When to use or not to use AI agents

AI agents can improve how your organization works if you know where they add the most value. Learn when to use them and when to hold back. This Gartner® report explains what AI agents are, where they fit, and the key decisions that will determine if they work for you.

Why this report matters

• Find high-value use cases worth your time and budget

• Avoid wasted effort on tasks that won’t have an impact

• Recognize the differences between AI agent types to choose the right one

Hype Cycle for Application Architecture and Integration, 2025

CIOs and IT leaders are under pressure to back the right technology bets. This Gartner® report highlights 31 key innovations shaping application architecture. It shows which ones will deliver business impact now and which are still years away.

Why this report matters

• Spot the difference between real value and hype before you invest

• See when each of the 31 technologies will deliver business results

• Protect your budget by knowing what to adopt now and what to put on hold

Gartner® Disclaimer

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

Gartner, Inc. When to Use or Not to Use AI Agents, Pieter den Hamer, Leinar Ramos, Erick Brethenoux, 25 June 2025

Gartner, Inc. Hype Cycle for Application Architecture and Integration, 2025, Andrew Comes, Wei Jin, 6 August 2025