[AT] Get Complete Chorus Call Transcript by Engagement ID
This is a 'Workflow' template which means that it is a single standalone workflow.
Some workflow templates can be modified to work with other workflow templates - e.g. to convert a data sync between two services from uni-directional to bi-directional
Enable your AI agent to get a transcript from a call recorded on Chorus. The tool returns the call transcript in the form of the "utterances" of the call. An utterance is a segment of text by a call participant. Utterances are slightly modified from what Chorus provides via their API, with less meta data in each utterance and consecutive utterances joined together. For example if Jane Doe has two utterances appear in a row in the raw data, this tool combines those together as one cohesive utterance. The meta data is reduced to reduce token usage, however you can modify the tool to include more meta data if needed