Deliver high-value AI agents without constraints
Production-ready agents fast, with no silos, technical debt, or vendor lock-in.
41% of enterprises expect AI agents to power up to half of their core processes by 2025, so the time to act is now.
With Merlin Agent Builder, enterprises can unify AI agent development and deployment on a single composable AI integration platform. Enterprise IT teams no longer have the pain of coding custom agents and the chaos of single-purpose SaaS agents.
- Stay flexible: Visual workflows let you quickly design and refine agent capabilities and scope, including governance and integration points
- Deploy fast with pre-built agents: Ready-to-use agent accelerators with built in tools provide a user-friendly guided experience with for rapid AI agent implementation.
- One platform for all agents: No more agent initiatives derailed by fragmented custom code or siloed SaaS apps, with a unified platform to build and manage your agents, provides proper governance, monitoring, and integration with enterprise CRM, ERP etc.
Conversational agents for every use case
Deliver experiences across departments via Slack or Teams while maintaining granular control of data access and permissions via customizable tools.
Accelerators built by AI experts
Fast-track your AI agent implementation with pre-built agent templates designed to provide integrated tools so you can produce high value agents without having to build everything from scratch.
File management transforms unstructured content handling
Agents can now manage the complete lifecycle of file-based tasks, from initial upload through content manipulation and routing, reducing manual effort while maintaining control.
Meet the Merlin Agent Accelerators
Knowledge agent
Turn internal documentation into actionable insights
Seamlessly integrate with collaboration tools to:
Reduce operational costs by automating routine tasks like email drafting
Preserve institutional knowledge and ensure consistent information sharing
Provide self-service for standard requests, freeing up skilled staff for strategic work
Make more informed decisions by surfacing relevant information from data sources such as your CRM, ERP, websites, and best practices
IT Ticketing Agent
Transform your IT service desk into a driver of efficiency
Leverage your existing knowledge base to:
Automatically resolve common IT requests without human intervention
Reduce resolution time with intelligent ticket routing and automated follow-ups
Provide 24/7 IT support via collaboration platforms such as Slack or Teams
Maintain complete audit trails while ensuring compliance with IT governance policies
Scale IT support without proportionally increasing headcount
Customer Support Ticketing Agent
Elevate experiences while reducing costs
With this accelerator you can:
Increase customer satisfaction with instant, accurate responses to common inquiries
Reduce support costs by automating ticket classification and routine issue resolution
Meet and exceed SLA targets with 24/7 Agents
Provide consistent support quality across all channels
Improve your compliance by maintaining complete audit trails for all agent activities
Building AI agents successfully hinges on seamless, enterprise-wide integrations to support cross-departmental business processes. An AI-ready iPaaS provides the speed, flexibility, and deep integration across the entire stack that are critical to creating and managing agents effectively.