipe commands, revoke app access, and remove the device from managed groups. Keeping HR, Active Directory, and Intune in sync closes the security gap that opens up when these steps are done by hand.
Use case
Automated Software Deployment and Patch Management
Integrate Intune with your vulnerability management or patch tracking tools to automatically deploy software updates to targeted device groups when patches are released. Trigger deployments based on CVE severity scores from tools like Qualys or Tenable and confirm successful installation back in your ticketing system.
Use case
IT Helpdesk Ticket Enrichment with Device Context
When a helpdesk ticket is created in ServiceNow, Jira Service Management, or Zendesk, automatically query Intune for the device's compliance status, OS version, installed applications, and last check-in time. That context gets attached to the ticket so support agents have full device health information without ever leaving their helpdesk tool.
Use case
Security Incident Response Automation
When a threat is detected by your EDR or SIEM platform, automatically query Intune to identify the affected device, isolate it by applying a restrictive compliance policy, and notify the security team via PagerDuty or Microsoft Teams. From threat detection to containment, without waiting for someone to manually connect the dots.
Use case
Device Inventory Sync and Reporting
Regularly sync Intune device inventory data into your data warehouse, CMDB, or reporting tools to keep your asset register accurate. Schedule automated reports on device compliance rates, OS distribution, and enrollment trends, then deliver them to stakeholders in Slack, email, or a BI dashboard.
Build Microsoft Intune Agents
Give agents secure and governed access to Microsoft Intune through Agent Builder and Agent Gateway for MCP.
Data Source
Look Up Device Details
Retrieve detailed information about managed devices, including OS version, compliance status, enrollment date, and assigned user. Useful for agents that need to assess device health or troubleshoot issues.
Data Source
Check Device Compliance Status
Query compliance policies and their current state across enrolled devices to identify non-compliant endpoints. Agents can flag or escalate policy violations without waiting for someone to notice.
Data Source
Retrieve App Inventory
Fetch the list of applications installed on managed devices or assigned through Intune policies. Agents can use this to audit software usage, detect unauthorized apps, or verify required software is deployed.
Data Source
Fetch Configuration Profiles
Pull configuration and security profiles assigned to devices or user groups. Agents can use this to verify policy enforcement or diagnose configuration drift.
Data Source
List Enrolled Users and Devices
Retrieve a list of users enrolled in Intune and their associated devices. Useful for agents managing onboarding, offboarding, or access reviews.
Agent Tool
Sync Device
Trigger a sync on a specific device to force it to check in with Intune and pull the latest policies and configurations. Resolves stale policy states without opening a ticket with IT.
Agent Tool
Remotely Wipe Device
Initiate a remote wipe or selective wipe on a managed device when it's reported lost, stolen, or compromised. Lets agents take immediate remediation action as part of a security workflow.
Agent Tool
Assign App to Device or User
Deploy or assign an application to a specific device or user group through Intune. Agents can automate software provisioning as part of onboarding or helpdesk workflows.
Agent Tool
Update Device Compliance Policy
Modify or apply compliance policies to devices or groups to enforce security standards. Useful when security requirements shift or audit findings need a fast turnaround without manual policy updates.
Agent Tool
Retire or Unenroll Device
Remove a device from Intune management during offboarding or when a device is decommissioned. Agents can automate this as part of employee departure workflows so nothing gets left behind.
Agent Tool
Send Custom Notification to Device
Push a custom notification to a managed device's Company Portal app. Agents can use this to alert end users about compliance issues, required actions, or policy changes.
Agent Tool
Restart Device Remotely
Trigger a remote restart on a managed device to apply updates or clear issues. Agents can wire this into patch management or incident remediation workflows.
Get started with our Microsoft Intune connector today
If you would like to get started with the tray.ai Microsoft Intune connector today then speak to one of our team.
Microsoft Intune Challenges
What challenges are there when working with Microsoft Intune and how will using Tray.ai help?
Challenge
Managing Complex Microsoft Graph API Authentication
Intune's functionality runs through the Microsoft Graph API, which requires Azure AD app registrations, OAuth 2.0 client credentials, and carefully scoped permissions. Managing token refresh cycles, permission scope changes, and multi-tenant scenarios by hand is error-prone and eats up time that integration developers don't have.
How Tray.ai Can Help:
tray.ai handles OAuth token management and refresh automatically. The Intune connector abstracts Graph API authentication so teams can build workflows without writing authentication boilerplate or babysitting token expiry logic.
Challenge
Bridging the Gap Between HR Systems and IT Provisioning
HR platforms and device management systems don't talk to each other natively, which means IT teams end up relying on manual processes or fragile scripts to keep device provisioning in sync with employee lifecycle events. That gap is where security incidents happen — during onboarding and offboarding windows.
How Tray.ai Can Help:
tray.ai has pre-built connectors for Workday, BambooHR, and Rippling alongside the Intune connector, so you can build multi-step workflows that automatically connect employee lifecycle events to device provisioning and deprovisioning — no scripting required.
Challenge
Handling High-Volume Device Event Data Without Overloading Systems
Enterprise Intune environments can manage tens of thousands of devices, and syncing compliance status, device inventory, or audit logs at scale produces enormous volumes of API calls and data payloads. Naive polling strategies hit Graph API rate limits fast or overwhelm downstream systems.
How Tray.ai Can Help:
tray.ai's workflow engine handles rate limiting, pagination, and retry logic automatically when talking to the Microsoft Graph API. It also supports chunking large device inventory syncs so data pipelines stay stable and efficient even across large device estates.
Challenge
Keeping CMDB and Asset Registers Synchronized with Intune
Device records in Intune change constantly as devices enroll, update, or get retired — but CMDB systems like ServiceNow CMDB or custom asset registers rarely reflect that in real time. Stale inventory data is a quiet problem until it isn't, suddenly undermining asset management, license compliance, and security audits.
How Tray.ai Can Help:
tray.ai runs scheduled or event-driven workflows that continuously sync Intune device records to your CMDB or asset management tool, using conditional logic to create, update, or retire records based on current enrollment status — no manual exports needed.
Challenge
Coordinating Multi-System Security Response Across Intune and SIEM Tools
Security incidents don't stay in one system. The response touches SIEM platforms, EDR tools, ticketing systems, and Intune for device isolation — and coordinating all of that manually during an active incident introduces delays that make a bad situation worse.
How Tray.ai Can Help:
tray.ai can run multi-step incident response workflows that simultaneously query Intune for device state, apply isolation policies, create SIEM or ITSM tickets, and page on-call responders — all from a single automated workflow triggered by the initial threat detection event.
Talk to our team to learn how to connect Microsoft Intune with your stack
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Integrate Microsoft Intune With Your Stack
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Start using our pre-built Microsoft Intune templates today
Start from scratch or use one of our pre-built Microsoft Intune templates to quickly solve your most common use cases.
Microsoft Intune Templates
Find pre-built Microsoft Intune solutions for common use cases
Template
New Hire in HR → Intune Enrollment + Policy Assignment
Automatically enroll a new device in Intune and assign the correct compliance policies and app bundles when a new employee record is created in Workday, BambooHR, or Azure AD.
Steps:
- Trigger when a new employee record is created or activated in the HR system
- Create or locate the user account in Azure Active Directory and add to the appropriate device group in Intune
- Assign the relevant compliance policy, configuration profile, and required app bundle in Intune
- Send a welcome message to the IT channel in Microsoft Teams confirming provisioning is complete
Connectors Used: Microsoft Intune, Workday REST, Azure Active Directory, Microsoft Teams
Template
Non-Compliant Device → ServiceNow Incident + Slack Alert
Monitor Intune for devices that fall out of compliance and automatically create a ServiceNow incident, assign it to the responsible IT technician, and notify the device owner via Slack.
Steps:
- Poll Intune on a scheduled interval or receive a webhook event for devices flagged as non-compliant
- Look up the device owner in Azure Active Directory to identify the assigned user and their manager
- Create a high-priority incident in ServiceNow with device details, compliance failure reason, and assigned technician
- Send a direct Slack message to the device owner with remediation instructions and ticket reference
Connectors Used: Microsoft Intune, ServiceNow, Slack, Azure Active Directory
Template
Employee Termination → Intune Remote Wipe + Audit Log
Trigger an Intune remote wipe and revoke application access automatically when an employee termination is processed in the HR system, then log the action for compliance auditing.
Steps:
- Trigger when an employee status changes to terminated in BambooHR
- Query Intune to find all devices enrolled under that employee's account
- Issue a remote wipe or selective wipe command for each enrolled device via the Intune API
- Log the wipe action, timestamp, device ID, and employee record to a Google Sheet for audit purposes
Connectors Used: Microsoft Intune, BambooHR, Azure Active Directory, Google Sheets
Template
Critical CVE Published → Intune Patch Deployment
When a critical vulnerability is detected in your environment, automatically push the relevant patch or application update to affected device groups in Intune and track deployment status.
Steps:
- Trigger when Tenable identifies a critical CVE affecting one or more managed devices
- Identify the affected device group in Intune based on OS version or installed application data
- Create an Intune software update deployment targeting the affected group
- Create a tracking ticket in Jira and post a Slack alert to the security channel with deployment status
Connectors Used: Microsoft Intune, Tenable, Jira, Slack
Template
Helpdesk Ticket Created → Enrich with Intune Device Data
When a new support ticket is opened, automatically pull the submitting user's device compliance status, OS version, and last check-in from Intune and append it to the ticket.
Steps:
- Trigger when a new issue is created in Jira Service Management
- Look up the reporter's identity in Azure Active Directory to retrieve their device enrollment ID
- Query the Intune API for device compliance state, OS version, installed apps, and last sync time
- Update the Jira ticket with a structured device summary in a custom field or comment
Connectors Used: Microsoft Intune, Jira, Azure Active Directory
Template
Weekly Intune Compliance Report → Email + Data Warehouse
Every week, pull a full compliance and enrollment summary from Intune, push the data to a data warehouse or Google Sheets, and email a formatted summary to IT leadership.
Steps:
- Trigger on a weekly schedule every Monday morning
- Query Intune API for all device compliance states, enrollment counts, OS distribution, and policy assignment coverage
- Write the raw data to a BigQuery table and update a Google Sheet dashboard for historical tracking
- Generate a formatted HTML summary and send it via SendGrid to the IT leadership distribution list
Connectors Used: Microsoft Intune, Google Sheets, SendGrid, Google BigQuery