Zendesk integration + automation

Business users across the organization in customer support, sales, marketing, and many other teams love to create powerful Zendesk automation to make important support processes faster and more efficient. 

Because our platform connects applications at the API level, we can trigger any operation across Zendesk and the rest of your stack to orchestrate customer-first processes at scale. Now, you can use custom Zendesk automation to respond faster to customer queries, intelligently segment helpdesk tickets to prioritize high-value accounts, and much more. Our platform is flexible enough to automate a limitless variety of use cases.

Anyone can use the Tray Platform to build time-saving, scalable automated workflows to orchestrate multi-step business processes across their tech stack. Our library of pre-built connectors, data helpers, and custom logic operators gives you the power to create the custom Zendesk automation you need for your unique business need.

While business users love how easy it is to get started, power users love to run even heavy-duty data jobs using the Tray Platform. Our platform’s elastic, serverless architecture can handle even vast quantities of data, and scales with your usage.

Need to speed up time-consuming, manual support ticket routing and assignment processes? Looking to reduce overall response  times with efficient ticket management that unifies the full log of customer queries and account history to provide support agents full context? Or, maybe you need to add reporting and metrics to your customer support operation? The Tray Platform can handle even sophisticated business processes involving integrating with important tools such as Slack, Jira, Salesforce, Shopify, and many more.

Security teams also trust the Tray Platform’s enterprise-grade security, which includes SOC 2 Type 2 certification and full compliance with vital data privacy regulations such as GDPR, CCPA, and HIPAA.

The low-code Tray Platform makes it easy to stand up API-level Zendesk integrations that empower customer support teams to resolve issues faster, drive retention, reduce churn, and deliver a seamless customer experience. 

Customer support teams can also easily build Zendesk automation to streamline issue management and improve customer satisfaction. Our platform gives you the power to orchestrate dynamic, multi-step workflows so you can automate mission-critical support processes. For example, you can automatically route tickets to agents, build intelligent chatbots that can answer common issues, and prioritize tickets from high-priority accounts to deliver exceptional service. There are no limits to what you can integrate and automate with our platform.

Take full control of your support processes and flow your IT and ticket data anywhere across your tech stack. You can deeply connect Zendesk and any of your most essential cloud applications and fulfill any use case. Resolve issues rapidly, minimize manual work, and do more, faster with the Tray Platform.

The Tray Platform gives you the power to stand up Zendesk + Salesforce integrations to eliminate process gaps between your support and sales teams. Our platform makes it easy to bi-directionally sync Zendesk, Salesforce, and any other tool to streamline the entire support lifecycle.

Zendesk and Salesforce experts at leading firms use the Tray Platform to tightly align their helpdesk and CRM to resolve more issues, faster. Freely flow data for tickets, issues, leads, opportunities, and accounts between any number of sources. Automatically sync tickets with custom objects in Salesforce. Or, flow customer details from Zendesk to Salesforce to build an end-to-end database of customer records and performance issues. Anyone can use our platform to elevate their customer support to the next level.

You don’t need extensive technical experience to build Zendesk + Salesforce integrations in minutes. With the Tray Platform you can drive collaboration, maximize agent productivity, and scale issue resolution.