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Connectors / Customer service · HTTP Connector
Automate UserVoice with Tray.ai
Create a suggestion, create a feedback record and create a comment in UserVoice. Connect UserVoice to the rest of your customer service stack with Tray.ai.
What can you do with UserVoice on Tray.ai?
UserVoice is a product feedback platform that gathers ideas and feature requests from customers and internal teams, then tracks votes, priorities and status updates. Tray.ai connects to UserVoice through the HTTP Connector, so your workflows can call the UserVoice API alongside the rest of your stack.
- Create a suggestion in UserVoice from a feature request logged in your help desk.
- Create a feedback record in UserVoice when sales notes a customer request in your CRM.
- List status updates in UserVoice and post new ones to your team chat.
- Connects through
- HTTP Connector
- Authentication
- OAuth 2.0 or a bearer token
- Base URL
- https://{subdomain}.uservoice.com/api/v2/admin
Set it up
Connect UserVoice to Tray.ai
Each step uses UserVoice's own API details, from its documentation.
Step 1
Sign in to UserVoice with OAuth 2.0
Set up an OAuth 2.0 authentication with the client ID and secret of an OAuth app you register with UserVoice. Sign in once and every step reads the token from there.
Step 2
Point the HTTP Client at the API
Add an HTTP Client step and use https://{subdomain}.uservoice.com/api/v2/admin as the base URL. Or paste a cURL example from UserVoice's API docs, and Tray.ai fills in the method, URL, and headers.
Step 3
Start with “List suggestions”
It's one of 25 documented actions, under Suggestions. The response comes back as data the next step can map into your other apps.
Step 4
Hand it to an AI agent
Wrap “Create a suggestion” and “Update a suggestion” in workflows, and Tray.ai's Agent Gateway for MCP publishes them as governed tools Claude and other AI agents can call.
Give your AI agents UserVoice tools
Build an MCP server on UserVoice in Agent Gateway and choose which actions your agents can call. Every call runs with access control and an audit trail. How Agent Gateway works
- List suggestions
- List feedback records
- List comments
- List status updates
- List users
- List notes
- Create a suggestion
- Update a suggestion
What the UserVoice API covers
6 resources and 25 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Connecting it takes a few clicks: here's how.
Suggestions
- List suggestions
- Create a suggestion
- Update a suggestion
- Merge suggestions
- Delete a suggestion
Feedback records
- List feedback records
- Create a feedback record
- Update a feedback record
- Delete a feedback record
Comments
- List comments
- Create a comment
- Update a comment
- Approve a comment
Status updates
- List status updates
- Create a status update
- Update a status update
- Delete a status update
Users
- List users
- Find or create a user
- Block a user
- Delete a user
Notes
- List notes
- Create a note
- Update a note
- Delete a note
Checked against UserVoice's own documentation on 2026-10-22
How Tray.ai makes this work
UserVoice plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 10,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in UserVoice — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose UserVoice actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on UserVoice data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in UserVoice?
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The UserVoice API documents 25 actions across 6 resources (Suggestions, Feedback records, Comments, Status updates, Users, Notes). For example: List suggestions; List feedback records; List comments. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with UserVoice?
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The UserVoice API uses OAuth 2.0 and a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
See UserVoice working against your stack.
We'll walk through a tailored demo with your systems plugged in.
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