- Build
- Code
- Chat
- Process automation
- Data integration
- API management
- Agile connectivity
- Integration marketplaces
- Merlin Intelligence
- Merlin Agent Builder
- Enterprise Core
- Plans
- Connectors
- Information technology
- Revenue operations
- Product and engineering
- Finance
- IT Onboarding
- Lead lifecycle
- Embedded integrations
- Order-to-cash
- E-commerce
- Salesforce
- Slack
- NetSuite
- Snowflake
- JIRA
- Zendesk
- Hubspot
- OpenAI
- Customer stories
- Events and webinars
- Blog
- Tray Academy
- Community
- Tray Advantage
- Documentation
- Find an expert
- Templates
- Developer portal
- Company
- Get in touch
Deliver AI agents that reason, act, and adapt to your business
An intuitive guided experience for building flexible AI agents that connect to all your apps—powered by advanced reasoning
Key features of Merlin Agent Builder
Why Tray Agents are powerful, effective, adaptable, and secure
AI expertise not required
Create conversational or autonomous AI agents with step-by-step guidance—so you can focus on what they do, not how they work.
Use extensible tools and low code to precisely define your agent's scope
Expand your agent’s capabilities with data sources and built-in knowledge modeling
Set security and governance controls to enforce AI guardrails
AI that understands your business
Agent success depends on the data it can access. Tray integrates data from your apps and structures knowledge for better outcomes.
Connect to your stack with 600+ pre-built and expandable connectors
Ingest and structure data with knowledge modeling and built-in vector tables
Improve accuracy with data integration to transform and clean data
AI that adapts to change
No rigidity or complexity. Tray Agents adapt to new tools, LLMs, and business needs.
Deploy agents in Slack, Teams, or any system via APIs
Adapt as agents interpret new requirements with advanced reasoning
Stay flexible as AI evolves— use any LLMs
AI that’s secure, controlled, and built for compliance
Keep AI under control with built-in security, compliance, and data protection—so your agents operate safely and transparently.
Set scope and enforce guardrails
Define agent access with full control
Protect data with privacy safeguards
Merlin Guardian keeps sensitive data secure
Track and log every agent action
Complete audit trail for security and compliance
Deploy AI agents faster with pre-built accelerators
Pre-built AI agent templates for critical business processes. Designed for fast deployment and real impact, these accelerators let you move now.
ITSM agent
Automate IT service management. Handle tickets faster, reduce manual workloads, and provide instant support via channels including Slack, Teams, and more.
Knowledge agent
Turn scattered information into real-time answers and actions. Pull from internal docs, systems, and the web to deliver accurate, context-aware insights.
Support agent
Boost customer support with AI that finds answers and solves problems fast. Integrate with Zendesk and others to close tickets and improve response accuracy.
Build an AI agent for IT support—in one session
In this hands-on workshop, you’ll co-build with Tray experts and deploy a live AI agent to handle tickets, routing, and more.