Connectors / Integration
Connect New Relic and OpsGenie to Automate Incident Response and Alerting
Cut alert fatigue and get to resolution faster by routing New Relic observability data directly into OpsGenie's on-call management workflows.
New Relic + OpsGenie integration
New Relic and OpsGenie solve two different sides of the same problem. New Relic tells you what's wrong — application performance, infrastructure health, error rates. OpsGenie makes sure the right engineer actually hears about it and does something. When they're not connected, you get a dangerous gap: issues detected, nobody paged. Integrating them through tray.ai closes that loop, turning raw telemetry into routed, actionable alerts without anyone manually copying information between tools. Detection feeds directly into response.
When New Relic and OpsGenie run independently, engineering teams end up stuck between two problems: alerts pile up in dashboards nobody's watching, and on-call engineers get paged without enough context to act. Incident details get lost moving between tools, and recovery often depends on someone manually closing the loop. Connecting them through tray.ai fixes that. New Relic anomalies automatically create OpsGenie alerts with full performance context attached. Those alerts route to the right on-call team based on service ownership. When New Relic sees recovery, OpsGenie resolves the incident. The whole cycle — detection, notification, resolution — runs without manual intervention.
Automate & integrate New Relic + OpsGenie
Automating New Relic and OpsGenie business processes or integrating data is made easy with Tray.ai.
Use case
Automated Alert Creation from New Relic Policy Violations
When a New Relic alert policy fires — high error rates, slow response times, infrastructure anomalies — tray.ai creates a matching OpsGenie alert immediately, with the affected entity, metric values, and policy name already attached. On-call engineers get something they can act on right away, not a vague ping that sends them digging through dashboards. The manual step of translating New Relic notifications into OpsGenie incidents goes away entirely.
- Zero-lag alerting from New Relic detection to OpsGenie notification
- Rich alert context reduces time spent investigating the root cause
- Consistent alert creation removes human error from manual escalation
Use case
Intelligent Alert Routing Based on Service Ownership
Not every New Relic alert should wake up the entire engineering team. With tray.ai, you can read the affected application or service name from a New Relic alert and route the OpsGenie notification to the right team or schedule. A database throughput alert pages the data engineering on-call team. An API latency spike pages backend. The people who can actually fix the problem hear about it first — everyone else sleeps.
- Fewer unnecessary pages and less alert fatigue across engineering teams
- Faster resolution by immediately reaching the team with relevant expertise
- Routing logic that scales as your team structure changes
Use case
Automatic Incident Resolution When New Relic Clears Alerts
When a New Relic alert condition returns to healthy, tray.ai automatically closes the corresponding OpsGenie alert. Stale open incidents stop cluttering on-call dashboards, and engineers can actually trust what they're looking at. An open OpsGenie alert means a real, ongoing problem — not something that resolved itself an hour ago.
- OpsGenie incident state stays in sync with actual system health
- Less manual work for on-call engineers closing resolved alerts
- More accurate MTTD and MTTR reporting across both platforms
Use case
Escalation Management for Unacknowledged New Relic Alerts
If an OpsGenie alert from a New Relic event goes unacknowledged past a defined SLA window, tray.ai triggers an escalation — notifying a secondary on-call engineer, alerting a team lead in Slack, or creating a follow-up OpsGenie alert at higher severity. Critical issues don't quietly expire during off-hours or high-volume periods. Escalation logic can be customized per environment, severity, or service.
- Critical incidents get a response within defined SLA windows
- Missed pages during high-volume alert storms become much less likely
- Custom escalation paths per team, environment, or business priority
Use case
Enriching OpsGenie Alerts with New Relic Deployment Data
When a deployment recorded in New Relic is followed by a spike in errors or latency, tray.ai creates an OpsGenie alert with deployment metadata already attached — version, team, commit details. On-call engineers know from the first notification whether a recent change is probably to blame. That cuts investigation time considerably and means less time spent reconstructing a timeline after the fact.
- Connects performance degradation directly to recent deployments for faster root-cause analysis
- On-call engineers have actionable context from the first notification
- Reduces mean time to identification (MTTI) across post-deployment incidents
Use case
Incident Post-Mortem Data Collection Across Both Platforms
After an incident resolves in OpsGenie, tray.ai can automatically pull the relevant New Relic performance data — error traces, APDEX scores, infrastructure metrics — and compile it into a structured post-mortem report or attach it to a Jira ticket. The tedious work of correlating timestamps and metrics after every incident disappears. Teams get a complete picture of what happened, grounded in real observability data.
- Post-mortem data gathering runs automatically after every incident
- Post-mortems reflect actual observability metrics from New Relic, not reconstructed timelines
- Creates a traceable audit trail linking incidents to performance data
Challenges Tray.ai solves
Common obstacles when integrating New Relic and OpsGenie — and how Tray.ai handles them.
Challenge
Alert Volume and Noise Management
New Relic can produce a high volume of alert notifications, especially in large microservices environments. Without filtering, that volume overwhelms OpsGenie and creates real alert fatigue for on-call engineers — the kind where genuinely critical events get buried and missed.
How Tray.ai helps
tray.ai lets you build conditional logic directly into the integration workflow, filtering alerts by severity, environment, or affected entity before they reach OpsGenie. You can deduplicate using OpsGenie's alias functionality, suppress known transient issues, and enforce minimum threshold windows. Only alerts that are actually worth waking someone up make it through.
Challenge
Maintaining Bidirectional Incident State Synchronization
Keeping OpsGenie incident state in sync with New Relic alert state is genuinely hard when incidents can be acknowledged or resolved from either side independently. Stale open alerts in OpsGenie mask real system health and erode engineer trust in the tooling — once people stop believing the dashboards, you have a bigger problem.
How Tray.ai helps
tray.ai runs bidirectional webhook-driven workflows that watch for state changes in both New Relic and OpsGenie and propagate updates in both directions. New Relic clears an alert — tray.ai resolves it in OpsGenie. OpsGenie marks an alert as acknowledged — tray.ai adds a note to the New Relic incident. Both systems stay accurate without manual reconciliation.
Challenge
Mapping New Relic Alert Severity to OpsGenie Priority Levels
New Relic's severity taxonomy — critical, warning, info — doesn't map cleanly to OpsGenie's five-level priority system (P1 through P5). Without a mapping layer, everything arrives in OpsGenie at the same priority, which defeats the whole point of tiered escalation policies.
How Tray.ai helps
tray.ai's workflow logic lets you build a fully customizable severity-to-priority mapping that accounts for New Relic alert severity, the affected application's business criticality, and the environment. A critical alert on a production revenue service becomes a P1 in OpsGenie. A warning on staging becomes a P4. The mapping matches how your team actually thinks about incident priority.
Templates
Pre-built workflows for New Relic and OpsGenie you can deploy in minutes.
New Relic Alert to OpsGenie Incident — Automated Creation
New Relic 
OpsGenie This template listens for New Relic alert policy violations via webhook and automatically creates a new OpsGenie alert with mapped severity, affected entity details, and a direct link back to the New Relic violation. It handles deduplication to prevent duplicate OpsGenie alerts from repeated New Relic notifications.
Auto-Resolve OpsGenie Alerts on New Relic Alert Recovery
New Relic OpsGenie When a New Relic alert condition transitions from open to resolved, this template automatically closes the corresponding OpsGenie alert using a shared alias or incident identifier, keeping incident state synchronized without manual intervention.
New Relic Deployment Marker to OpsGenie Alert on Error Spike
New Relic OpsGenie This template monitors New Relic for error rate spikes occurring within a configurable window after a deployment event and fires an OpsGenie alert with deployment metadata attached, so on-call engineers can quickly spot a potential regression.
OpsGenie Unacknowledged Alert Escalation with New Relic Context
New Relic OpsGenie This template monitors OpsGenie for alerts from New Relic that remain unacknowledged past a defined SLA window and escalates them by notifying a secondary responder, with the latest New Relic metric data included in the escalation message.
Post-Incident New Relic Metrics Report after OpsGenie Resolution
New Relic OpsGenie When an OpsGenie incident is marked as resolved, this template automatically queries New Relic for performance metrics covering the incident window and compiles a structured summary, ready to send to Slack or attach to a Jira ticket for post-mortem review.
Scheduled New Relic Health Check with OpsGenie On-Call Notification
New Relic OpsGenie This template runs a scheduled NRQL query against New Relic to check the health of critical services and creates an OpsGenie alert if any service falls below defined thresholds — a proactive safety net that works independently of standard New Relic alerting.
How Tray.ai makes this work
New Relic + OpsGenie runs on the full Tray.ai platform
Intelligent iPaaS
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in New Relic and OpsGenie — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose New Relic + OpsGenie actions as governed MCP tools — observable, rate-limited, authenticated.
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