Knowledge Indexing - Slack

Workflow

Artificial Intelligence

Intermediate

Use Template

This is a 'Workflow' template which means that it is a single standalone workflow.

Some workflow templates can be modified to work with other workflow templates - e.g. to convert a data sync between two services from uni-directional to bi-directional

Overview

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Extract data from their Slack conversations and turn them into Knowledge articles for a Support use-case by using AI.

If you need help reach out in the community in the #ai-help channel!

Set-up

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1. Import the Project into your Tray instance.

2. Create a Data Tables in this Project. It should have the following columns:

   1. Link to Thread

   2. Original Message (part)

   3. Decision

   4. Reason

3. Create a Vector Table in this Project. It should have the following configurations:

   1. `Name`: Could be anything

   2. `Dimensions`: 1024

   3. `Metric`: Cosine

   4. 💡The Embedding Model this Project uses is the Amazon Titan Embedding Text v2.

4. Open the `Slack extract` workflow and open the Config Settings. Configure the Config variables:

   1. `latest_timestamp`: Slack threads **after** this timestamp will not be extracted.

   2. `oldest_timestamp`: Slack threads **before** this timestamp will not be extracted.

   3. `slack_channel`: The Slack channel where the workflow should grab the threads from.

   4. `user_to_skip`: A list of Slack user IDs whose Slack messages should be ignored. E.g. at Tray we ignore bot messages sent e.g. by a Jira bot.

5. Open the `Slack Audit + KB Creation + Vector Table Push` workflow and configure some steps:

   1. `data-tables-1`: Pick the Data Table (the one that was created in Step 2) in this Project for this step.

   2. The columns should be in this order:

      1. `Link to Thread`

      2. `Original Message (part)`

      3. `Decision`

      4. `Reason`.

   3. `vector-tables-1`: Pick the Vector Table (the one that was created in Step 3) in this Project for this step.

Next Steps

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Pair this with our Slackbot and other AI Agent templates to compose your first enterprise Agent.

If you need help reach out in the community in the #ai-help channel!