Operations (sample payloads)

1
{
2
    "ticket_id": 12345,
3
    "comment_author": 67890,
4
    "comment_body": "Thank you for reaching out. We've reviewed your issue and our technical team is working on a solution. We'll update you as soon as we have more information.",
5
    "comment_public": true,
6
    "uploads": [
7
        "abc123",
8
        "def456"
9
    ]
10
}

1
{
2
    "ticket": {
3
        "url": "https://example.zendesk.com/api/v2/tickets/12345.json",
4
        "id": 12345,
5
        "external_id": null,
6
        "via": {
7
            "channel": "api",
8
            "source": {
9
                "from": {
10
                    "id": 67890,
11
                    "title": "Agent Name",
12
                    "deleted": false
13
                },
14
                "to": {},
15
                "rel": null
16
            }
17
        },
18
        "created_at": "2023-06-15T10:30:00Z",
19
        "updated_at": "2023-06-15T14:45:00Z",
20
        "type": "incident",
21
        "subject": "Technical Issue with Product X",
22
        "raw_subject": "Technical Issue with Product X",
23
        "description": "I'm experiencing problems with Product X. It's not working as expected.",
24
        "priority": "high",
25
        "status": "open",
26
        "recipient": "customer@example.com",
27
        "requester_id": 11111,
28
        "submitter_id": 67890,
29
        "assignee_id": 67890,
30
        "organization_id": 22222,
31
        "group_id": 33333,
32
        "collaborator_ids": [],
33
        "follower_ids": [],
34
        "email_cc_ids": [],
35
        "forum_topic_id": null,
36
        "problem_id": null,
37
        "has_incidents": false,
38
        "is_public": true,
39
        "due_at": null,
40
        "tags": [
41
            "product_x",
42
            "technical_issue"
43
        ],
44
        "custom_fields": [],
45
        "satisfaction_rating": null,
46
        "sharing_agreement_ids": [],
47
        "fields": [],
48
        "followup_ids": [],
49
        "ticket_form_id": 44444,
50
        "brand_id": 55555,
51
        "satisfaction_probability": null,
52
        "allow_channelback": false,
53
        "allow_attachments": true
54
    },
55
    "audit": {
56
        "id": 98765,
57
        "ticket_id": 12345,
58
        "created_at": "2023-06-15T14:45:00Z",
59
        "author_id": 67890,
60
        "metadata": {
61
            "system": {
62
                "client": "Zendesk API",
63
                "ip_address": "192.0.2.1",
64
                "location": "San Francisco, CA, United States",
65
                "latitude": 37.7749,
66
                "longitude": -122.4194
67
            },
68
            "custom": {}
69
        },
70
        "events": [
71
            {
72
                "id": 87654,
73
                "type": "Comment",
74
                "author_id": 67890,
75
                "body": "Thank you for reaching out. We've reviewed your issue and our technical team is working on a solution. We'll update you as soon as we have more information.",
76
                "html_body": "<p>Thank you for reaching out. We've reviewed your issue and our technical team is working on a solution. We'll update you as soon as we have more information.</p>",
77
                "plain_body": "Thank you for reaching out. We've reviewed your issue and our technical team is working on a solution. We'll update you as soon as we have more information.",
78
                "public": true,
79
                "attachments": [
80
                    {
81
                        "url": "https://example.zendesk.com/api/v2/attachments/10001.json",
82
                        "id": 10001,
83
                        "file_name": "screenshot.png",
84
                        "content_url": "https://example.zendesk.com/attachments/token/abc123/?name=screenshot.png",
85
                        "mapped_content_url": "https://example.zendesk.com/attachments/token/abc123/?name=screenshot.png",
86
                        "content_type": "image/png",
87
                        "size": 153600,
88
                        "inline": false,
89
                        "deleted": false,
90
                        "thumbnails": []
91
                    },
92
                    {
93
                        "url": "https://example.zendesk.com/api/v2/attachments/10002.json",
94
                        "id": 10002,
95
                        "file_name": "error_log.txt",
96
                        "content_url": "https://example.zendesk.com/attachments/token/def456/?name=error_log.txt",
97
                        "mapped_content_url": "https://example.zendesk.com/attachments/token/def456/?name=error_log.txt",
98
                        "content_type": "text/plain",
99
                        "size": 2048,
100
                        "inline": false,
101
                        "deleted": false,
102
                        "thumbnails": []
103
                    }
104
                ],
105
                "audit_id": 98765,
106
                "via": {
107
                    "channel": "api",
108
                    "source": {
109
                        "from": {
110
                            "id": 67890,
111
                            "title": "Agent Name",
112
                            "deleted": false
113
                        },
114
                        "to": {},
115
                        "rel": null
116
                    }
117
                }
118
            }
119
        ],
120
        "via": {
121
            "channel": "api",
122
            "source": {
123
                "from": {
124
                    "id": 67890,
125
                    "title": "Agent Name",
126
                    "deleted": false
127
                },
128
                "to": {},
129
                "rel": null
130
            }
131
        }
132
    }
133
}

1
{
2
    "organization_id": "123456"
3
}

1
{
2
    "count": 42
3
}

1
{
2
    "title": "Auto-assign urgent tickets",
3
    "actions": [
4
        {
5
            "priority": "urgent"
6
        },
7
        {
8
            "group_id": "123456"
9
        },
10
        {
11
            "notification_group": {
12
                "recipient": "123456",
13
                "subject": "Urgent ticket assigned to your group",
14
                "body": "An urgent ticket has been automatically assigned to your group. Please review and take action as soon as possible."
15
            }
16
        }
17
    ],
18
    "automation_all": [
19
        {
20
            "field": "status",
21
            "operator": "is",
22
            "value": "new"
23
        },
24
        {
25
            "field": "priority",
26
            "operator": "is",
27
            "value": "urgent"
28
        },
29
        {
30
            "field": "NEW",
31
            "operator": "less_than",
32
            "value": "1"
33
        }
34
    ],
35
    "active": true,
36
    "position": 1
37
}

1
{
2
    "automation": {
3
        "url": "https://your-domain.zendesk.com/api/v2/automations/123456789",
4
        "id": 123456789,
5
        "title": "Auto-assign urgent tickets",
6
        "active": true,
7
        "updated_at": "2023-06-15T10:30:00Z",
8
        "created_at": "2023-06-15T10:30:00Z",
9
        "actions": [
10
            {
11
                "field": "priority",
12
                "value": "urgent"
13
            },
14
            {
15
                "field": "group_id",
16
                "value": "123456"
17
            },
18
            {
19
                "field": "notification_group",
20
                "value": {
21
                    "recipient": "123456",
22
                    "subject": "Urgent ticket assigned to your group",
23
                    "body": "An urgent ticket has been automatically assigned to your group. Please review and take action as soon as possible."
24
                }
25
            }
26
        ],
27
        "conditions": {
28
            "all": [
29
                {
30
                    "field": "status",
31
                    "operator": "is",
32
                    "value": "new"
33
                },
34
                {
35
                    "field": "priority",
36
                    "operator": "is",
37
                    "value": "urgent"
38
                },
39
                {
40
                    "field": "NEW",
41
                    "operator": "less_than",
42
                    "value": "1"
43
                }
44
            ],
45
            "any": []
46
        },
47
        "position": 1,
48
        "raw_title": "Auto-assign urgent tickets"
49
    }
50
}

1
{
2
    "name": "Acme Support",
3
    "subdomain": "acme-support"
4
}

1
{
2
    "brand": {
3
        "url": "https://acme.zendesk.com/api/v2/brands/123456.json",
4
        "id": 123456,
5
        "name": "Acme Support",
6
        "brand_url": "https://acme-support.zendesk.com",
7
        "subdomain": "acme-support",
8
        "has_help_center": true,
9
        "help_center_state": "enabled",
10
        "active": true,
11
        "default": false,
12
        "is_deleted": false,
13
        "logo": {
14
            "content_type": "image/png",
15
            "content_url": "https://acme.zendesk.com/system/logos/123456/original/acme_logo.png",
16
            "file_name": "acme_logo.png",
17
            "id": 987654,
18
            "size": 24680,
19
            "thumbnails": [
20
                {
21
                    "content_type": "image/png",
22
                    "content_url": "https://acme.zendesk.com/system/logos/123456/small/acme_logo.png",
23
                    "file_name": "acme_logo_small.png",
24
                    "id": 987655,
25
                    "mapped_content_url": "https://acme-support.zendesk.com/hc/logo-small.png",
26
                    "size": 12340,
27
                    "url": "https://acme.zendesk.com/system/logos/123456/small/acme_logo.png"
28
                }
29
            ],
30
            "url": "https://acme.zendesk.com/system/logos/123456/original/acme_logo.png"
31
        },
32
        "ticket_form_ids": [
33
            1,
34
            2,
35
            3
36
        ],
37
        "signature_template": "{{agent.signature}}",
38
        "created_at": "2023-06-15T10:30:00Z",
39
        "updated_at": "2023-06-15T10:30:00Z",
40
        "host_mapping": "support.acme.com"
41
    }
42
}

1
{
2
    "name": "Customer Support Team"
3
}

1
{
2
    "group": {
3
        "url": "https://example.zendesk.com/api/v2/groups/123456.json",
4
        "id": 123456,
5
        "name": "Customer Support Team",
6
        "description": null,
7
        "default": false,
8
        "deleted": false,
9
        "created_at": "2023-05-15T10:30:00Z",
10
        "updated_at": "2023-05-15T10:30:00Z"
11
    }
12
}

1
{
2
    "user_id": 12345,
3
    "group_id": 67890
4
}

1
{
2
    "group_membership": {
3
        "url": "https://example.zendesk.com/api/v2/group_memberships/987654",
4
        "id": 987654,
5
        "user_id": 12345,
6
        "group_id": 67890,
7
        "default": false,
8
        "created_at": "2023-05-15T10:30:00Z",
9
        "updated_at": "2023-05-15T10:30:00Z"
10
    }
11
}

1
{
2
    "link_users_to_groups": [
3
        {
4
            "user_id": 12345,
5
            "group_id": 67890
6
        },
7
        {
8
            "user_id": 23456,
9
            "group_id": 78901
10
        },
11
        {
12
            "user_id": 34567,
13
            "group_id": 89012
14
        }
15
    ]
16
}

1
{
2
    "job_status": {
3
        "id": "job_12345abcde",
4
        "url": "https://your-domain.zendesk.com/api/v2/job_statuses/job_12345abcde",
5
        "total": 3,
6
        "progress": 3,
7
        "status": "completed",
8
        "message": "3 group memberships created",
9
        "results": [
10
            {
11
                "action": "create",
12
                "id": 98765,
13
                "status": "success",
14
                "success": true
15
            },
16
            {
17
                "action": "create",
18
                "id": 87654,
19
                "status": "success",
20
                "success": true
21
            },
22
            {
23
                "action": "create",
24
                "id": 76543,
25
                "status": "success",
26
                "success": true
27
            }
28
        ]
29
    }
30
}

1
{
2
    "link": {
3
        "ticket_id": "12345",
4
        "issue_id": "67890",
5
        "issue_key": "PROJ-123"
6
    }
7
}

1
{
2
    "link": {
3
        "id": 98765,
4
        "ticket_id": "12345",
5
        "issue_id": "67890",
6
        "issue_key": "PROJ-123",
7
        "url": "https://your-domain.atlassian.net/browse/PROJ-123",
8
        "created_at": "2023-05-15T10:30:45Z",
9
        "updated_at": "2023-05-15T10:30:45Z"
10
    }
11
}

1
{
2
    "title": "Escalate to Urgent",
3
    "actions": [
4
        {
5
            "priority": "urgent"
6
        },
7
        {
8
            "status": "open"
9
        },
10
        {
11
            "group_id": "20934852"
12
        },
13
        {
14
            "set_tags": [
15
                "escalated",
16
                "urgent",
17
                "high-priority"
18
            ]
19
        },
20
        {
21
            "comment_value": "This ticket has been escalated to urgent priority. Our team will address it immediately."
22
        },
23
        {
24
            "notification_user": {
25
                "recipient": "all_agents",
26
                "subject": "Urgent Ticket Escalation",
27
                "body": "A ticket has been escalated to urgent priority. Please review and take necessary action."
28
            }
29
        }
30
    ],
31
    "active": true,
32
    "description": "Escalates a ticket to urgent priority and notifies all agents"
33
}

1
{
2
    "macro": {
3
        "url": "https://yourdomain.zendesk.com/api/v2/macros/123456",
4
        "id": 123456,
5
        "title": "Escalate to Urgent",
6
        "active": true,
7
        "updated_at": "2023-06-15T10:30:00Z",
8
        "created_at": "2023-06-15T10:30:00Z",
9
        "position": 5,
10
        "description": "Escalates a ticket to urgent priority and notifies all agents",
11
        "actions": [
12
            {
13
                "field": "priority",
14
                "value": "urgent"
15
            },
16
            {
17
                "field": "status",
18
                "value": "open"
19
            },
20
            {
21
                "field": "group_id",
22
                "value": "20934852"
23
            },
24
            {
25
                "field": "set_tags",
26
                "value": "[\"escalated\", \"urgent\", \"high-priority\"]"
27
            },
28
            {
29
                "field": "comment_value",
30
                "value": "This ticket has been escalated to urgent priority. Our team will address it immediately."
31
            },
32
            {
33
                "field": "notification_user",
34
                "value": "{\"recipient\":\"all_agents\",\"subject\":\"Urgent Ticket Escalation\",\"body\":\"A ticket has been escalated to urgent priority. Please review and take necessary action.\"}"
35
            }
36
        ],
37
        "restriction": null
38
    }
39
}

1
{
2
    "required_field": {
3
        "name": "Acme Corporation"
4
    },
5
    "domain_names": [
6
        "acme.com",
7
        "www.acme.com"
8
    ],
9
    "details": "Global leader in innovative solutions",
10
    "notes": "Key account, high priority",
11
    "group_id": 12345,
12
    "shared_tickets": true,
13
    "shared_comments": false,
14
    "tags": [
15
        "enterprise",
16
        "tech",
17
        "priority"
18
    ],
19
    "organization_fields": [
20
        {
21
            "key": "account_manager",
22
            "value": "John Doe"
23
        },
24
        {
25
            "key": "contract_renewal_date",
26
            "value": "2024-06-30"
27
        }
28
    ]
29
}

1
{
2
    "organization": {
3
        "url": "https://example.zendesk.com/api/v2/organizations/987654321",
4
        "id": 987654321,
5
        "name": "Acme Corporation",
6
        "shared_tickets": true,
7
        "shared_comments": false,
8
        "external_id": null,
9
        "created_at": "2023-05-15T10:30:00Z",
10
        "updated_at": "2023-05-15T10:30:00Z",
11
        "domain_names": [
12
            "acme.com",
13
            "www.acme.com"
14
        ],
15
        "details": "Global leader in innovative solutions",
16
        "notes": "Key account, high priority",
17
        "group_id": 12345,
18
        "tags": [
19
            "enterprise",
20
            "tech",
21
            "priority"
22
        ],
23
        "organization_fields": {
24
            "account_manager": "John Doe",
25
            "contract_renewal_date": "2024-06-30"
26
        }
27
    }
28
}

1
{
2
    "name": "Acme Corporation",
3
    "external_id": "ACM123",
4
    "domain_names": [
5
        "acme.com",
6
        "acmecorp.com"
7
    ],
8
    "details": "Global technology company headquartered in Silicon Valley",
9
    "notes": "Key account, high priority support",
10
    "group_id": 12345,
11
    "shared_tickets": true,
12
    "shared_comments": false,
13
    "tags": [
14
        "enterprise",
15
        "tech",
16
        "priority"
17
    ],
18
    "organization_fields": [
19
        {
20
            "key": "account_manager",
21
            "value": "John Doe"
22
        },
23
        {
24
            "key": "contract_renewal_date",
25
            "value": "2024-06-30"
26
        }
27
    ]
28
}

1
{
2
    "organization": {
3
        "url": "https://example.zendesk.com/api/v2/organizations/987654321",
4
        "id": 987654321,
5
        "name": "Acme Corporation",
6
        "shared_tickets": true,
7
        "shared_comments": false,
8
        "external_id": "ACM123",
9
        "created_at": "2023-05-15T09:30:00Z",
10
        "updated_at": "2023-05-15T09:30:00Z",
11
        "domain_names": [
12
            "acme.com",
13
            "acmecorp.com"
14
        ],
15
        "details": "Global technology company headquartered in Silicon Valley",
16
        "notes": "Key account, high priority support",
17
        "group_id": 12345,
18
        "tags": [
19
            "enterprise",
20
            "tech",
21
            "priority"
22
        ],
23
        "organization_fields": {
24
            "account_manager": "John Doe",
25
            "contract_renewal_date": "2024-06-30"
26
        }
27
    }
28
}

1
{
2
    "title": "Customer Size",
3
    "field_type": "tagger",
4
    "key": "customer_size",
5
    "description": "Categorizes organizations by their size",
6
    "position": 1,
7
    "active": true,
8
    "dropdown_options": [
9
        {
10
            "name": "Small",
11
            "value": "small"
12
        },
13
        {
14
            "name": "Medium",
15
            "value": "medium"
16
        },
17
        {
18
            "name": "Large",
19
            "value": "large"
20
        }
21
    ]
22
}

1
{
2
    "organization_field": {
3
        "url": "https://your-domain.zendesk.com/api/v2/organization_fields/123456",
4
        "id": 123456,
5
        "type": "tagger",
6
        "key": "customer_size",
7
        "title": "Customer Size",
8
        "description": "Categorizes organizations by their size",
9
        "raw_title": "Customer Size",
10
        "raw_description": "Categorizes organizations by their size",
11
        "position": 1,
12
        "active": true,
13
        "system": false,
14
        "regexp_for_validation": null,
15
        "created_at": "2023-05-15T10:30:00Z",
16
        "updated_at": "2023-05-15T10:30:00Z",
17
        "custom_field_options": [
18
            {
19
                "id": 1,
20
                "name": "Small",
21
                "raw_name": "Small",
22
                "value": "small"
23
            },
24
            {
25
                "id": 2,
26
                "name": "Medium",
27
                "raw_name": "Medium",
28
                "value": "medium"
29
            },
30
            {
31
                "id": 3,
32
                "name": "Large",
33
                "raw_name": "Large",
34
                "value": "large"
35
            }
36
        ]
37
    }
38
}

1
{
2
    "name": "Customer Support Schedule",
3
    "time_zone": "London",
4
    "intervals": [
5
        {
6
            "start_time": {
7
                "day": 1,
8
                "hours": 9,
9
                "minutes": 0
10
            },
11
            "end_time": {
12
                "day": 1,
13
                "hours": 17,
14
                "minutes": 0
15
            }
16
        },
17
        {
18
            "start_time": {
19
                "day": 2,
20
                "hours": 9,
21
                "minutes": 0
22
            },
23
            "end_time": {
24
                "day": 2,
25
                "hours": 17,
26
                "minutes": 0
27
            }
28
        },
29
        {
30
            "start_time": {
31
                "day": 3,
32
                "hours": 9,
33
                "minutes": 0
34
            },
35
            "end_time": {
36
                "day": 3,
37
                "hours": 17,
38
                "minutes": 0
39
            }
40
        },
41
        {
42
            "start_time": {
43
                "day": 4,
44
                "hours": 9,
45
                "minutes": 0
46
            },
47
            "end_time": {
48
                "day": 4,
49
                "hours": 17,
50
                "minutes": 0
51
            }
52
        },
53
        {
54
            "start_time": {
55
                "day": 5,
56
                "hours": 9,
57
                "minutes": 0
58
            },
59
            "end_time": {
60
                "day": 5,
61
                "hours": 17,
62
                "minutes": 0
63
            }
64
        }
65
    ]
66
}

1
{
2
    "schedule": {
3
        "id": 123456,
4
        "name": "Customer Support Schedule",
5
        "time_zone": "London",
6
        "created_at": "2023-06-15T10:30:00Z",
7
        "updated_at": "2023-06-15T10:30:00Z",
8
        "intervals": [
9
            {
10
                "start_time": 540,
11
                "end_time": 1020
12
            },
13
            {
14
                "start_time": 1980,
15
                "end_time": 2460
16
            },
17
            {
18
                "start_time": 3420,
19
                "end_time": 3900
20
            },
21
            {
22
                "start_time": 4860,
23
                "end_time": 5340
24
            },
25
            {
26
                "start_time": 6300,
27
                "end_time": 6780
28
            }
29
        ]
30
    },
31
    "url": "https://example.zendesk.com/api/v2/business_hours/schedules/123456"
32
}

1
{
2
    "title": "Premium Support SLA",
3
    "description": "SLA policy for premium support customers",
4
    "position": 1,
5
    "filter": {
6
        "all": [
7
            {
8
                "field": "organization_id",
9
                "operator": "is",
10
                "value": "123456"
11
            }
12
        ],
13
        "any": [
14
            {
15
                "field": "ticket_type_id",
16
                "operator": "is",
17
                "value": "incident"
18
            },
19
            {
20
                "field": "ticket_type_id",
21
                "operator": "is",
22
                "value": "problem"
23
            }
24
        ]
25
    },
26
    "policy_metrics": [
27
        {
28
            "priority": "urgent",
29
            "metric": "first_reply_time",
30
            "target": 60,
31
            "business_hours": true
32
        },
33
        {
34
            "priority": "high",
35
            "metric": "first_reply_time",
36
            "target": 120,
37
            "business_hours": true
38
        },
39
        {
40
            "priority": "normal",
41
            "metric": "first_reply_time",
42
            "target": 240,
43
            "business_hours": true
44
        },
45
        {
46
            "priority": "low",
47
            "metric": "first_reply_time",
48
            "target": 480,
49
            "business_hours": true
50
        }
51
    ]
52
}

1
{
2
    "sla_policy": {
3
        "url": "https://your-domain.zendesk.com/api/v2/sla_policies/12345",
4
        "id": 12345,
5
        "title": "Premium Support SLA",
6
        "description": "SLA policy for premium support customers",
7
        "position": 1,
8
        "filter": {
9
            "all": [
10
                {
11
                    "field": "organization_id",
12
                    "operator": "is",
13
                    "value": "123456"
14
                }
15
            ],
16
            "any": [
17
                {
18
                    "field": "ticket_type_id",
19
                    "operator": "is",
20
                    "value": "incident"
21
                },
22
                {
23
                    "field": "ticket_type_id",
24
                    "operator": "is",
25
                    "value": "problem"
26
                }
27
            ]
28
        },
29
        "policy_metrics": [
30
            {
31
                "business_hours": true,
32
                "metric": "first_reply_time",
33
                "priority": "urgent",
34
                "target": 60
35
            },
36
            {
37
                "business_hours": true,
38
                "metric": "first_reply_time",
39
                "priority": "high",
40
                "target": 120
41
            },
42
            {
43
                "business_hours": true,
44
                "metric": "first_reply_time",
45
                "priority": "normal",
46
                "target": 240
47
            },
48
            {
49
                "business_hours": true,
50
                "metric": "first_reply_time",
51
                "priority": "low",
52
                "target": 480
53
            }
54
        ],
55
        "created_at": "2023-06-01T12:00:00Z",
56
        "updated_at": "2023-06-01T12:00:00Z"
57
    }
58
}

1
{
2
    "title": "New Email Notification Target",
3
    "type": {
4
        "email_target": {
5
            "email": "support@example.com",
6
            "subject": "New Zendesk Ticket"
7
        }
8
    },
9
    "active": true
10
}

1
{
2
    "target": {
3
        "url": "https://example.zendesk.com/api/v2/targets/12345.json",
4
        "id": 12345,
5
        "created_at": "2023-05-15T10:30:00Z",
6
        "type": "email_target",
7
        "title": "New Email Notification Target",
8
        "active": true
9
    }
10
}

1
{
2
    "subject": "Printer not working",
3
    "description": "The office printer on the 3rd floor is not responding.",
4
    "comment": {
5
        "body": "I've tried restarting the printer, but it's still not working. Can someone please take a look?",
6
        "public": true
7
    },
8
    "requester_id": 12345,
9
    "submitter_id": 12345,
10
    "assignee_id": 67890,
11
    "group_id": 5678,
12
    "priority": "high",
13
    "status": "open",
14
    "type": "problem",
15
    "tags": [
16
        "hardware",
17
        "printer",
18
        "3rd-floor"
19
    ],
20
    "custom_fields": [
21
        {
22
            "id": 9876,
23
            "value": "IT Equipment"
24
        }
25
    ]
26
}

1
{
2
    "ticket": {
3
        "url": "https://company.zendesk.com/api/v2/tickets/1234.json",
4
        "id": 1234,
5
        "external_id": null,
6
        "via": {
7
            "channel": "api",
8
            "source": {
9
                "from": {},
10
                "to": {},
11
                "rel": null
12
            }
13
        },
14
        "created_at": "2023-05-15T10:30:00Z",
15
        "updated_at": "2023-05-15T10:30:00Z",
16
        "type": "problem",
17
        "subject": "Printer not working",
18
        "raw_subject": "Printer not working",
19
        "description": "The office printer on the 3rd floor is not responding.",
20
        "priority": "high",
21
        "status": "open",
22
        "recipient": null,
23
        "requester_id": 12345,
24
        "submitter_id": 12345,
25
        "assignee_id": 67890,
26
        "organization_id": null,
27
        "group_id": 5678,
28
        "collaborator_ids": [],
29
        "follower_ids": [],
30
        "email_cc_ids": [],
31
        "forum_topic_id": null,
32
        "problem_id": null,
33
        "has_incidents": false,
34
        "is_public": true,
35
        "due_at": null,
36
        "tags": [
37
            "hardware",
38
            "printer",
39
            "3rd-floor"
40
        ],
41
        "custom_fields": [
42
            {
43
                "id": 9876,
44
                "value": "IT Equipment"
45
            }
46
        ],
47
        "satisfaction_rating": null,
48
        "sharing_agreement_ids": [],
49
        "fields": [
50
            {
51
                "id": 9876,
52
                "value": "IT Equipment"
53
            }
54
        ],
55
        "followup_ids": [],
56
        "ticket_form_id": null,
57
        "brand_id": null,
58
        "satisfaction_probability": null,
59
        "allow_channelback": false,
60
        "allow_attachments": true
61
    },
62
    "audit": {
63
        "id": 9876543,
64
        "ticket_id": 1234,
65
        "created_at": "2023-05-15T10:30:00Z",
66
        "author_id": 12345,
67
        "metadata": {
68
            "system": {
69
                "client": "Zendesk API",
70
                "ip_address": "203.0.113.10",
71
                "location": "San Francisco, CA, United States",
72
                "latitude": 37.7749,
73
                "longitude": -122.4194
74
            },
75
            "custom": {}
76
        },
77
        "events": [
78
            {
79
                "id": 123456789,
80
                "type": "Comment",
81
                "author_id": 12345,
82
                "body": "I've tried restarting the printer, but it's still not working. Can someone please take a look?",
83
                "html_body": "<p>I've tried restarting the printer, but it's still not working. Can someone please take a look?</p>",
84
                "plain_body": "I've tried restarting the printer, but it's still not working. Can someone please take a look?",
85
                "public": true,
86
                "attachments": [],
87
                "audit_id": 9876543,
88
                "via": {
89
                    "channel": "api",
90
                    "source": {
91
                        "from": {},
92
                        "to": {},
93
                        "rel": null
94
                    }
95
                }
96
            }
97
        ],
98
        "via": {
99
            "channel": "api",
100
            "source": {
101
                "from": {},
102
                "to": {},
103
                "rel": null
104
            }
105
        }
106
    }
107
}