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FreshService
Overview
Operations
FreshService Operations
Latest version:
1.0
Changelog
Create problem
Creates a new problem in your service desk.
Create task
Creates tasks for tickets, problems, changes and releases in your service desk.
Create ticket
Creates a new ticket in your service desk.
Create user
Creates a new user.
Delete problem
Deletes a problem.
Delete task
Deletes a particular task from the modules in your service desk.
Delete ticket
Allows you to delete a ticket.
Delete user
Deletes an user.
Get problem
Returns a specific problem and all conversations related to it in your service desk.
Get task
Returns a specific task within a particular module.
Get ticket
Retrieves and view a specific ticket and all conversations related to it in your service desk.
Get user
Returns an user.
List problems
Returns all the problems in your service desk.
List tasks
Returns all the tasks of the user currently logged in.
List tickets
Returns a list of the tickets in your service desk.
List users
Returns a list of all the users.
List users DDL
List users Email DDL
Update problem
Allows you to make changes to the parameters of a problem from updating statuses to changing problem type.
Update task
Updates a particular task from the modules in your service desk.
Update ticket
Allows you to make changes to the parameters of a ticket from updating statuses to changing ticket type.
Update user
Updates the details of an existing user.
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