Connectors / General automation services · Connector
Automate Observability Workflows with New Relic Integrations
Connect New Relic to your tech stack to route alerts, sync incident data, and build DevOps automation pipelines.
What can you do with the New Relic connector?
New Relic gives you real-time performance monitoring, distributed tracing, and alerting across your application stack. But that telemetry data only gets useful when it reaches your incident management, collaboration, and BI tools. With tray.ai, teams can automate the full incident lifecycle — from a New Relic alert firing through to resolution, retrospective, and reporting — without writing custom glue code.
Automate & integrate New Relic
Automating New Relic business processes or integrating New Relic data is made easy with Tray.ai.
Use case
Automated Incident Response and Escalation
When New Relic detects an anomaly or breaches an alert threshold, tray.ai can instantly create incidents in PagerDuty or Opsgenie, post notifications in Slack, and open tickets in Jira — all in parallel. That eliminates the manual triage step that costs precious minutes during outages and ensures no critical alert gets missed.
- Reduce mean time to acknowledge (MTTA) by triggering downstream actions the moment a New Relic alert fires
- Keep incident routing consistent based on alert severity, service name, or team ownership tags
- Automatically attach New Relic chart links and APM data directly into Jira tickets or PagerDuty incidents
Use case
Bi-Directional Incident Sync Across Tools
Engineering teams often manage incidents simultaneously in New Relic, ServiceNow, and Jira, which leads to fragmented status updates. tray.ai keeps incident state in sync across platforms — when a ServiceNow ticket is resolved, the corresponding New Relic alert policy acknowledgment updates automatically, and vice versa.
- Eliminate duplicate data entry across incident management platforms
- Keep SRE, DevOps, and IT teams working from a single source of truth for incident status
- Automatically close or reopen related tickets based on New Relic alert state changes
Use case
SLO and Error Budget Reporting to Business Stakeholders
New Relic tracks SLOs and error budgets, but getting that data to non-technical stakeholders usually means manual exports and spreadsheet work. tray.ai can pull SLO compliance data from New Relic's NerdGraph API on a schedule and push formatted summaries into Google Sheets, Confluence, or Tableau dashboards.
- Automate weekly or monthly SLO compliance reports delivered directly to Confluence or email
- Give product and business leaders visibility into reliability metrics without needing dashboard access
- Track error budget burn rate trends over time in a data warehouse like BigQuery or Snowflake
Use case
Deployment Marker and Change Tracking Automation
Correlating deploy events with New Relic APM data is how you understand what a release actually did to performance. tray.ai can automatically post deployment markers to New Relic whenever a CI/CD pipeline in GitHub Actions, CircleCI, or Jenkins completes, giving you instant correlation between releases and performance regressions.
- Automatically annotate New Relic charts with deployment events from any CI/CD tool
- Correlate error rate spikes with specific commits or pull requests within seconds of deploy
- Trigger automated rollback workflows when post-deploy New Relic metrics breach thresholds
Use case
AI Agent-Driven Root Cause Analysis Assistance
Build AI agents on tray.ai that query New Relic's NerdGraph API to gather APM traces, infrastructure metrics, and log data when an incident fires, then pass that context to an LLM like OpenAI to generate a preliminary root cause analysis summary. On-call engineers get a head start before they even open their laptops.
- Automatically compile relevant New Relic traces, metrics, and logs into a single incident brief
- Cut cognitive load for on-call engineers during high-stress outages
- Refine AI prompts with historical incident data over time to improve RCA accuracy
Use case
Customer-Impacting Incident Communication
When New Relic identifies a customer-facing service degradation, tray.ai can automatically trigger status page updates in Statuspage.io or Atlassian Status Page, and send proactive email or SMS notifications to affected customer segments from your CRM. Support ticket volume stays down and customers stay informed.
- Automatically update public status pages the moment a customer-facing alert fires in New Relic
- Reduce inbound support volume by notifying customers before they notice the issue
- Sync incident resolution status back to the status page and trigger customer follow-up messaging
Build New Relic Agents
Give agents secure and governed access to New Relic through Agent Builder and Agent Gateway for MCP.
Query Application Performance Metrics
Data SourceRetrieve real-time and historical performance data — response times, throughput, error rates — for monitored applications. An agent can use this to spot bottlenecks or generate health summaries.
Fetch Alert Violations and Incidents
Data SourcePull active or historical alert violations and incidents from New Relic to give an agent situational awareness during an outage. This enables automated triage by surfacing which thresholds have been breached and for how long.
Retrieve Infrastructure Health Data
Data SourceAccess CPU, memory, disk, and network metrics for monitored hosts and containers. An agent can use this to correlate infrastructure issues with application-level degradation.
Run NRQL Queries
Data SourceExecute custom NRQL queries against telemetry data to surface specific insights on demand. This gives an agent flexible, ad-hoc access to logs, traces, events, and metrics across any monitored service.
Look Up Deployment Markers
Data SourceRetrieve recorded deployments and change markers to correlate performance shifts with recent code releases. An agent can use this to automatically determine whether a new deployment caused a detected anomaly.
Access Synthetic Monitor Results
Data SourceFetch results and failure details from New Relic Synthetic monitors that simulate user interactions. An agent can use this to flag external availability issues before real users are impacted.
Create Alert Policies and Conditions
Agent ToolProgrammatically define new alert policies and threshold conditions for monitored entities. An agent can use this to automatically set up monitoring when a new service is deployed or an on-call policy changes.
Acknowledge or Close Incidents
Agent ToolUpdate the status of open incidents by acknowledging or resolving them directly within New Relic. This lets an agent coordinate incident response workflows and cut noise once a fix has been confirmed.
Create Deployment Markers
Agent ToolRecord deployment events against an application to mark when a new version was released. An agent can trigger this automatically as part of a CI/CD pipeline, making before-and-after performance comparisons straightforward.
Mute Alert Conditions
Agent ToolApply muting rules to suppress alerts during planned maintenance windows or known incidents. An agent can automate this to prevent alert fatigue when a scheduled downtime or controlled change is underway.
Send Custom Events
Agent ToolIngest custom event data into New Relic's telemetry pipeline to capture business or operational events that aren't natively tracked. An agent can use this to enrich observability data with context from external systems like CRMs or ticketing tools.
Tag and Manage Monitored Entities
Agent ToolAdd, update, or remove metadata tags on monitored services, hosts, and applications. An agent can keep entity metadata consistent across environments, making it easier to filter and query data by team, environment, or product area.
Ready to solve your New Relic integration challenges?
See how Tray.ai makes it easy to connect, automate, and scale your workflows.
Challenges Tray.ai solves
Common obstacles when integrating New Relic — and how Tray.ai handles them.
Challenge
NerdGraph API Complexity and NRQL Query Building
New Relic's primary API is NerdGraph, a GraphQL API that requires teams to construct complex nested queries and understand NRQL syntax to extract meaningful data. For engineers who aren't GraphQL specialists, this creates a real learning curve that slows down integration work.
How Tray.ai helps
tray.ai's New Relic connector abstracts common NerdGraph operations into pre-built actions, while the flexible HTTP client lets advanced teams execute raw NerdGraph queries with full variable support. Both low-code users and developers can work with New Relic data without becoming GraphQL experts.
Challenge
Alert Noise and Deduplication at Scale
High-traffic applications can generate hundreds of New Relic alerts per day, overwhelming on-call teams with redundant notifications across Slack, PagerDuty, and email. Without filtering and deduplication logic, engineers spend more time managing alerts than resolving incidents.
How Tray.ai helps
tray.ai workflows can implement conditional logic to filter, deduplicate, and group New Relic alerts before routing them downstream. Teams can define rules based on alert severity, entity tags, time-of-day, or previous alert state to ensure only actionable notifications reach engineers.
Challenge
Connecting Observability Data to Business Context
New Relic captures deep technical telemetry, but mapping that data back to business impact — which customers are affected, what revenue is at risk, which SLAs are threatened — requires pulling data from CRMs, billing systems, and contract databases that New Relic doesn't connect to natively.
How Tray.ai helps
tray.ai bridges New Relic and business systems like Salesforce, HubSpot, and Stripe. When a critical alert fires, workflows can automatically enrich the incident with customer impact data by joining New Relic service tags to customer account records in real time.
New Relic Alert to PagerDuty Incident with Slack Notification
New Relic 
Slack Automatically creates a PagerDuty incident and posts an enriched Slack message with service context whenever a New Relic critical alert fires, then closes the PagerDuty incident when the alert resolves.
CI/CD Deployment Marker Sync to New Relic
New Relic 
GitHub Posts a deployment marker to New Relic APM automatically whenever a GitHub Actions workflow completes, tagging the deploy with commit SHA, author, and environment for instant performance correlation.
Weekly SLO Compliance Report to Google Sheets
New Relic 
Google Sheets 
Gmail Queries New Relic NerdGraph on a weekly schedule to retrieve SLO compliance percentages and error budget remaining for all tracked services, then appends results to a Google Sheet for stakeholder reporting.
New Relic Alert to Jira Bug Ticket with Auto-Assignment
New Relic 
Jira Slack Creates a Jira bug ticket automatically when a New Relic alert fires, enriches it with APM data and a link to the relevant New Relic dashboard, and assigns it to the correct team based on the alert's service tag.
New Relic Incident to Statuspage and Customer Email Notification
New Relic 
HubSpot 
SendGrid Detects customer-facing service degradations in New Relic and automatically creates a Statuspage incident while triggering a proactive email to affected customers sourced from a CRM segment.
AI-Powered On-Call Incident Brief Builder
New Relic 
OpenAI Slack When a critical New Relic alert fires, automatically queries related traces, error logs, and infrastructure metrics, then generates an AI-written incident summary and posts it to the incident Slack channel.
How Tray.ai makes this work
New Relic plugs into the whole Tray.ai platform
Intelligent iPaaS
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in New Relic — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose New Relic actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Related integrations
Hundreds of pre-built New Relic integrations ready to deploy.
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